Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next-day installation after I placed the order and completed the site survey due to a cancellation which was all completed within just under 3 hours.”

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Posted 2 years ago

“Excellent service quick and informative”

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Posted 2 years ago

“The installation went exceptionally smoothly with everything was explained by the installer Sadly the initial experience wasn't up to the same standard and needed numerous numerous phone calls to sort out.”

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Posted 2 years ago

“Great friendly service....with good advice. Thoroughly recommend this installer!”

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Posted 2 years ago

“Firstly the engineer turned up with the wrong charger not tethered as requested, secondly spent too much time moaning about how much time he was given to install it. For the cost I have paid for the supply and installation of this product, I would expect a slicker more professional approach. I am an Operations Director and would not be happy for any of my sub-contractors to conduct them selfs as a representative of Pod Point. Suggest they are given better customer engagement training and be better briefed on how to deal with the customer.”

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Posted 2 years ago

“Installation took place on the arranged date. Installation completed within 2 hours. All working perfectly. Conner the installer very efficient”

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Posted 2 years ago

“Quick, Easy and Painless. Team came across fairly quickly and sorted out the installation process. Pleasant experience overall, would definitely recommend.”

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Posted 2 years ago

“Very efficient. Installer very knowledgeable, answered all our questions. Thank you”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“Quick service. The engineer was very helpful and friendly.”

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Posted 2 years ago

“Craig installed our Pod Point charger very neatly and in a short time. From placing an order and submitting the requested details before the installation, everything went very smoothly.”

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Posted 2 years ago

“Joel was very was excellent.”

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Posted 2 years ago

“I ordered on Sunday and was fitted on Tuesday. Very easy to order.”

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Posted 2 years ago

“Very efficient and great communication from Jonny, text to say he was coming which was good. The communication with the staff over the phone was 10/10 also.”

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Posted 2 years ago

“Had to wait slightly longer than I would have liked from order to install but process smooth”

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Posted 2 years ago

“Purchased last friday, installed Tuesday! Speedy installation. Polite and tidy. Very impressed. It wasnt a complicated job (no internal work or digging driveway but still very happy). Need time to work out the details on using and setting up. However, seems simple so far!”

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Posted 2 years ago

“First install failed due to EDF installer unable to work due to lamppost proximity. Alternative installer arranged for next day - he was very helpful and efficient however after the install was complete, it transpired that he has crushed my broadband cable during the install and I have since lost internet to the property and needed to run a new cable in place of the damaged one”

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Posted 2 years ago

“The engineer was brilliant. Friendly, knowledgeable and helpful.”

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Posted 2 years ago

“Very good installation”

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Posted 2 years ago

“Engineer arrived on time and was very polite and efficient. Really pleased.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews