Did all the booking and confirmation. Then no call and no-one arrived. Rebooked for the following day and rescheduled work and appointments again. Call in morning to say not going to arrive due to sickness. call centre did not see this was a major issue to have x2 failed appointments and felt a reschedule for following week was OK. Had to escalate issue to complaint and then technician from another area arrived at 2pm. It is a great shame that rather than offer the immediate solution one has to raise a complaint to get a resolution. Credit where credit is due - Matt the technician was excellent and worked hard to get everything sorted and explained process clearly...if only the call centre was like Matt!