Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Electrician did an excellent installation job, providing detailed explanations of the installation location and the method used. I am very satisfied.”

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Posted 2 years ago

“Overall, a well-organised and easy-to-manage process. Sufficient information was provided on-line to make the choice of charger.”

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Posted 2 years ago

“Ollie was great. Cleaned up after him and was open to our changes. Ran throuvh the installation at the end as well.”

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Posted 2 years ago

“The service was very good and installation was done with good explanation on how to use it”

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Posted 2 years ago

“Excellent installation. The gentleman who installed it was polite and very thorough. He did an excellent job, left no mess and set it all up for me. First class job”

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Posted 2 years ago

“Very quick, straight forward and no wait from initial order. Installer was very nice and helpful.”

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Posted 2 years ago

“Very pleased with the service”

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Posted 2 years ago

“Excellent service, our fitter Dylan was excellent. He was clean, tidy, polite and very professional. Would highly recommended Thanks”

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Posted 2 years ago

“No problems.. helpful straightforward installation”

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Posted 2 years ago

“Excellent. Ordered early Saturday morning fitted the following Tuesday morning. Gareth, the engineer that undertook the installation was brilliant, very friendly, polite and efficient. Experience was very positive and faultless from start of order to completion of installation.”

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Posted 2 years ago

“Timescale from payment (they take your money up front) to installation was 2-3 times what was originally quoted when I booked & paid. Engineers were always late or missed appointments entirely. PodPoint generally took a week to reply to e-mails and then only did so when chased. Customer Service in general has been consistently abysmal. In my case there was some additional work which needed doing beyond the standard installation, but the price they charged for this was astronomical - equivalent to an hourly rate of more than £180 per person for some fairly basic building work using minimal materials. When the work was finally finished I was left with an unsealed hole in my house's brickwork where rainwater could enter as well as some other minor damage. Unfortunately, because they take almost £1,000 up front, I felt inclined to see it through rather than demand a refund early on at the first signs of trouble. I wish I'd gone for the refund, because it just got worse and worse the more I had to deal with them.”

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Posted 2 years ago

“Steven was a great installer, communication via email was ok but better when I called the main line ti speak to someone. Over all I thought pod point are really efficient. And really flexible, they got my date for installation in asap at my request because my electric car was being delivered quicker than expected.”

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Posted 2 years ago

“Had the charger for approximately a week when it broke. Technical team don't work weekends so had to wait 4 days to get someone to come out and fix. Very little assistance/contact from customer service. Came out and replaced the board within the charger. The next time I charged it the charger failed again. Again awful experience with customer service who don't get back to you. Kept being told it was me who was the problem (settings in car stopping the charge) although I could charge elsewhere perfectly fine and send them a photo of the car settings where they couldn't point out the problem because there wasn't one. Constantly told they have "amended settings" their end (very vague) on two occasions which should resolve the issue.”

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Posted 2 years ago

“Great communications before visit, Eddy was polite and informative when came to install the POD Point, good service all round.”

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Posted 2 years ago

“Great service, and very professional installation from Stephen”

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Posted 2 years ago

“Arranged and fitted efficiently and in shirt time Thank you .”

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Posted 2 years ago

“The young male installing the pod was very pleasant”

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Posted 2 years ago

“Ryan was brilliant, the engineer that installed it. Called ahead. Polite, efficient and friendly. Just got the job done. All set up, it’s easy to use. No problems.”

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Posted 2 years ago

“The experience was very positive and the work was completed to a high standard.”

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Posted 2 years ago

“Pod Point have been really efficient in arranging the charging point installation. The only feedback is that after receiving a proposed installation date there is no option to add comments e.g. if you are on holiday and need to give an availability window.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews