Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,108 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,108 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The installer was great, came in on time, checked and explained again what he was about to do. Very professional, tidied up after installation, talked me through the operations and informed me that though I paid for the lock key but currently it’s not in stock but would be fine when available.”

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Posted 1 year ago

“Installation was exellent, but there was issues with software tracking installer before he arrived”

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Posted 1 year ago

“Having the home charger works well for us. Ours was a more complex installation than most and needed a survey first. All went well and the installer did both the survey and the install. The work I needed to have done in advance of the was clearly explained. We required our Electricity supplier main fuse to be upgraded so need to contact Northern PowerGrid who arranged the upgrade free of charge. I also needed some minor upgrades to our own circuit boards requiring an electrician. Pod-Point were able to do some of this work as a chargable extra at the time of the install and charged a fair price for this work. The App works well but in the places we have visited we have only found one Pod-Point public charger to use.”

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Posted 1 year ago

“Very nice and polite engineer Arrived at time Really appreciate his efforts”

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Posted 1 year ago

“Very professional, wet efficient, and really quick to install from the date of my order. The guy arrived on time and was extremely helpful. Can’t fault the service.”

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Posted 1 year ago

“The actual installation process itself was good. However, arranging an installation here in Northern Ireland in the first place was challenging lack of installers in the region, had to wait at least 4 weeks for an appointment. This scheduled installation was then cancelled by PodPoint on the installation day. Installation was delayed by a further 4 weeks for the next available installation appointment.”

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Posted 1 year ago

“Very efficient, thourough. Explained the usage very well, and understoof the cable run preferances. Installation is very discrete, which was prefered.”

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Posted 1 year ago

“Sent off all information as requested at the survey stage and then waiting 2 weeks for the engineer to turn up and tell me we needed some work doing prior to him being able to install. This could have been picked up at the outset and would have saved a lot of time and money. The engineer who came was brilliant, dilligent and clean.”

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Posted 1 year ago

“Good communication, good service”

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Posted 1 year ago

“Excellent all round. Installation completed with no mess by a very personable and competent individual. Would definitely recommend.”

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Posted 1 year ago

“Installer was very friendly and helpful.”

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Posted 1 year ago

“Wow the installation was excellent to say the weather was raining like cats and dogs only thing what was wrong I had to buy some anchor bolts from tool station so the pod Point could be installed”

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Posted 1 year ago

“Very good service. Arrived on time and was very pleasant, respectful of the property and tidied up.”

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Posted 1 year ago

“Quick and easy install. Engineer was able and courteous, would recommend”

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Posted 1 year ago

“Great reliable company and service”

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Posted 1 year ago

“Problem free installation on a very wet day. The installer manage to smile through it. Work completed in good time.”

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Posted 1 year ago

“Everything was very straight forward, when I did speak to someone they were very helpful. The installer was great and did an excellent job.”

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Posted 1 year ago

“Very good service, from the order to installation, including solving the issues I had inbetween. The installer was very nice, explaining everything he was going to do and tidying everything at the end.”

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Posted 1 year ago

“I have been been very impressed by the efficient service from sign up through to installation. All communication has been clear, conscise and explanatory. Your representative Carl who installed the charging point delivered a great standard of customer service- excelling in his approach, kind demeanor and thorough product knowledge. Very impressed!”

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Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

Pod is rated 4.6 based on 36,108 reviews