Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,108 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,108 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy with this install. Why would they not run the cable along the bottom of the wall. This looks awful.”

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Posted 1 year ago

“Good communication in advance of the booking, installation was very smooth.”

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Posted 1 year ago

“The service was fantastic throughout - I got it installed 4 days after ordering - Denis was amazing”

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Posted 1 year ago

“The engineer who came to fit the charger was fantastic. Took the time to talk us through the best place to locate it and how to use and nothing was too much trouble for him.”

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Posted 1 year ago

“from start to delivery 2days excellent service”

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Posted 1 year ago

“Installer Ashley was on in the early portion of the allocated time-slot, and carried out a thoroughly professional installation, running cables and site equipment exactly where we're hoped t would go. He then explained and demonstrated the various features including how to deal with apparent breakdowns.”

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Posted 1 year ago

“The charger was installed efficiently and quickly and very good service provided”

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Posted 1 year ago

“Haydn the engineer was brilliant. This particular install was tricky and we didnt actually have a set installation method before he turned up. He was very good with his thought process that was 100% based around minimising disruption for myself whilst also delivering the product to a high standard. All in all a great service made better by the friendly can do attitude of Haydn. Thanks”

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Posted 1 year ago

“The booking for the pod was quick, convenient and smooth. I was informed of the time of arrival for the installer. He came as expected. He was friendly, informative and finished earlier than expected.”

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Posted 1 year ago

“Our fitter was very professional, efficient and did a great job. We were very impressed with the tidiness of the fitting.”

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Posted 1 year ago

“Installer was a smashing guy. Comms from pod point very good, install super quick although got lucky as had a cancellation slot.”

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Posted 1 year ago

“Incredibly efficient. Ordered on Monday, installed on Wednesday. Couldn't ask for better service”

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Posted 1 year ago

“The man that came out to us was so friendly, polite and an assett to your company. I would highly recommend your company to my friends and family.”

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Posted 1 year ago

“The process was quick from ordering to installation only 7 days.”

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Posted 1 year ago

“Great installer and service.”

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Posted 1 year ago

“Installer was great”

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Posted 1 year ago

“Process was quite seamless and great. Good communication and good customer service. Did not have any issues with them.”

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Posted 1 year ago

“I had Craig Burt as my installer. I recieved a message from Craig the day before the installation date,giving me details of what time he would get to me. Craig arrived at the time stated 08.30, he was very friendly and respectful, talking through the installation process and setting up the PodPoint app on my phone. Craig gave a great quality service with some good advice. Thank you Craig”

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Posted 1 year ago

“Ashley was a very competent installer. He explained where he would like to run the cable and once I agreed he set to work. He kept me informed as he went along and in no time the cable was neatly installed. The actual Podpoint charger was mounted just where it was needed and shortly thereafter connected to the mains. Ashley then demonstrated how to connect to the car, set up the app and made sure all was working properly before tidying up and leaving. I am very happy with the whole experience and would recommend it to anyone.”

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Posted 1 year ago

“Ste was very helpful this morning on the installation of the charger, I am very happy on the tidiness of the cable run Upto the charger. Very helpful on running me through the app and how to use the charger. He is a great asset to the pod point team. Thank you Ste 😀”

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Posted 1 year ago

Pod is rated 4.6 based on 36,108 reviews