Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and efficient service”

Helpful Report

Posted 2 years ago

“Simple process and brilliant, friendly efficient installer”

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Posted 2 years ago

“Punctual , very friendly team”

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Posted 2 years ago

“I would highly recommend PodPoint. A big shout out to Trevor who was punctual, polite, explained everything in detail and left the installation neat and tidy. You are a credit to you team! Thank you.”

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Posted 2 years ago

“From the moment Mike arrived everything was explained to me and the installation was carried out with thought to the best place of the charger and the after installation demo was explained to my satisfaction”

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Posted 2 years ago

“The worst experience, paid for charger at the end of September, had to chase with no response to emails, delays in the site survey being completed despite completing the pre fitting questionnaire, again had to chase for fitting day, offered a cancellation slot and the engineer didn't turn up, waited 30 minutes on the phone to speak to someone to be told the engineer wouldn't be arriving that day. Asked to speak to a manager and still waiting for that phone call Engineer turned up on original date booked and the first thing he said was that he couldn't fit the charger where the plan had said and couldn't believe that the plan was approved Result order cancelled- 2 months waiting, no charger fitted worst company ever”

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Posted 2 years ago

“very professional, well explained”

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Posted 2 years ago

“Guy installing it was excellent and very helpful.”

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Posted 2 years ago

“Pod point doesn’t work - as soon as it starts charging it stops again. Not a problem with the vehicle. Support takes two weeks an answer an email.”

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Posted 2 years ago

“Absolutely brilliant service. Can’t wait to start charging 😂”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Very professional installation. Arrived on time. Was kept informed throughout the process. Very happy with the results.”

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Posted 2 years ago

“Fantastic turn around from order to installation. Ordered at 12pm on a Friday, called at 2.30pm to arrange installation for the next day! Matt messaged me the night before to confirm his arrival for 8am to conduct the installation. He was really helpful, friendly and took the time to explain everything regarding the Pod Point unit.”

Helpful Report

Posted 2 years ago

“Engineer turned up late so ended up finishing the job in the dark, meaning we were left in dark whilst the power was off. We also had to go out so didn’t get any induction at all. Engineer also left a lot of mess outside, cables, brick dust, rubbish.”

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Posted 2 years ago

“The engineer arrived late due to the traffic which wasnt his fault. The explanation of the installation process was properly explained and finished it on time. Overall happy and satisfied with the installation. Cannot wait to charge my vehicle which will saves me a lot of time plus the cost.”

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Posted 2 years ago

“They installed it last Wednesday, 10 minutes later it no longer worked, I called support twice, they said they would send an engineer and nothing. It's already 3 days. Their support doesn't work either and they lie to you! You should be ashamed to continue in the market providing a service of this level.”

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Posted 2 years ago

“Excellent - the installer was great.”

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Posted 2 years ago

“customer service is bad . In the past year I have had to contact them about various things. they nearly always dont know what they are talking about, firstly they remotely altered my charger from 7kw to 3 kw for no reason. then when I asked them to set it back to 7. they told me they would have to come out to commission it to get it back to 7kw and quoted me £250 for doing this. when the engineer arrived he said nothing wrong with it . they just need to remotely set it back to 7kw so he just phoned them and asked to set it back to 7. he was here less than 5mins. but they still charged me £250 to commission it which they did not do. Also I have recently had them fit some chargers at the back of some flats. before I purchased these, I asked several question about how it works for the tenants paying for the elec. It now turns out all the information they gave me wrong. I would never use them again”

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Posted 2 years ago

“Great service! Tom in sales was really helpful. Super quick time from ordering to installation. Ethan, the engineer was friendly and efficient and made a great job of fitting our new charger.”

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Posted 2 years ago

“Ordering online was easy. A few simple questions confirmed which EV charger was right for me, and the whole process was fairly routine. Once applied for, a series of installation questions are asked, along with a request for a few photos of the chosen preferred location, meter box, Consumer unit etc to allow for for pre-planning. Mine was a fairly routine installation due to charger location, and the whole thing took about 2.5 hrs to complete. The engineer Stephen was very proficient, and coupled my Solo 3 upto my home wifi router before he left.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews