Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and efficient service from start to finish. Neat installation Very pleased”

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Posted 2 years ago

“Fabulous service from start to finish. Installer (Sean) was brilliant, he was courteous and very helpful. Definitely recommend.”

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Posted 2 years ago

“Excellent service...very efficiently done.”

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Posted 2 years ago

“The engineer (Graham) arrived on time and explained everything really well. Install was carried out within the timeframe stated by the engineer and to a high standard. Great Job!”

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Posted 2 years ago

“Everything went brilliantly the engineer was very friendly and did his work well.”

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Posted 2 years ago

“The installation on the day was excellent. Guys turned up on time, were friendly, helpful and finished quickly. Very nice neat job. The process leading up to the installation was poor though. The initial contact from Pod Point didn't come until 5-6 weeks after we got the car [bearing in mind we opted for a pod point installation as part of the car purchase arrangements]. The we were given the initial installation date of 7th July which was incorrect and was amended to 12th July without being told, just noticed it from the"track my driver" option on the installation email. The date had changed, but no-one told us. Then on 11th July a ladder was delivered, when guys arrived the ladder was not the one they needed / wanted, so the installation was cancelled. Apparently no-one from Pod Point could arrange a replacement ladder on the same day with your supplier [Speedy]. Installation was therefore re-arranged for 25th July. So, overall, not the best experience. Which is a shame, as the charger seems to be great !”

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Posted 2 years ago

“Our installer Cameron was great. Helped me move some things out of the way that I was planning g on doing before he got to the property. Very polite and helpful”

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Posted 2 years ago

“Very professional and helpful.”

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Posted 2 years ago

“Installation was all very prompt & efficient. And Carl, the installer, was friendly and helpful”

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Posted 2 years ago

“Appointment was not booked for the day electriton came turned up.”

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Posted 2 years ago

“The engineer was very good and explained what he was going to do”

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Posted 2 years ago

“Ordered on Wednesday, received email to complete install form Thursday and got a call to book for the installation for the Friday. Very helpful, speedy and great service. The engineered arrive slightly early and got the job done, within the 3 hours estimated time. He left zero waste/rubbish behind. Was professional and polite. Would absolutely recommend PodPoint”

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Posted 2 years ago

“From point of order to installation, the service and communication has been outstanding! The Pod Point team - Caroline particularly - were brilliant, dealing with my order and even pointing me towards a government rebate which was great. Caroline contacted me to advise of an installation cancellation which meant I got my wall box installed 72 hours earlier. Can’t recommend them highly enough!”

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Posted 2 years ago

“Excellent efficient service from beginning to end.”

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Posted 2 years ago

“From start to finish Adam was nothing but helpful and informative.Nothing was to much hassle.Installation carried out exceeding my expectations.Every aspect of the installation discussed with me prior to the work being carried out and also verified and explained upon completion to ensure my satisfaction.Great to have such a professional carrying out work in my property.Thanks again Adam for a great job done.”

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Posted 2 years ago

“polite and friendly installer, nice and clean installation. very happy with the service.”

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Posted 2 years ago

“Polite customer service. Helpful and responsive. The engineer was really professional, tidy work and had excellent communication”

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Posted 2 years ago

“Installation was really easy. The engineer gave his recommendations and the job was completed in good time. The install was tidy and working fine when all done.”

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Posted 2 years ago

“Smooth installation with no problems.”

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Posted 2 years ago

“Installed my home charger within 2 days. Technician was very helpful and pleasant , A pleasure to deal with.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews