Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The PodPoint engineer attended as arranged and was polite and efficient. Charging station working as expected. It was installed as part of a BMW offer. Trying to resolve the BMW side of things was a nightmare but PodPoint were extremely helpful in communicating with them to ensure things did eventually get sorted out.”

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Posted 2 years ago

“Clear & easy to follow process”

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Posted 2 years ago

“easy to order, fast installation date, arrived as scheduled, quick installation by helpful fitter”

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Posted 2 years ago

“Friendly and helpful engineer who explained the whole process and all available options.”

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Posted 2 years ago

“After a mix up with the dates and a non arrival last Friday, Craig turned up today after a rearranged date. (Pod Points fault). Craig was very polite, very tidy work and explained the system well. Craig made up for Pod Points failures.”

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Posted 2 years ago

“Adam was very friendly, turned up on time and installation was done very tidy with minimal disruptions. Explained things clearly.”

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Posted 2 years ago

“Installer turned up and I showed him where I wanted it and left him to it. He warned electric would go off for 15 mins. And in about 2 hrs all done, no fuss or bother, he demonstrated the charging unit showed me instructions and where to get help. It all went very smoothly.”

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Posted 2 years ago

“Ordering was quick and easy and everything was explained well. Installer was excellent, neat and tidy work and explained the Pod Point and ensure our App was working correctly.”

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Posted 2 years ago

“The engineer came on time and fitted the Pod quickly.”

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Posted 2 years ago

“Jamie was very good and explained clearly how to use the charger”

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Posted 2 years ago

“Excellent service from ordering on line to complete installation. Ordered online, very detailed questionnaire but easy to follow and understand. Quick telephone call from Pod Point to make sure all is what I required. Jim the electrician contacted me 3 days early than planned to see if it can be fitted sooner, yes. He came round, very friendly, went through where wanted it. Kept area tidy and very professional. Explained everything once fitted.”

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Posted 2 years ago

“The engineer turned up on time and did a good job.”

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Posted 2 years ago

“Straightforward installation, electrician helpful and knowledgeable.”

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Posted 2 years ago

“Massive water leak, installer drilled through a radiator pipe. Nice guy, but I believe too rushed by PodPoint to do many jobs in one day. Not enough time to take care and go slowly. Scratched floor, marked walls… overall not great.”

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Posted 2 years ago

“Arrived on time, quick installation and demo, A+”

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Posted 2 years ago

“Luke came at the allocated time, was friendly and explained how things would work. All fitted neatly. An hour and a half later I was on my way to work”

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Posted 2 years ago

“Awful. Bought the car 5/5/23, pod point installed 18/8/23 and it’s the wrong one !!!!! Still waiting to hear from Bob or Dominic about when the correct, ordered charger can be installed.”

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Posted 2 years ago

“Received an electric vechile with nhs salary sacrifice scheme. Have the car 5 weeks now and still no pod point. They had sent an email stating that they need clarification that I own the house and from then will not answer the call. The local installation team just hang up and costumer services will not answer. The driveway usually holds my mothers campervan so is more than adequate. It would be good to hear from them to see what else they need however because they have already been paid they don’t care. The call logs are extensive and still no reply. Have screen shots here with number and length of calls which are ridiculous. I’m a nurse and have been wasting an hour each day during lunch breaks in an attempt to get talking to someone.”

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Posted 2 years ago

“The installation went to plan.”

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Posted 2 years ago

“Jacob the installer was excellent. Extremely friendly and hardworking. I was thoroughly impressed by him and the work he did. Definitely recommend him and the whole service.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews