Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,125 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“superb service. arrived on time and did the job quikcly and cleanly and to a excellent standard”

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Posted 2 years ago

“The process was excellent from start to finish from Natalia whom I spoke with during the order who explained everything really well through to Haydn who installed the charger who’s communication before arriving was good and his conduct throughout thee installation impeccable. I can’t wait to start charging faster. Mark”

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Posted 2 years ago

“The whole process was simple, fast and very effective. The order was placed and I was booked in for my installation. Ashely Parker completed the work for me, was very efficient, communicated throughout and provided some advice on PodPoint positioning and in the end, how to use it. I would have no hesitation in recommending PodPoint.”

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Posted 2 years ago

“Very amicable, arrived when they saif they would and fully communicated throughout re: small switch off of power to home. As I was working from home that day, arranged around the appointment this was vital for meetings etc. Overall a flawless experience and around 2 hours from arrival to leaving.”

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Posted 2 years ago

“Great service. The entire process, from enquiry to the charger working, was extremely easy and straightforward. All electronic up to the installation. Great service”

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Posted 2 years ago

“Poorly organised start to finish - there was no instruction on the scope of work Podpoint would do nor the preparation they needed. Every stage was delayed by poor communication and parts not being sent out on time.”

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Posted 2 years ago

“Great service. Quick and efficient”

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Posted 2 years ago

“Really swift turnaround from the Pod Point team. Pod looks great - just need the car to arrive on time now! Thank you.”

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Posted 2 years ago

“Excellent service, engineer arrived on time, very professional and polite throughout.”

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Posted 2 years ago

“Installer was fantastic.... polite, friendly , efficient and a very neat, thoughtful job done. The initial appointment was arranged very fast. However the time schedule allowed for his work was so tight inc travel that he only installed the unit and ran out of working hours to connect up. I then waited 2 weeks for the connection to be completed. Such a shame as it spoilt an otherwise brilliant experience.”

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Posted 2 years ago

“On time no issues tidy work”

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Posted 2 years ago

“Absolutely dreadful company. Fitter turned up to install the charger and couldn’t connect to internet. Said it wouldn’t matter. Car would charge anyway. But it doesn’t - not consistently and reliably. It starts and stops, and sometimes just stops. So you have to watch the thing throughout the process. BMW wouldn’t help; said it was PodPoint’s problem, even although I’d bought the charger through a BMW deal. Eventually got a second fitter to come out. He told me I needed a wireless extender, which I obtained. But I couldn’t follow their instructions on how to set it up, and I don’t see why I should have to. Legal advice I have since obtained is to the effect that the first PodPoint fitter should have come equipped with whatever it might take to make the charger work properly, but of course he didn’t. Now PodPoint won’t send out anyone to fix a mess entirely of its making unless I pay £190 up front. Unbelievable, but sadly all too true. So here I am, with an expensive car I can’t charge as I would wish, and with no one making the slightest attempt to help. Neither BMW nor Pod Point. Absolute disgrace. Beware these people.”

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Posted 2 years ago

“Excellent homecarger very pleased everything fitted where i wanted it nice neet job”

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Posted 2 years ago

“Very good knowledgeable Engineer. Polite And treated my house with care. Easily explained how to use the charger (I'm new to electric cars).”

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Posted 2 years ago

“Steve, the installer was great. He talked through all the installation process, asked if I had any queries. He got to work and with a polite and knowledgeable manner did a super job. From order to top rate installation in just a week, brilliant. Will definitely recommend.”

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Posted 2 years ago

“Fitted nice and neat the fitter Gareth Jones was a nice tidy worker ,”

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Posted 2 years ago

“Really pleasant and professional engineer”

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Posted 2 years ago

“Excellent install. Ashley was very professional and was respectful to my property whilst installation took place. Very knowledgeable and explained everything very well. A true credit to your team.”

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Posted 2 years ago

“Very happy, speedy installation,no issues,do everything it says on the tin”

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Posted 2 years ago

“Stephen turned up on tom, he was very friendly, efficient and helpful, great service”

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Posted 2 years ago

Pod is rated 4.6 based on 36,125 reviews