1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"The pod point doesn't work, I have reported this twice but no arrangements are in place to fix it.
The pod point was not fitted when you said it would be because there was no sickness cover for the engineer who was supposed to fit it.
The engineer was late and fitting took much longer than you said it would. The engineer had not been told what kind of charger to fit and had to ask me. The engineer had not been told he had to fit a lock to the unit and I had to provide proof of ordering which put me to trouble and inconvenience whilst I was at work.
Further the fitting process took a “wrong first time” approach.
You have had to refund c £1,200 to me for services I bought but which you were unable to provide. This is because it was not clear from your website that fitting a 22kwh charger required 3 phase electricity nor that I would have to source and appoint my own electrician to lay cable through the house, a service I thought I had arranged through you.
As a result of theses delays I have had to spend a lot of time charging at public chargers at cost to me. I am a high mileage driver and have to charge every day."