Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,117 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It all went well up until the install. I needed an Electrical Installation Certificate (EIC) for an Energy Trust Scotland top up grant but the installer couldn’t give me it as he needed to “go back to the office to do it” but it would be sent to me. We are now almost a month from install and I’ve asked Pod Point for it three times since and after broken promises I still don’t have it and I’m now likely to miss the deadline for submitting the grant documents at a cost of £300. So it’s fair to say I am regretting choosing Pod Point!”

Helpful Report

Posted 5 years ago

“Installation was good - no complaints about the installer, HOWEVER... Aftercare is non-existent. We have been trying to get someone to contact us about the holsters. One of them won’t fit our cable, rendering it a quite expensive wall ornament which serves absolutely no purpose. My husband also had another query but I’m unsure what that is. Such a shame, as this really has spoilt things for us. If it hadn’t been for the complete absence of a reply has lead to a 1* rating, when it could well have been 5...”

Helpful Report

Posted 5 years ago

“I’ve been hugely overcharged extra installation fees, up front, as I was told it would take more than 2 hours & use more than 15 m of cable. Neither of these were true. I’ve contacted podpoint for a refund, as I was promised when paying the additional fees (£180) and have received no response. Apalling service & a total rip-off. Also the site via which you upload photos didn’t work so after 30 mins trying, I had to call up & then email them in, which took a further hour. Then I was contacted & told to pay extra installation fees! Terrible service.”

Helpful Report

Posted 5 years ago

“Advice for cheaper/easier installation has provided a quote for nearly £3000!!! most ridiculous quote I think I've ever had for similar work. £2700 for "groundwork" to dig a tiny trench in soil that has already been dug up recently as the whole garden has just been done. quoted 3 days to dig something that would/will take me half a day as i plan to get someone else to carry out the work after I've dug the small trench. The date for surveying was a month from ordering - they booked the date for this without actually telling me i had to phone them to find this out. There commercial charges, I've used two of them in two different locations neither worked correctly, and their service desk staff don't have a clue how they work. My god stay away and use a different company”

Helpful Report

Posted 5 years ago

“Did all the booking and confirmation. Then no call and no-one arrived. Rebooked for the following day and rescheduled work and appointments again. Call in morning to say not going to arrive due to sickness. call centre did not see this was a major issue to have x2 failed appointments and felt a reschedule for following week was OK. Had to escalate issue to complaint and then technician from another area arrived at 2pm. It is a great shame that rather than offer the immediate solution one has to raise a complaint to get a resolution. Credit where credit is due - Matt the technician was excellent and worked hard to get everything sorted and explained process clearly...if only the call centre was like Matt!”

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Posted 5 years ago

“The engineer couldn’t connect the unit to the Wi-Fi, and just drove off without saying goodbye!”

Helpful Report

Posted 5 years ago

“Tried to contact at least 6 times as PSL number not recognised on app not one response through contact us and emails, but EV solutions were much better on the installation day”

Helpful Report

Posted 5 years ago

“I PURCHASES A TETHERED UNIT AND A 7.5 M CABLE THAT ARRIVED IN ADVANCE OF THE UNIT BEING FITTED. THE ELECTRICIAN FITTED A STANDARD UNIT. HIS WORK WAS EXCELLENT BUT HE HAD BEEN GIVEN THE WRONG UNIT TO INSTALL. I NOW HAVE THE WRONG UNIT AND AN UNUSED 7.5M CABLE IN MY HOUSE. I HAVE CALLED YOU TWICE IN THE LAST FEW DAYS FOR A RESPONSE AND FOR YOU TO ARRANGE A REPLACEMENT TO BE FITTED BUT YOU HAVE NOT RESPONDED. YOU HAVE BEEN QUICK TO TAKE MY M,ONEY AND SLOW TO DELIVER WHAT YOU PROMISED. VERY POOR LACKLUSTRE SERVICE; SIMPLY NOT GOOD ENOUGH.”

