Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,116 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,116 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Positive overall - difficult to organise installation date as cant seem to organise a few weeks in advance.”

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Posted 3 years ago

“The fitter on the day was very helpful, explaining the options well.”

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Posted 3 years ago

“Very pleased, organised in a timely manner and engineer very friendly and knowledgeable”

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Posted 3 years ago

“Good installation, found booking the installation quite difficult to get through to someone when I had a query”

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Posted 3 years ago

“Fast installation, very efficient. The guy who installed was very good. Excellent customer service.”

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Posted 3 years ago

“Jake arrived on time, was very courteous, explained the process to me and went through how to use the charging point, would highly recommend.”

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Posted 3 years ago

“Installer was on time and extremely helpful cleaning up after him and taking time to explain what he was doing”

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Posted 3 years ago

“It turned out all right in the end, but it was a long journey. The initial application was made online at the beginning of July 2022 and the installation was finally completed on 28 October. It is probably much quicker if you have a parking area immediately adjacent to the house. Our garage is 35 meters away, at the bottom of the garden. This required countless photographs before an engineer was commissioned to come and explore the possibilities, and another engineer's visit because the first one left the company before the installation was attempted. In all, it has cost over £2000. It seems to me that the process would be much simpler if the job was classified as either "standard" (i.e. adjacent to the house) or "non-standard", which immediately prompted and engineer's visit.”

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Posted 3 years ago

“Very good communication throughout. The installation was very professional, Tim was very friendly and explained everything very clearly.”

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Posted 3 years ago

“Everything is above board and acceptable until the installation.”

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Posted 3 years ago

“Very flexible scheduling. Polite and knowledgeable installer.”

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Posted 3 years ago

“On time, friendly, efficient and even did a full tidy up after himself!”

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Posted 3 years ago

“I was informed of the time engineer would arrive the day before installation. Engineer was friendly and polite. Work was carried out to a high standard and all mess cleared up. Demonstration of pod-point given which was clear and precise. Would most definitely recommend. Thank you!”

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Posted 3 years ago

“Evie Edmed domestic project manager was excellent, accessible support throughout process. Get me well informed at each stage. Installer Callum was thorough, efficient & did excellent job, inspired confidence. GWS squad , arrived promptly, worked hard & pleasure to have trenching. Evie was great back up for trenchers, installer & myself, accessible , patient problem solver. I had a very positive experience with PodPoint Thanks to Evie, Junior Domestic Project Manager, Callum , Installer & GWS team”

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Posted 3 years ago

“The support team were also good at explaining initially what extra work I had to carry out in advance of the installation. The website and questions worked well. The installer surprised me by initially turning up a week early. When he came back a week later the installation was smooth and he went through the features and explained how it worked”

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Posted 3 years ago

“During a difficult and not so straight forward installation, Pod Point supplied a fantastic engineer who helped me throughout the process to update my mains supply and eventually was able to connect my home charger without any problems.”

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Posted 3 years ago

“Process of ordering, paying and organising installation date was great. The actual installation could have been better. The garage was cleaned up afterwards, brick dust left everywhere, which meant I had to spend about 40 mins cleaning up. Move complained about this and still waiting for a reply!”

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Posted 3 years ago

“Some delay in arranging the installation, but the installation itself was excellent, and the charger works wonderfully well”

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Posted 3 years ago

“Terrible service - no one picks up the phone or responds to emails. Was on verge of requesting my money back!”

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Posted 3 years ago

“The installer was excellent, very nice chap. Infromative and gave good advice= 100% Two minor points, when a customer is called out the blue to book an installation appointment, they should asked if good time to talk. Very minor point, all brick dust from drlling holes could been clean away, I relise it will wash away with the rain.”

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Posted 3 years ago

Pod is rated 4.6 based on 36,116 reviews