Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic couple of chaps came today to install my PodPoint charger. Very polite, informative and considerate. They did the job quicker than quoted on the website.”

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Posted 2 years ago

“Great! A really great experience - start to finish.”

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Posted 2 years ago

“I was extremely impressed with Matthew's work ethic. He was very punctual, polite and an extremely tidy worker. His work installing the EV charger at my home was very good, and clean install. Matthew explained the details/functions of the charger and the power supply in detail that I could easily understand and digest. He came across as a very professional worker, who takes his work very seriously and takes pride in his work. In closing he is a credit to Pod Point and an asset to your company.”

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Posted 2 years ago

“Very easy to organise and get fitted. The young chap who installed it was very professional and polite.”

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Posted 2 years ago

“Installation was only a few days after purchasing. Installation engineer was brilliant, messages the night before to confirm time. He was super friendly and helpful!”

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Posted 2 years ago

“Ordered 6 months ago Car arriving today and nothing from Pod Point.”

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Posted 2 years ago

“Speedy, informative and professional. Turned up on time. Fitted quicker than expected.”

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Posted 2 years ago

“The installation engineer was very friendly and did a great job. Ordering and sending data for the installation was good also, and supplied quickly. However, as a supplier of electronic assemblies to PodPoint for 10 years I am disappointed with the level of discount offered having worked with them for all this time.”

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Posted 2 years ago

“All good, very helpful staff on phone and on install”

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Posted 2 years ago

“Fantastic friendly staff, quick installation date. Brilliant Service. Date of installation,telephone call 1 hour before arrival and everything was installed all neat and tidy and everywhere cleaned up before he left and how to use the app explained”

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Posted 2 years ago

“From day one customer service was disgraceful. No phone calls, emails to say appointment cancelled almost 7 week from paying to installing. Only good experience was the fitter James. Would not recommend this company”

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Posted 2 years ago

“Brilliant and friendly.”

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Posted 2 years ago

“Excellent installation. Issue free and and clear instruction on how to use it.”

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Posted 2 years ago

“Communication is sketchy & not as responsive as it should be. Perhaps some communication could be better in a phone call rather than emails? On the day of installation, I was advised that the installer would call to confirm a more accurate time slot, which never happened & the tracking app simply did not work!”

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Posted 2 years ago

“Craig was excellent answered all questions and excellent work”

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Posted 2 years ago

“Very simple and straightforward installation, the engineer was very polite and informative and the actual unit is very neat on the wall”

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Posted 2 years ago

“Ordered and installed very quickly”

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Posted 2 years ago

“Ordering delivery and fitting was smooth and organised, the difficulties lie in the after sales, getting a phone number is the first challenge, then queuing for an hour to get through, getting cut off and starting all over again. Try on line and it’s anybody’s guess when you will get a reply. Meanwhile stuck at home with no car to use.”

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Posted 2 years ago

“Mixed experience, first installation attempt did not go ahead as ‘couldn’t be done’. Then after much back and forth over calls and emails I had to purchase additional breakers for my consumer unit & surge protector - in short I think the installer just wanted to go home. The re-scheduled date was changed at short notice meaning further disruption with getting time off work. The second installation was the polar opposite the installer was friendly and did a great job, as per the original plan without needing the additional parts which I now have floating around without purpose. I’m happy with the product and app the is great to use, the first installation experience has made me drop my rating as I spent money on stuff I didn’t need and had to take another day of unnecessary annual leave. If you look at the photo, how could have it ever been too hard to achieve on the first go? Thank you to the second installer who was the polar opposite in both competence & customer relations (he would get 5 stars).”

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Posted 2 years ago

“Pod point were able to offer me an installation appointment immediately after completing the application. The installation was done quickly and efficiently and with care for minimising any damage. Very happy with the whole installation process.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews