Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,108 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,108 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering and installation process was very easy and straightforward. Our installer, Haydn, let us know exactly when he would be arriving, was on time, incredibly helpful and explained things simply and clearly. The installation went really smoothly and we're looking forward to getting started with our POD point.”

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Posted 1 year ago

“Very happy the appointment was booked within days of me speaking to someone. The engineer was really good and explained everything clearly to me.”

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Posted 1 year ago

“Very happy with the service throughout, and the installer, Ashley, was very professional and informative.”

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Posted 1 year ago

“The process was smooth and efficient throughout. The installer, Matt Lofthouse, was punctual and diligent and carried out the woks with the minimum of fuss and effort on my part.”

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Posted 1 year ago

“Steve was very helpful and cheerful. He rang and let us know his estimated time of arrival, installed the PodPoint with minimal disruption, and let us know when the power would need to be turned off for 20 minutes. Very happy with the experience.”

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Posted 1 year ago

“My installer was really nice, very efficient, done a fantastic job and explained everything in great detail, 100%”

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Posted 1 year ago

“Excellent - The experience was great from enqiuiry to installation”

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Posted 1 year ago

“Excellent service. Easy to get things sorted. Installer was great and managed to get it installed despite some issues wioth my electrical supply”

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Posted 1 year ago

“Engineer turned up 4 hours behind schedule. Blamed scheduling by his planning team. This meant that the install couldn't be completed on the day. I had taken the day off works to accommodate this. Appreciate that these things can happen due to circumstances, however, I was more annoyed about how long it took to return and complete the install. Original install was 18th January and the didn't return until the 2nd February. Very poor customer service particularly as I had been let down by the initial appointment and there was no effort to remedy this.”

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Posted 1 year ago

“Have already raised a complaint about the overall service which comprised poor communication during the booking process and the length of time it took from the intial booking to installation. Also was passed to a sub-contractor, to do the install, who asked for additional money for a RCD unit saying this was not included in the standard install price. I challenged this with Pod Point, who agreed that there was no extra and sent one of their own team to do the install. He was excellent on the day and I could not complain about him in any way. I am happy with the charger, but not how the process of getting the install went.”

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Posted 1 year ago

“Excellent installer”

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Posted 1 year ago

“Your engineer Ashley carried out an excellent, efficient and professional work. He fully explained the operation and set up everything for me. Based on his work, I would recommend Pod Point.”

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Posted 1 year ago

“Turned up as agreed ! Quicker than expected lovely engineer thank you !”

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Posted 1 year ago

“Great experience, very easy, Installer was pleasent and nice.”

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Posted 1 year ago

“Easy process to follow from start to finish.”

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Posted 1 year ago

“Very efficient and tidy installation”

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Posted 1 year ago

“Order placed on the Friday and installed on the Monday, great service!”

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Posted 1 year ago

“Our installer was friendly and worked with us to choose the right routing to minimise the visual impact of a complex long cable run.”

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Posted 1 year ago

“Would rather not say”

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Posted 1 year ago

“Very efficient and prrompt once we had agreed an installation date. I had some issues with some of my emails prior to installation not being replied to promptly”

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Posted 1 year ago

Pod is rated 4.6 based on 36,108 reviews