Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The installation engineer was excellent. The run up was poor, including an appointment where no one showed up, a rearranged appointment that then disappeared to be replaced by another appointment the following week, when I had already said I would be away. The taking and uploading of photos, then more photos was very tedious. A site visit (at an extra cost) would have been so much better”

Helpful Report

Posted 2 years ago

“Struggled with contacting agents and Pod Point seem to require way too much information to book an installation (prepare for uploading photos, plans etc) through a failry poor interface (size limits on photos causes issues and you only really know the limits once you try and upload. However, once installers arrive, great service, on time, very tidy and completed all works in line with specifications.”

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Posted 2 years ago

“The man that fitted the charger was brilliant and gave lots of information and made it work for our property. The lead up was apalling as no one at pod point takes into account bespoke work, the look of it in your property (the man fitting it had to address the concerns as the call centre were unable to). We were not told that a lock is availab;e for the charger and we would really like one! it was just really poor, lack of information and detail and little care from the call centre of how the groundworks need to feed into the final job. Very concerned about how th epod point service is going to work whikst we have this charger.”

Helpful Report

Posted 2 years ago

“The actual installation by your sub contractor was very good but the administration up to that point was dreadful. Issues included: Very poor communication from the project manager and little ownership of anything Email addresses given that come back as no longer active Payment processing errors that meant two payments taken and getting a refund required multiple calls and emails Endless photos sent and a call initially but then none of this provided to the pre installation survey guy A time window for installation of 11-4pm given but the engineer messaged to say he was coming at 9. A sub contractor called in to come later Helpful people on the phone but they need the project management team to do their job”

Helpful Report

Posted 2 years ago

“An efficient EV charger installation company with no after-sales service. The charger was installed quickly and effectively but the main power switch is sited inconveniently and the clearing up after was minimal. I have not been given a receipt or warranty document and my email enquiring about this has not been answered.”

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Posted 2 years ago

“After a long time preparing for installation the work was completed satisfactorily.”

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Posted 2 years ago

“My PodPoint charges at 2kwh rate when it supposed to be 7kwh.”

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Posted 2 years ago

“Very poor communication at the ordering and booking stage. Delayed email communications and mismatched information about booking the slots. Also, a discrepancy in the assessment of the feasibility of installation in the selected position was very confusing. The installation process itself was swift and well explained by Saf on the day, but there was a disappointment as he completely disagreed with the initial assessment given by the company.”

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Posted 2 years ago

“Booking process was a nightmare. Installation, was fantastic”

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Posted 2 years ago

“Not easy to order. good installation”

Helpful Report

Posted 2 years ago

“As requested a site survey was completed and sent to you and a day was arranged for the installation, when your installer came to our property we were told the installation could not be completed due to the incorrect RCB being present it took a further 2 visits for the installation to be completed the operative who came on the 3rd visit was very helpfull”

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Posted 2 years ago

“Only asked to have the WiFi password for the Solo 3 on the day. No notification before. Difficult to connect to the unit via WiFi. There is a problem with confirmation emails being sent when trying to register the unit on the app. Very little information from the company about securing the device or the cable. Only time will tell whether this is value for money or not.”

Helpful Report

Posted 2 years ago

“Initial confusion over whether we needed earth bonding on water pipes when the main in pipe was plastic spoiled the experience and will cost us about £200 or so for an electrician's time. The fitter on the day, Lloyd I think, was excellent and explained it all very well.”

Helpful Report

Posted 2 years ago

“Concerned that PodPoint took all the money up front and no survey offered until detailed information supplied. Online form had inadequate upload capacity for the number of photos and videos requested. Lack of clarity on alternative options. Installation in the end went well. Expensive.”

Helpful Report

Posted 2 years ago

“The installation on site was excellent, however to get the appointment booked and confirmation of the date was a challenge.”

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Posted 2 years ago

“The ordering and booking process was very good, however the charge point was an out of box failure. The engineer replaced the faulty alarm not in the same day but now I can’t register the pod as the serial number has changed. I tried to contact through feedback but I have not had a response.”

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Posted 2 years ago

“Pleased with the work done in erecting and connecting the pod to mains box. Unfortunately there is a problem in the working of it and waiting for an engineer to come And fix problem to be able to use it…..”

Helpful Report

Posted 2 years ago

“The ease of ordering and payment was really simple. And a last minute cancellation made for a quick install. The person who installed was “efficient”, but said the app would be availed next day without really any explaining. I”

Helpful Report

Posted 2 years ago

“Had initial issues despite many pictures in initial Comms on where I wanted it. Eventually sorted though through contractors to Pod Point who I must say were excellent and very professional. Guy was really good and helpful. Installed neatly and to agreed location. Well done 👍 Unit is great and look great also. Pleased with outcome, just initial experience wasn't what it should be. Never mind.”

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Posted 2 years ago

“Had difficult with your on-line ordering form, that requested photographs but did not have the capacity for all of the photographs. I had to send the photographs separately twice.”

Helpful Report

Posted 2 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews