Looked like the process was going to be pretty painless from the website but... Pod point process is pretty complicated, if you don't have the best digital skills or patience then maybe try elsewhere. I feel like they need to find a way to collect all the OLEV grant info in a user-friendly way and then just send you the forms to sign after in a single echo sign. Instead you have to do x, y and z tasks and if you do it wrong they go back and forth. I found it a bit of a faff. I also found their communication to be lacking, I sent emails and had no replies, was promised callbacks that were never received on a few occasions. On some POD point emails it literally says "reply directly to this email to avoid delays", so I did, but nothing. I messaged them via Faebook messenger and then they started paying attention and several operators said "because you've been on social media I will escalate your case", which I found a bit distateful. Only when I said I wanted my money back, and 3 or 4 rounds of telephone ping pong was I finally given an installation date. I understand they may be busy but all I wanted was a date, even if it was weeks into the future. Only after pressure and persistence did I get a date. My boss ordered one on the same day and he is still waiting over 4 weeks later. The actual installer was very good, fast and tidy work, explained how it all worked and showed me what to do etc. Got a text an hour before he arrived and he was in and out in the slot promised, so that side of things was spot on. All in all I think they could do with streamlining the data collection and entry process and just work on getting install dates confirmed with people sooner rather than later. Customer service and communication could be better, but installers clearly know what they are doing.