Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installer was fantastic. Arrived on time and worked quickly and efficiently to get all done quickly. Communication during booking could have been quicker with times between email exchange quite lengthy.”

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Posted 2 years ago

“After a rather frustrating form-filling process and some admin errors, which were eventually resolved, and delays due to dreadful weather, the installation itself was efficient and undertaken by a friendly helpful engineer.”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“The installation was very smooth and the installer was friendly and very helpful. It was easy to set up the installation and I am very pleased with the result. My car is charing now!”

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Posted 2 years ago

“So after researching which power point to purchase, Pod Point seemed to be the most popular and also had an award for best home charger from What Car Magazine, so I thought I would be in good hands. The ordering process was good, however, what really lets this company down is the really really terrible communication. I needed a site visit to see where the charger could be fitted and I replied to Bob Harris to say I agreed to the £100 fee if it needed to be applied to agree and said I needed to get the site visit booked in urgently as my new car was arriving. And I then waited for a response, and waited, and waited... for about 3 days! I emailed again to chase up, again and got no response. I then picked up the phone and went on hold for 45 minutes to speak to somebody. I called around 7-8 times and held on for 30-60 minutes at a time. Eventually,over a few days. I did get hold of somebody after holding for over an hour. I spoke to a guy who was nice enough but seemed quite inexperienced - I asked to speak to a Director or Manager to which he told me they were not available, I asked him to ask somebody to call me back - I am still waiting! Joel came to do the site visit, and he was great, we figured out the best way to install the Pod Point, so I was left feeling comfortable. He was due to come next Tuesday 21 November, however last night Alex called to say that they had a cancellation and could come this morning - I agreed as I am very keen to charge my car ASAP. Alex said that the installer 'will be with be nice and early at 8.00am'. I didn't walk my dog this morning as I was waiting for the installer. After texting Alex he said he would be with me between 8am and 10am. Then Joel called and gave me an update, he got to me just before 10am. 10am was never an issue, but what is an issue is planning my morning around the installation and it not happening for another two hours. I could have walked my dog before Joel came. Joel was a brilliant lovely guy who did a great job, however, he is let down by the communication in the office - it is truly dreadful. I am hoping I don't have any issues with my Pod Point because I dread to think how long I will hold on for to get it sorted. It seems to be a great product and the Joel was brilliant, but you will need to up your game on the emails and phone communication - people expect a lot lot more, I have had better service phoning my Doctors Surgery which is a disaster.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Ash,was very professional, constant worker, very good electrician,nor do good on home decorating,did his best to fill holes etc,all in all a very good,neat job,WELL DONE”

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Posted 2 years ago

“Very efficient. Tidy. Helpful. Explained everything fully.”

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Posted 2 years ago

“Very good service. On time. Tidy. Helpful. Explained everything clearly. Thank you.”

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Posted 2 years ago

“Excellence installation”

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Posted 2 years ago

“Excellent service from first contact. Amjad provided great understanding and knowledge with great help from Sarah to get my installation moving. They went above and beyond to help me. Engineers were excellent when challenged with a slight problem with installation. They soon found a solution and left the work area as is nobody had been. Really excellent insight on how the charger works and connected my charger to the pod point app explaining everything. Can’t fault the service I received and would recommend to anyone with an ev.”

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Posted 2 years ago

“Overall a good experience”

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Posted 2 years ago

“So pleased with the entire process. Very efficient installation, polite and courteous engineer. Finished up and cleaned up after the works beautifully too. Would highly recommend.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Excellent service. Arrived ahead of schedule and communicated in advance. Able to get set-up and install with ease. Provided a demonstration of the new system. All work areas were left clean and tidy. Installation of the kit is first class. Thanks!”

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Posted 2 years ago

“Engineer great”

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Posted 2 years ago

“Very happy with the service provided, fitter explained how to use after fitting the pod…”

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Posted 2 years ago

“Haydn was excellent - got on with the job no bother at all - tidy & friendly”

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Posted 2 years ago

“The fitter left without telling me so I was unable to ask him how I put our 2 pods on my app. Please get someone to call me and explain over the phone asap”

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Posted 2 years ago

“Needed 2 visits because cable routing was more complicated on our older house, but both done promptly and a good job done on completion.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews