Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,108 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,108 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As long as you are prepared to give them all the site installation information it’s fine”

Helpful Report

Posted 1 year ago

“A lot left to the customer to work out the logistics of installation. On 1st attempt the installer was unable to complete as could not foresee the route for the cable, so had to wait a week for another slot. However the installer was first class and did a great job!”

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Posted 1 year ago

“It was both speedy and customer friendly. Both the member of staff (Jackie McLarty) who answered all the initial questions on the phone and Dennis the engineer who installed the EV charger were friendly, knowledgeable, helpful and clearly well trained. Our only criticisms would be the length of time it took for our initial phone call to be answered and that we were not told how much above ground level the EV charging point needed to be. (Higher than we indicated on the photos submitted and accepted by you.)”

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Posted 1 year ago

“Very quick and easy to use service”

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Posted 1 year ago

“Very professional and very friendly. Will recomend to other.”

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Posted 1 year ago

“Really easy orderig and install process. As there was an earlier install slot avialable I managed to have it installed witihin 5 days of ordering. Excellent service.”

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Posted 1 year ago

“Well done Lovely guy”

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Posted 1 year ago

“Very punctual, polite and professional. Did it in record time and left everything in order.”

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Posted 1 year ago

“Helpful engineer and very tidy installation”

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Posted 1 year ago

“Everyone was really lovely, very knowledgeable and efficient. The entire process was explained well to me and completed efficiently. Would definitely recommend. Matthew who came through for the installation was brilliant!”

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Posted 1 year ago

“Very good service with the installation. All the input of photos etc before the installation was time consuming.”

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Posted 1 year ago

“Superb installation! Around 4 days from ordering to install and the engineer explained everything in simple terms on the day. Would not hesitate to recommend Pod Point”

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Posted 1 year ago

“Just excellent, knowledgeable service from Matt. Explained everything so we are in no doubt as to how to operate the system from the app, which he set up for us. Five star service. Arrived on time, job done without delay.”

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Posted 1 year ago

“Very good service from start to finish. Installer was great, turned up on time and completed quicker than expected. A job well done.”

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Posted 1 year ago

“Dennis (Denroy) was so professional with the installation, particularly during the hot weather. He was helpful and approachable and I'm pleased with his quality of work.”

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Posted 1 year ago

“Straight forward and simple process”

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Posted 1 year ago

“All went extremely well”

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Posted 1 year ago

“Administration poor but installation very good. Some replies to your emails and up in a black hole meaning appointments not confirmed and slots teallocated. Filling in application form tedious particularly when you end up doing a survey anyway.”

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Posted 1 year ago

“Brilliant - very professional - very pleased with ease of installation”

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Posted 1 year ago

“Excellent service. No option for installation on a weekend/ evening so having to take time off work is a bit annoying.”

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Posted 1 year ago

Pod is rated 4.6 based on 36,108 reviews