Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 36,119 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 36,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 4th September 2024

Anonymous

Pod Point Limited 5 star review on 24th August 2024

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm awaiting the engineer to return to fit a backing plate inside my fuse board - he ran out of time - please advise when this can be done.”

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Posted 4 years ago

“Pod point themselves I feel are money grabbers as they told me I needed an extra person and ladder which was going to cost an extra £165 but on the day the guy showed up (who was excellent) and said you don’t need a ladder this is easily done without.”

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Posted 4 years ago

“The physical installation went well. Though the installer was worried about the clicking noises the box made when starting a charge. Now I worry about it - and I don't know why. Communication from Pod-Point wasn't great. There were long periods of silence where we didn't know e.g. if we'd filled the forms in correctly. Since they take your money up front, I'd expected a phone call now and then to unblock things. They did their best to accommodate our need for a mid morning install, so appreciate that. And everyone was very friendly on the phone when I eventually heard from them. Now struggling to get the Pod-Point app to accept the Pod-Point charger serial number, so that I can use the app. Not working.”

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Posted 4 years ago

“Seemed little knowledge from pod point themselves regards requirements of electrical needs in the shed. Installer on the day was exceptional, thorough, quick and efficient.”

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Posted 4 years ago

“Our initial application had to be redone by phone and email, due to pod-points temperamental website. A subcontractor to pod-point confirmed an installation date and time, but no one turned up and if it wasn’t for us contacting Power EV multiple times, there would have been no notification that the engineer would be there that day. A revised date and time was agreed and installation completed. Connecting the pod-point to the internet wasn’t possible, following pod-points instructions, but somehow pod-point support was able to do this remotely!!! I’m now able to charge my car and monitor the cost.”

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Posted 4 years ago

“The charging unit was supposed to have included a locking key. It still hasn't been delivered even though the installer promised to request delivery and I've also chased up. Not great”

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Posted 4 years ago

“After a poor start with ordering, once I managed to make contact, everything went smoothly. The installation engineer excellent”

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Posted 4 years ago

“I was disappointed by the booking experience. The initial email had said that I would hear within 10 working days about an appointment to install. Several days after 10 days had elapsed, I contacted Pod Point and was told that the installation had wrongly been rated as difficult for Covid. It appeared that only by my contacting Pod Point was any action taken. we It would have been helpful to have more of a steer about the type of route to choose (e.g. to suggest routing as soon as possible to the exterior of the building) because as customers we have little idea of the practicalities, and we may mistakenly choose what seems to us to be a sensible route. This wastes everyone's time, in terms of sending emails, photos and scoping visits. The installer who came (David) did a very good job. He was punctual, polite and informative.”

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Posted 4 years ago

“Slightly system driven with limited “personal touch” Efficient ordering and installation scheduling. Installation very polite and helpful but finish quality a bit below par”

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Posted 4 years ago

“Initially all went well, with the online application a little complex due to the need to upload photos, but easy enough. However, on the appointed day for installation, despite giving fa full description of the lay-out in the application, the installer hadn't been given adequate amount of wiring, so it was postponed. This was then complicated by the Covid epidemic, so the process eventually took 5 months. My need was not pressing, so it did not inconvenience me, but if it was required to use the vehicle that would have been catastrophic. The delayed installation went well. However, the paper information given for its use following installation bore no relation to what was there, and I could only proceed after being guided by the helpline, the number for which was in small print at the end of the complex technical information pamphlet, not the user friendly colour booklet. All was well in the end, but if I was short of time or patience, the process could have been problematic. As it happened, my requirement for the equipm”

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Posted 4 years ago

“First engineer who came to site had not seen the photos I sent so he could not complete commissioning. he was not informative nor friendly. Eddy who came to complete the work had not seen the photos either. Emma was very friendly and helpful in the beginning of the process.”

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Posted 4 years ago

“Disappointing to wait four weeks for an appointment. On the day the installation went well.”

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Posted 4 years ago

“Installation was very good. Found some of the questions on the form confusing”

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Posted 4 years ago

“Looked like the process was going to be pretty painless from the website but... Pod point process is pretty complicated, if you don't have the best digital skills or patience then maybe try elsewhere. I feel like they need to find a way to collect all the OLEV grant info in a user-friendly way and then just send you the forms to sign after in a single echo sign. Instead you have to do x, y and z tasks and if you do it wrong they go back and forth. I found it a bit of a faff. I also found their communication to be lacking, I sent emails and had no replies, was promised callbacks that were never received on a few occasions. On some POD point emails it literally says "reply directly to this email to avoid delays", so I did, but nothing. I messaged them via Faebook messenger and then they started paying attention and several operators said "because you've been on social media I will escalate your case", which I found a bit distateful. Only when I said I wanted my money back, and 3 or 4 rounds of telephone ping pong was I finally given an installation date. I understand they may be busy but all I wanted was a date, even if it was weeks into the future. Only after pressure and persistence did I get a date. My boss ordered one on the same day and he is still waiting over 4 weeks later. The actual installer was very good, fast and tidy work, explained how it all worked and showed me what to do etc. Got a text an hour before he arrived and he was in and out in the slot promised, so that side of things was spot on. All in all I think they could do with streamlining the data collection and entry process and just work on getting install dates confirmed with people sooner rather than later. Customer service and communication could be better, but installers clearly know what they are doing.”

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Posted 4 years ago

“Lack of a survey by pod point meant that the installation took 2 visits and I was charged an additional £140 which was totally unfair. The engineer was excellent.”

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Posted 4 years ago

“We got there in the end, mostly because I'm like a dog with a bone. PodPoint is trying to be digital and avoid involving their people in the process however their digital experience is, in my opinion, pretty terrible. So I ended up fighting with their phone system until I got through to a person and could get things sorted. The good news is that the people are all really nice and they've done a good job on the installation. Fingers crossed when my car arrives everything works!”

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Posted 4 years ago

“The installation was excellent. The fitter was polite and knowledgable. He answered all our questions. He was fully aware of necessary precautions with regard to social distancing and complied fully with them through out the installation. We would give him 10/10 What a pity your office is not run to the same high standards. We received an email stating that fitting would be on the Tuesday. We then received an email stating that it would be Monday. We then received an email saying to ignore the previous email and that fitting would definitely be on Tuesday. The fitter arrived on Monday!”

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Posted 4 years ago

“Jamie, the installer was great. Very neat internal routing of cable. Only small gripe, and it’s not Jamie’s fault, is the way that the tethered plug has to sit quite far out from its ‘holster’ and as a result we have a reasonable amount of excess cable dangling down. Could be neater I think...”

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Posted 4 years ago

“The engineer never swept up after himself and left a mess. Did a good job otherwise but do electricians think they're above sweeping and cleaning up after themselves? I had to survey the job myself taking measurements which was a lot of faffing around but let's blame covid 19 for it...easy Everything else was good and very happy with the end product.”

Helpful Report

Posted 4 years ago

“Very happy with the installation once it happened but from placing the original order the first installation date was 8 weeks later and I had to chase them on several occasions to even get that. Whole thing was then delayed by Covid-19 which was understandable and they got back in touch when the situation eased and the engineer who attended was excellent. On time, clean, no issues.”

Helpful Report

Posted 4 years ago

Pod Point Limited is rated 4.6 based on 36,119 reviews