Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,108 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,108 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If every worker came completed a job as efficiently then you would be very pleased. Installed, cleaned up and left us with a perfect job.”

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Posted 1 year ago

“Great service and support, and quick installation”

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Posted 1 year ago

“On time very clean and tidy Explained everything”

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Posted 1 year ago

“Excellent installation very informative & pleasant & tidy.”

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Posted 1 year ago

“Information readily available on ordering. Technician who did install was fast and did a good job. Explained the kit after install”

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Posted 1 year ago

“The technician was timely. Clean tidy worker. Helpful and patient in explaing what was happening and how to connect to the Pod Point App. We would recommend Pod Point on ease of ordering and speed on installation.”

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Posted 1 year ago

“Friendly and efficient. Top marks.”

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Posted 1 year ago

“Not connected up to the WiFi and charging speed is still slow. Bigger unit that expected.”

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Posted 1 year ago

“Podpoint said it was charging. Car did not. No indication on charger that anything was wrong. Much wasted time could be avoided if chargers and all was improved to detect faulty chargers”

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Posted 1 year ago

“From point of order to install took only 5 days which I thought was extremely quick compared to other ev charger installers. The install was quick just over 2 hours, technical was generally clean and tidy.. cabling tidy inside the garage and the POD Point unit itself is a nice size.. all in all very happy.. only given 4 stars because my new ev company car comes on the 10th of June so unable to use it until then, so will see how the app data gets on on.. currently pleased though.”

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Posted 1 year ago

“Straightforward from start to finish. Clear guidance and advice given. Nice tidy job.”

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Posted 1 year ago

“We have installed these commercial units but unable to get payments for usage by our customers , they do not answer emails and do not answer the phone , do not touch them , bunch of crooks”

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Posted 1 year ago

“Mark the installer was professional and friendly. He went through how to use the pod point and what to look for according to the booklet. I had previous issues with getting a refund for an unwanted cable but he improved my thoughts of Pod Pod with his work”

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Posted 1 year ago

“Due to a difficult siting of the charger I have required some technical support and guidance. Although this has been available it has not been easily accessable at times. The engineer (Craig) who attended this morning was extreamly polite, very professional, tidy and ran through everything that he was doing including his final testing and how to use the device. Very commendable. To sumerize, the experience has been a bit lacking to start with and I have been unable to actually speak with the assigned project manager. For customers who do not know how this installation will work, having someone to speak with and guide them through the process would be helpfull.”

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Posted 1 year ago

“From start to finish the service has been excellent. The Pod Point customer service department answer queries quickly and efficiently. Our installer, Craig was fantastic. This is the second Pod Point we have had installed due to us moving house and we were really pleased Craig was able to intall both points. He was very professional and helpful.”

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Posted 1 year ago

“The installation was a good process. Unfortunately I require some extra works done by an electrician in order for the unit to go online, but Mark (the installer) explained clearly to my electrician what was required.”

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Posted 1 year ago

“Excellent service, kept informed, installer, Craig was on time and, helpful and polite.”

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Posted 1 year ago

“Very helpful and friendly installer. No issues and no mess. Very happy customer”

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Posted 1 year ago

“Straightforward to order and kept to scheduled time and date. Already had Podpoint APP so quicky added home charger and car topped up ⚡️”

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Posted 1 year ago

“Straight forward, friendly service, engineers arrived when scheduled and good prompt replies from admin team.”

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Posted 1 year ago

Pod is rated 4.6 based on 36,108 reviews