Helpful Report

Posted 5 years ago

“I ordered in August, it's now November and they still haven't installed my charger. They ignore all my emails. On the phone they make the right noises, but then nothing happens. Avoid like the plague. I would give zero stars if I could.”

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Posted 5 years ago

“Everything”

Helpful Report

Posted 5 years ago

“Installation on the day was fine - very good in fact. Equipment is fine too. Their customer services suck! Kept on wait for ages until I usually have to give up. Beware if you ever need to contact them!”

Helpful Report

Posted 5 years ago

“Avoid avoid and avoid more Pod installed a few months ago, I now have an issue where by it trips the power every time it rains - been waiting over a month for resolution - the company clearly have no customer service, avoid at all costs!”

Helpful Report

Posted 5 years ago

“it’s still not working correctly after several phone call and nobody is returning our calls”

Helpful Report

Posted 5 years ago

“The installation was relatively Quick. The Engineer added it to my WiFi. At this point I was Happy. However when I charged my Vehicle, after he left, and unplugged the cable, the whole Faceplace came off the unit exposing live wires. He also left a lot of cut wire on the floor of the garage. He did not seem to clean up after himself.”

Helpful Report

Posted 5 years ago

“Total lack of communication regarding the cancellation of our order due to living above our restaurant. I accept it was all down to the OLEV grant but continually it was me chasing around to get all the information to prove we are a residential property. Laura was very helpful, but it took 5 weeks from payment to finally getting my installation. I don't think this is acceptable !!! On the day of instal, we had no contact, until yet again we did all the ringing around to find out what time our engineer would be with us. We were told our slot was 8 till 11am and the engineer didn't arrive until 1pm. Again, not acceptable. The engineer was very polite and explained everything we needed to know but just felt let down by your lack of customer service !!”

Helpful Report

Posted 5 years ago

“1.) First appointment - the installer failed to turn up without notification and was not contactable. 2.) second appointment- the installer insisted on a extra £100 charge to connect to the circuit breaker despite me sending images of it before hand. 3.) the installer left the unit not functioning.”

Helpful Report

Posted 5 years ago

“It was hugely difficult to get through to you on the phone on many occasions, we had to hold on for 1 - 2 hours to get through. The first time you came out we didn't have the electric unit earthed, then we had 2 appointments that were cancelled because the engineer phoned in sick. The next time I replied to your appointment request to say I couldn't do the date and the engineer was still sent out. Finally 3 months later I have a charger.”

Helpful Report

Posted 5 years ago

“They do not use their own installers as it says on the web site. It was sub contracted, firm took ages to contact me - tried changing the install date 4 times and when the installer did turn up was a miserable bloke in a bad mood who, despite me supplying comprehensive details of the property in advance, proceeded to real of a list of multiple issues he had with the property and how he was not allowed to use ladders, feed wire to the cellar as was under the floor etc. In the end was obvious he could not be bothered so our installation never happened. Then Pod Point failed to have a manager call me back to sort cancellation - took 3 calls to get a response from one, each time with long delays on hold. Interesting to note I am not alone in having issues recently”

Helpful Report

Posted 5 years ago

“The communication from Pod-Point is abysmal. They fail to respond to emails. Recently I had to email seven times without response. I called the office only to be put on hold and eventually cut off with no message service. The service throughout the whole process was very poor and the worst I have experienced as a customer. Even the engineer on installation waited 3 hours for contact from the project manager to respond to a problem. I can not recommend this company to anyone. Absolutely appalling. They even sent emails claiming I had not paid (my costs were in excess of £2000) On two separate occasions. It took over 4 weeks to arrange collection of ladders from my property that had been hired by a third party. I presume the costs would have been met by Pod-Point. I’m still waiting for the company to collect barriers left by the ground works some 6 weeks after installation.”

Helpful Report

Posted 5 years ago

“Engineer didn’t come equipped with the right equipment. In all there were a total of FIVE visits before completion. We paid in full on 12th August and job finally completed 19th Oct.”

Helpful Report

Posted 5 years ago

Pod Point Limited is rated 4.6 based on 36,117 reviews