Total lack of communication regarding the cancellation of our order due to living above our restaurant. I accept it was all down to the OLEV grant but continually it was me chasing around to get all the information to prove we are a residential property. Laura was very helpful, but it took 5 weeks from payment to finally getting my installation. I don't think this is acceptable !!! On the day of instal, we had no contact, until yet again we did all the ringing around to find out what time our engineer would be with us. We were told our slot was 8 till 11am and the engineer didn't arrive until 1pm. Again, not acceptable. The engineer was very polite and explained everything we needed to know but just felt let down by your lack of customer service !!