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Pod Point Limited Reviews

4.6 Rating 39,777 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

4.6

Based on 39,777 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 14th May 2024

Pod Point Limited 5 star review on 13th May 2024

Pod Point Limited 5 star review on 24th April 2024

Bradley Forrest

Pod Point Limited 5 star review on 21st April 2024

Pod Point Limited 5 star review on 21st April 2024

Pod Point Limited 5 star review on 10th April 2024

Pod Point Limited 5 star review on 25th March 2024

1330

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The installer was on time, carried out the installation and cleaned up after themself. However, the charger didn't work as it wasn't quite set up properly.”

Posted 1 year ago

“The installer got on with the job quickly and without fuss but he failed to give any critical advice as to positioning the holster for the cable. As a result I chose the wrong side for it to be positioned and the key lock is difficult to access.My choice and therefore my fault but a bit of advice from an experienced installer would have saved me having to move the holster”

Posted 1 year ago

“The installation was not complete as the installer was not authorised to fit the surge protector. I have not been given a date for it to be fitted yet.”

Posted 1 year ago

“The ordering process was well handled, but the next contact made me think the photos had not been looked at closely and the eventual option of another consumer unit was not suggested. In the end it was fitted in good time and is working satisfactorily”

Posted 1 year ago

“Poor communication from the company: no prior site visit, no response to queries. Eventual installation on second visit was efficient and trouble free. A prior visit would have helped our planning greatly.”

Posted 1 year ago

“Broke toilet seat. Left wood up from the consumer unit and cost 200 extra due to “non standard install”. Issue between your contractor and his sub contractor passing info on too.”

Posted 1 year ago

“On the first time someone came to fit the pod point the person that came clearly had the hump with something at work, he was rather blunt and said he couldnt do the job. He warmed up a bit when explaining what I needed however he didnt seem to understand why I didnt want another box next to the fuse box which was already boxed in. The second occasion was completely different. Gentleman was amazing, really tried his hardest to make it look as neat and tidy as possible. Went the extra mile and was very apporachable. Second person 5 stars, 1st peron 2 stars.”

Posted 1 year ago

“Communication in the office was no good at all but when we got apointment finally the guy that fitted it was absolutely fantastic very polite and well manard He would get 10 out 10 No mark for office or switch board staff”

Posted 1 year ago

“The engineer covered my personal belongings in dust when drilling. Then made no apology for doing so”

Posted 1 year ago

“The first part of the experience was more challenging than the second. There survey/questions to be completed in advance were hard to understand. My appointment was booked and then rescheduled to a later timeslot at relatively short notice. However, Stuart who did the work was fantastic. Extremely polite and professional, going out of his way to get the job done.”

Posted 1 year ago

“Our interactions with Podpoint to arrange the installation were little short of chaotic and very frustrating. At times we felt harassed and at others ignored and the online process gave us little confidence in the process. We communicated by both email and phone but the form below doesn't allow us to choose both. The chap who came to do the installation on the day was excellent. Very careful and polite and gave us a huge degree of confidence. If he had visited in the first place instead of all the to-ing a fro-ing by email, phone and photos it would have been much simpler and we would have had more confidence.”

Posted 1 year ago

“Installation was good but yet to test. Process with forms was labour intensive. Disappointed that there is a disparity between other colleagues pods than mine they received locks I did not. Have emailed but no response.”

Posted 1 year ago

“The installation was very good, but getting anything from the office like a receipt still has not been received after three weeks. Pod point are also not very quick at answering emails when they have no number to call.”

Posted 1 year ago

“Good timing and efficient during the installation. Left us with a lot of clearing up to do (brick dust) which I didn't expect it appreciate.”

Posted 1 year ago

“The planning before the installation would have been made easier if a surveyor had been sent rather than numerous pictures being sent. Having explained our electrical board was not on an outside wall it was not going to be a straight forward installation. Slightly disappointed with the overall install in that the engineer explained he didn't have an end cap for the trunking so it looks a little bit unfinished.”

Posted 1 year ago

“Communication up to the point of the installation could be much better. It seems no information is passed to the engineer on the day so why take it in the first place? Getting a convenient installation date was difficult with dates simply being sent through and no dialogue.”

Posted 1 year ago

“The customer service and sales staff were very good with a swift response. However, the installation experience was really bad that the guy didn't walk us through how to use the charging pod and show us where the fuse switch locates. He just left the packaging boxes outside our garage without letting us know.”

Posted 1 year ago

“The engineer that installed pod was brilliant. The need to have a separate guy lay the cables through loft into garage was very disappointing. Overall experience was good. Still irritated that PodPoint thought it would be ok to route cable through the hallway, kitchen etc to get to the garage. Nuff said!”

Posted 1 year ago

“the fitting was excellent the process to get the fitting booked in was absolutely awful”

Posted 1 year ago

“Ordering was fine. The difficulties with uploading and sending photographs were annoying to say the least. Email address not used etc Fitting went well”

Posted 1 year ago

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Pod Point Limited is rated 4.6 based on 39,777 reviews