Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great process from the initial contact to the installation.”

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Posted 3 years ago

“The installation was swift and the chap who came to fit it was really helpful”

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Posted 3 years ago

“Clean, tidy installation”

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Posted 3 years ago

“Whole process of order and installation went smoothly.”

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Posted 3 years ago

“Engineer was very good. His work was very neat.”

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Posted 3 years ago

“Great service, friendly and helpful. Came back a second time so we had a better aesthetic appearance. Great set up and showed us how to use it, really straight forward and helpful. Thank you, Shelley”

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Posted 3 years ago

“Very professional service by a great engineer”

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Posted 3 years ago

“Excellent service in advance and on the day. Very quick getting a time slot.”

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Posted 3 years ago

“Very pleased from the placing of the ordering and the installation process.All the work was completed on time and was explanned very well by your electrical engineer.Thankyou”

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Posted 3 years ago

“The engineer was very good, very kind and very polite.”

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Posted 3 years ago

“The engineer turned up on time, we spoke about the solution I was looking for, agreed to the location and he just got on with it. Always advised when the power was going off so no, issues at all. All very easy and straightforward”

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Posted 3 years ago

“Very pleased with the Pod Point EV charger.”

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Posted 3 years ago

“Brilliant Very quick Professional Explained all steps in detail”

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Posted 3 years ago

“Unfortunately we have had problems with the Podpoint - unable to take charging lead out of the unit. Our engineer was great and has tried to resolve the issue, coming back the next. I’m not yet convinced the problem had been resolved”

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Posted 3 years ago

“Brilliant Experience. Pain free. Chris was great.”

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Posted 3 years ago

“Installer was excellent. He was punctual, friendly, did an excellent job as well as being neat and tidy. Superb experience from beginning to end”

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Posted 3 years ago

“Initial appt was cancelled without prior notice! However, after that everything was smooth and efficient especially the service provided by the Electrician who fitted the charger. We would give him 5*. Thank you. Much appreciated.”

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Posted 3 years ago

“I am very disappointed with my experience with Podpoint. After the initial sale, where I paid £900, it was a shambles. I uploaded photos as requested for installation. My electrician had carried out the work required pre-installation. There was a lack of understanding between the juniors handling the information your end, and what an electrician was explaining to them. Finally an installation date was booked in, but no-one turned up on the day and I had to phone to ask why not - I wasn't notified. At this point I already had the new car. I was offered another date a week later but only when I asked to talk to someone senior in the company was I offered the following day. The installation sub-contractor was very good. The process until installation was stressful, time-consuming, poorly communicated and unsatisfactory.”

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Posted 3 years ago

“Straightforward booking and installation. Installer was prompt and professional. No issues.”

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Posted 3 years ago

“POD point homecharge install was top class! Easy to order and very quick installation, took less than 7 days in total. Steve was my installers and he was a top gent! Couldn't pick fault in anything that he did! Very impressed.”

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Posted 3 years ago

Pod is rated 4.6 based on 36,115 reviews