Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

Visit Website

Write Your review

Tell us how Pod made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good reliable and friendly EDF team. Very efficient and clean working.”

Helpful Report

Posted 3 years ago

“Aaron was a very professional installer and carefully explained everything. The installation was neatly done and the site was left tidy.”

Helpful Report

Posted 3 years ago

“Very good installation and explanation”

Helpful Report

Posted 3 years ago

“All went very smoothly - many thanks”

Helpful Report

Posted 3 years ago

“On time very friendly and explained everything he needed too.”

Helpful Report

Posted 3 years ago

“Very workers was very clever he did all job very nicely thanks”

Helpful Report

Posted 3 years ago

“Really good service. Communication was really good throughout and the installer was first class.”

Helpful Report

Posted 3 years ago

“Good communication and quick to respond.”

Helpful Report

Posted 3 years ago

“Very good service, all installed as described and done a very tidy job. Happy customer”

Helpful Report

Posted 3 years ago

“The engineer was excellent and efficient. He demonstrated competence and gave confidence that the installation and commissioning experience would be good. Pre-installation seemed quite challenging, after completion of the pre-installation questionnaire.”

Helpful Report

Posted 3 years ago

“I cannot complete as there isn't any facility for negative stars”

Helpful Report

Posted 3 years ago

“The process from Order to Installation was very smooth. The engineer was fantastic and friendly, he explained every step and why it was been done. He is a credit to your company.”

Helpful Report

Posted 3 years ago

“The actual fitting was perfect and Saf, your fitter was delightful and did a great job”

Helpful Report

Posted 3 years ago

“On the whole it's been a good experience but i've found it very frustrating you don't feature your phone number on emails to clients. I needed to speak to someone over questions re what i should order and when i finally made my order and added the surge protection device the online payment failed so i needed to call to make a manual payment but no phone number was given! The system then took payment twice for the surge device so i needed to call again (and I still haven't had the refund through). But the frustrating part is that your phone number doesn't appear on any of the confirmation emails sent through - even when i've paid and ordered something so am an active customer and even when you're asking me to call to make a payment! - so as soon as there's a problem/question or you want me to pay you i then have to search out the phone number myself which just makes the whole process even more frustrating for the consumer. Your installer Jack saved the day! He was friendly, professional, neat, knowledgable. A great ambassador for your brand and turned my experience around.”

Helpful Report

Posted 3 years ago

“Installer Eddy came on time (in fact early). He was very smart and pleasant. He was very organised and very tidy. All installed with no fuss and very efficiently.”

Helpful Report

Posted 3 years ago

“The initial online application left me slightly worried in that it seemed rather demanding.After that the response from Pod Point was very good and I found myself feeling more confident. I requested a fitting within 10 days and was given an appointment 7 days later. The technician Rowan who came out was very polite and agreeable. He explained everything that he was doing and got on with the installation. He had sent a message in advance saying he was 30 minutes away and then afterwards he said to call him if i did not understand anything. Indeed i sent him a question when I was trying to do the set-up and he solved my problem. Overall a very satisfactory and professional job.”

Helpful Report

Posted 3 years ago

“Very impressed by service and my installer Franc He kept me up to date with the whole process and was very professional and friendly the whole time. He made the process painless and helped me understand my new POD POINT charger”

Helpful Report

Posted 3 years ago

“The engineer was extremely professional and communicated his activities transparently. Would highly recommend Podpoint sales team and their field engineering team highly, it is a sizeable investment but the team we dealt with were extremely professional.”

Helpful Report

Posted 3 years ago

“Engineer Liam was excellent - friendly, efficient and professional.”

Helpful Report

Posted 3 years ago

“Superb service from PodPoint overall and our fitter, James, in particular. We have had dealings with two other EV charge point providers and PodPoint knocked spots off of both of them.”

Helpful Report

Posted 3 years ago

Pod is rated 4.6 based on 36,144 reviews