Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

Visit Website

Write Your review

Tell us how Pod made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The guy turned up promptly, the install went well he was all finished in a couple of hours.”

Helpful Report

Posted 2 years ago

“The gentleman Darren who came to fit our Pod Point was pleasant, efficient, and informative. His work was without fault, he was really tidy, and did a wonderful professional job. Well, impressed.”

Helpful Report

Posted 2 years ago

“Excellent service and well explained”

Helpful Report

Posted 2 years ago

“The initial aftersales was quick efficient and the communication was top notch, we were pointed towards the grant (living in rented) which reduced the cost of the unit which was fab. The cont after that waiting for scheduling the fitting took a week and a half and I had to chase. But as soon as I chased I had an email scheduling the following week. The fitter was really great, he was really tidy and buried the cables out of site and was very friendly/approachable. Explained how to use it and went on his way. Great service.”

Helpful Report

Posted 2 years ago

“Speedy service, engineer was great, listened to where I wanted the pod positioned, worked around us as he went, very tidy finish and went through everything we needed to get started.”

Helpful Report

Posted 2 years ago

“Excellent service for fitting off the Charger, Admin side could do with some improvements. Trying to fill out the response form with the photos, measurements and diagrams was a nightmare. Totally unable to load anything. Eventually spoke to an advisor who sent another e-mail stating what was required, and after a good 1.5 hours managed to submit all required information. I had to chase to get a fitting slot. We could not praise your Electrician Michael enough. He was excellent, knew exactly what we needed, went out of his way to ensure we were totally happy where we wanted the charger fitting. Extremely clean and tidy worker, and although very sociable, made sure he never stopped working whilst talking. Would be happy to recommend to anyone!”

Helpful Report

Posted 2 years ago

“Friendly and highly professional installer. Explained everything really well and gave me genuine confidence that I’d made the right choice.”

Helpful Report

Posted 2 years ago

“I was please when Pod Point said they could install my charger in 2 weeks, I was expecting it would take longer. Pod point did contact me a few days before my installation date to say they had a cancellation and could fit me in the next day, to which I happily agreed to. I booked the day off work, however on the day my charger was due to be fitted, I was informed that the engineer had called in sick. Luckily I was given my original date, so only had to wait a few more days, but had to book another day off work! When the installation took place, the engineer was really good and did a great job. Apart from a slight mess around, I would use Pod Point again.”

Helpful Report

Posted 2 years ago

“Please avoid this company as all costs. Appalling customer service, especially their technical support. Reported a fault on my home charger to Pod Point (EV wouldn't charge). The customer services team has been unbelievable poor, no response to emails, meaning you have to constantly chase for updates. Engineer was schedule to attend but failed to turn up, no reason was given. I wrote a complaint that was ignored. When engineer did attend he could not resolve the fault. Investigated myself, as this was 6 weeks after the fault was initially reported, found they had damaged the comms cable on install which was a simple fix. They've now cancelled and their engineers second visit and I'm having to chase as to why. Please avoid this company as all costs.”

Helpful Report

Posted 2 years ago

“The engineer was very good. He worked very efficiently and clean up after. He explained how to use the PodPoint”

Helpful Report

Posted 2 years ago

“Arrived on time and worked efficiently. Neat job. Explained everything very well at the end But no lock available and he will have to return sometime with that. Only problem was with the ordering process due to a problem with Podpoint recognising my payment for the SPD which delayed everything.”

Helpful Report

Posted 2 years ago

“Good value product, simple to use, quick and efficient installation.”

Helpful Report

Posted 2 years ago

“Super efficient, quick and friendly”

Helpful Report

Posted 2 years ago

“I excellent service form order to installation, engineer who installed ten out of ten.”

Helpful Report

Posted 2 years ago

“Messy, left rubbish and dust everywhere. Not professional staff wither. Was on his phone the whole time to his mates, talking about mistakes made on his jobs the week before, swearing. Wouldn't recommend it.”

Helpful Report

Posted 2 years ago

“Engineer arrived in the timeslot as arranged, letting me know by text he was on his way, and just 7 working days after placing my order. I was WFH and in meetings, but the engineer managed to time the power being off for 10 minutes during my lunch break. Very helpful throughout and immaculate job done. Connected to WiFi successfully and helped me setup the app too. Couldn't have asked for more.”

Helpful Report

Posted 2 years ago

“The job was completed when it was said it would be. A very neat and efficient installation. Professionally done. Would have liked fuller explanation of use and given the instruction book rather than left to find it in a box. Also it would have been nice to have direction in loading the phone app for control. The position of the label and he PSl number wer very awkward and should have been noted before fitting. We are old and disabled and these small things would have made a large ddifference.”

Helpful Report

Posted 2 years ago

“Very fast professional service.”

Helpful Report

Posted 2 years ago

“I rate the whole process very positively. I appreciate the professional approach during assembly. all areas of the house remained clean and damage caused during drilling was removed on the spot. the only thing that bothered me a little is the longer waiting time for assembly.”

Helpful Report

Posted 2 years ago

“Once the process began, the home visits were very good. The customer relations aspect could have been better. There was a dearth of information at the start, and the appointments took no notice of the info I'd provided in the process.”

Helpful Report

Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews