Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On time no issues tidy work”

Helpful Report

Posted 2 years ago

“Absolutely dreadful company. Fitter turned up to install the charger and couldn’t connect to internet. Said it wouldn’t matter. Car would charge anyway. But it doesn’t - not consistently and reliably. It starts and stops, and sometimes just stops. So you have to watch the thing throughout the process. BMW wouldn’t help; said it was PodPoint’s problem, even although I’d bought the charger through a BMW deal. Eventually got a second fitter to come out. He told me I needed a wireless extender, which I obtained. But I couldn’t follow their instructions on how to set it up, and I don’t see why I should have to. Legal advice I have since obtained is to the effect that the first PodPoint fitter should have come equipped with whatever it might take to make the charger work properly, but of course he didn’t. Now PodPoint won’t send out anyone to fix a mess entirely of its making unless I pay £190 up front. Unbelievable, but sadly all too true. So here I am, with an expensive car I can’t charge as I would wish, and with no one making the slightest attempt to help. Neither BMW nor Pod Point. Absolute disgrace. Beware these people.”

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Posted 2 years ago

“Excellent homecarger very pleased everything fitted where i wanted it nice neet job”

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Posted 2 years ago

“Very good knowledgeable Engineer. Polite And treated my house with care. Easily explained how to use the charger (I'm new to electric cars).”

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Posted 2 years ago

“Steve, the installer was great. He talked through all the installation process, asked if I had any queries. He got to work and with a polite and knowledgeable manner did a super job. From order to top rate installation in just a week, brilliant. Will definitely recommend.”

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Posted 2 years ago

“Fitted nice and neat the fitter Gareth Jones was a nice tidy worker ,”

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Posted 2 years ago

“Really pleasant and professional engineer”

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Posted 2 years ago

“Excellent install. Ashley was very professional and was respectful to my property whilst installation took place. Very knowledgeable and explained everything very well. A true credit to your team.”

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Posted 2 years ago

“Very happy, speedy installation,no issues,do everything it says on the tin”

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Posted 2 years ago

“Stephen turned up on tom, he was very friendly, efficient and helpful, great service”

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Posted 2 years ago

“Quick & efficient. Thanks Eddy Howard for a job well done & for your good communications.”

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Posted 2 years ago

“Excellent service and timing by Rowan the engineer!”

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Posted 2 years ago

“Extremely quick after first initial forms completed. Haydn who installed it professional and explained how easy it was to operate and went through the booklet instructions.”

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Posted 2 years ago

“From ordering to installation the whole process was quick and easy.”

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Posted 2 years ago

“You don't find out that you will have to wait a month for installation until they have your £1k. I had plenty of platitudes about finding an earlier date, but they were empty promises. And good luck if you ask, or try to find out online, how to acctually redeem the exclusive rate they promote with EDF. You'll while away many a wasted hour online and on hold but at least that new frustration will take your mind off your original frustration at the lead time while your money is in their bank.”

Helpful Report

Posted 2 years ago

“Very proffesional engineer, installed in just under three hours, exactly where I wanted it.”

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Posted 2 years ago

“Wojtek was excellent and contacted the electricty board to fix a problem with their electricity cable to the house.”

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Posted 2 years ago

“Great installation”

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Posted 2 years ago

“I was very happy with the installer of my Solo 3 charger but the customer service over email was very poor, not answering direct questions and taking days to respond.”

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Posted 2 years ago

“Very friendly and helpful engineer, really easy lrocess”

Helpful Report

Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews