Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service and engineer very helpful”

Helpful Report

Posted 2 years ago

“Messaged me prior to arrival, introduced himself to me, explained what the process was and what he needed to validate before commencement. Was very polite and apart from the charger installed there was no evidence that he had even been there, talked me through the functions of the charger excellent service from start to finish..thankyou”

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Posted 2 years ago

“Very professional and knowledgeable”

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Posted 2 years ago

“Very efficient installation with clear explanation of how the Pod Point works.”

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Posted 2 years ago

“Your website is very clear and informative, and ordering is easy. Communication since ordering was good, and your installer was very professional and helpful.”

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Posted 2 years ago

“I am incredibly happy with my experience using Pod Point. I purchased an EV charger and was incredibly lucky to have it installed the next day. I had actually originally purchased with another provider who couldn’t install my EV charger for at least 3 months but didn’t notify me of that when purchasing. I ended up cancelling with the other company and purchased through pod point and was over the moon with the quick installation as at this point I had already had my electric car for 3 weeks charging publically!”

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Posted 2 years ago

“Very quick and efficient. Happy to answer any questions and was very patient. Down to earth.”

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Posted 2 years ago

“it's all about the technician with regard to feeling confident and at ease. Corey was also very helpful in explaining the connection and app as i am not that confident. Job done quickly and efficiently and i am very pleased.”

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Posted 2 years ago

“The service provided was excellent. Installation was very efficient and engineer was highly professional.”

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Posted 2 years ago

“Really good experience all round.”

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Posted 2 years ago

“Great experience with Pod Point. I’ve submitted my survey form and got a call a few hours later saying the installation is available the next day! The engineer who arrived was fantastic. Courteous, knowledgable, kind and externally patient with our puppy who really wanted to help him, he was friendly and finished the installation promptly. I couldn’t have asked for a better service from start to finish.”

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Posted 2 years ago

“When the installation was completed. The installer didn’t tidy the surrounding area and the finished job inside the electrical meter was very untidy”

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Posted 2 years ago

“My experience was good. Jamie the electrician, fully understood what I as the customer wanted, and had paid out for. Jamie kept asking us at various stages as to whether we were happy as he went along and everything went smoothly. He did a very good job of the installation.”

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Posted 2 years ago

“The installer was wonderful - polite - friendly and good in communication. Sadly for the main HQ you spend many hours on the phone chasing and they take your payment up front and do not follow responding to emails within 48 hours as per their notification.”

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Posted 2 years ago

“The worst after sales service ever. My Character stopped working 12 days ago. I phoned the helpline who made me go out in the rain to check that the circuit breaker is switched on and the lights on the charger is on. I told the person that there is no power on the charger and to send an engineer to please fix it. Cut a long story short. after 7 calls later and talking to a different person every time to give my details and go through the same test again. I eventually got through to Robert who asked me to take a video and send it to him. A new person emailed me and asked to show test the breaker again. When I replied to his email adding a video to prove that that the charger does not get any power the email referred me to the help app and start the whole process again for the 8th time. I think of asking Pod Point to remove the charger and install an opposition product.”

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Posted 2 years ago

“Friendly installer, very thorough and ensured everywhere was tidy.”

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Posted 2 years ago

“Easy to order, nice compact unit. Fitter Frank was excellent.”

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Posted 2 years ago

“Nik the installer was punctual and completed the job quickly and efficiently. He explained what he was going to do and how long it would take and answered all the questions I had. He left everything clean and tidy. Extremely happy with the installation. Have completed my first full charge and all seems to work as expected.”

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Posted 2 years ago

“Very lucky to get a cancellation. Installation survey not fantastically easy and was not comfortable with doing a diy survey. However, all went well.”

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Posted 2 years ago

“Survey was quick followed the next day by very competent installation.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews