Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Easy to book, with clear instructions of what was happening. Communictaion via email was excellent. The installer, Ste Leblanc was also excellent. Very polite, tidy helpful and efficient.”

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Posted 2 years ago

“Engineer very friendly made a very good and tidy job explained how everything works so with all that in mind a very good job”

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Posted 2 years ago

“Very polite and effencient”

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Posted 2 years ago

“The arranging of the install and the install itself was a pleasure. Install engineer Craig Bury was fantastic and did a great job.”

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Posted 2 years ago

“Regarding the installation. This was a quick service with no fuss. My only comment is that the time between I paid for my pod point and contact from them for installation was way too long. Response to emails, online query form was too long. Overall I would say I am satisfied though and look forward to using my pod point.”

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Posted 2 years ago

“It was seamless. All the communication was helpful and accurate. Matthew came when he said he would and was very clear about the preparation needed. The installation went well and I am very pleased with the results. I found the tracker on the email was very useful”

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Posted 2 years ago

“Craig Burt our installer was very good. He made contact the day before the installation to confirm when he was going to turn up. On the day he was on time and we had a good chat about where to install the charger and how it was going to be installed. He cracked on and did the install quickly and tidily. When needed he asked for the power to be knocked off - and it was only off for a short period of time. Once the install was complete Craig ran through the control of the PodPoint charger once it was on my WiFi network. All was clearly explained and understood.”

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Posted 2 years ago

“Mark Allan provided exceptional service. Very happy with the install.”

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Posted 2 years ago

“Craig was excellent in explain what the installation involved and the small tips as well as sending me a text message to say time of arrival very useful. 5 stars out of 5, very effective communication”

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Posted 2 years ago

“Great experience and amazing service. Engineer was very thourgh and professional.”

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Posted 2 years ago

“Installer was courteous, professional and easy to deal with”

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Posted 2 years ago

“Had my Pod Point installed today. A very lovely and helpful man called Allister arrived and fitted it all perfectly. So pleased with this service.”

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Posted 2 years ago

“Arrived early. Very friendly and took time to explain the device. Very good experience.”

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Posted 2 years ago

“Communication from the start was fantastic. The lad who installed the pod point was excellent, he was polite, professional and kept his work area clean and tidy. A credit to the company”

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Posted 2 years ago

“Very nice man who had a lot of respect for our home. He worked to the best of his ability and was very helpful in explaining the installation.”

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Posted 2 years ago

“Prompt, pleasant. quickly fitted and tidied up afterwards.”

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Posted 2 years ago

“Very straightforward installation and Craig explained what we needed to know to get the most from the Pod Point.”

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Posted 2 years ago

“Really great service!! Lovely chap came to fit it and he was really polite, explained everything really well and he left everything really tidy when he left.”

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Posted 2 years ago

“Haydn did an excellent job. Very neat work and explained how everything worked clearly. Many thanks”

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Posted 2 years ago

“Engineer turned up on time. He was friendly and knowledgeable. The work was quickly carried out excactly to my requirement.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews