Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

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“Nick was fantastic when installing! Very polite, tidy, excellent job all together, timely, safe and successful! He was very attentive and not only ensured that everything was done perfectly but he even hoovered and cleaned when he finished!”

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Posted 2 years ago

“Smooth process from ordering to installation. Would definitely recommend Pod Point.”

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Posted 2 years ago

“Good quick service right from order to installation. Installer was very helpful and did a great job.”

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Posted 2 years ago

“The staff are very friendly and helpful.”

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Posted 2 years ago

“Great service, a very knowledgeable fitter. Quick and Clean”

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Posted 2 years ago

“Very helpful during the ordering process. The installer was punctual, polite and quick.”

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Posted 2 years ago

“All went to plan with no problems.”

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Posted 2 years ago

“Good engineer. Done smoothly”

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Posted 2 years ago

“Great service with friendly and efficient engineers”

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Posted 2 years ago

“Very limited communication apart from automated email replies”

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Posted 2 years ago

“Poor customer service - I had to do a lot of ‘chasing up’ with limited responses”

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Posted 2 years ago

“Very professional fitter, smooth process, clearly advised on best location and was open to my feedback”

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Posted 2 years ago

“Ground works done was fortunately half that was expected. Work was pre-paid for and I am having a dreadful time with Podpoint trying to arrange a refund. Emails are ignored and phone calls lead to nothing.”

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Posted 2 years ago

“No complaints. Excellent installation”

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Posted 2 years ago

“Excellent, the fitter was friendly, helpful and courteous, a very nice experience thank you.”

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Posted 2 years ago

“Great easy quick servive. Installation and technician was brilliant.”

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Posted 2 years ago

“Really neat job, courteous installer, excellent all round. Thanks Daniel”

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Posted 2 years ago

“Fitter was friendly, fitted with the minimum of fuss - in and out within two hours. My only observation is on some of the questions asked before you book an implementation slot. Unless you're well versed in electronics - which I'm not, you're just left guessing at some of the answers.”

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Posted 2 years ago

“Great service. Fantastic installation”

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Posted 2 years ago

“Pre install comms weren’t great but engineer was excellent”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews