David Saunders
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
The companies business terms are that you have to pay 100% up front, which always rings a warning bell for me as it leaves you the purchaser completely at the mercy of the service provider! pPor initial response in trying to get an initial appointment. They failed to keep repeated promises to ’call back’ before eventually giving me an appointment 2 weeks in the future. Instalment day arrived and could only be 99% completed because the engineer did not have the necessary equipment to finish it off. Promised that he would return in the next couple of working days. I then got another email giving me another appoint 2 weeks in the future. This appointment took place yesterday and I finally have an operational power supply for my new Kia e Niro. It is clear from talking to their very pleasant staff, that they don’t really have the necessary staffing to service their contract with Kia and their engineers are rushing around the country trying to meet demand. I would definitely choose a different supplier if I ever have to go through this again.
Helpful Report
Posted 6 months ago
Pod Point Limited is rated 4.72 based on 10,407 reviews

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