Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

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4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good experience and helpful advice. A pre site survey would have helped with advice on equipotential bonding”

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Posted 3 years ago

“Excellent service from start to finish. The engineer was first-class and couldn't have been more helpful and courteous”

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Posted 3 years ago

“Amazing service, Francis was very professional, helpful and accurate. Very pleased.”

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Posted 3 years ago

“I found it very hard to do the survey for the installation, i can't believe the company is still hiding behind Covid restrictions, unfortunately, Covid is here to stay and we have to get back to normal as a country.”

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Posted 3 years ago

“I ordered the podpoint home charger on the Monday and that same afternoon I had a call for installation the next day! On the day Gareth came to fit it and was done within 1.5 hours. He explained everything to me, was polite, professional and friendly. Can’t fault a thing! Such a smooth experience and the charger is so easy to use.”

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Posted 3 years ago

“Very good booking service , had to phone to get the podpoint working , as delay in registration”

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Posted 3 years ago

“the installer was excellent and very helpful/ friendly”

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Posted 3 years ago

“Short, simple and very cleanly installed. Technician did a cracking job :) Podpoint charger works just as expected and is nice and smart so I can control it from my phone”

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Posted 3 years ago

“Excellent service, good company to deal with, the engineer was on time, explained the full fitting process,”

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Posted 3 years ago

“Steven was on-time, professional, diligent and explained everything to us.”

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Posted 3 years ago

“The whole process was really slick. Paid for it and the next day it was installed. Jack, The installer turned up on time, really helpful when asked questions about the installation and how it worked. He was tidy and the installation quality was excellent. After purchase a quick call from the scheduler arranged an installation date and time slot then an eta was confirmed by the installer soon after. From the ordering to installation the process was completely hassle free. Would definitely recommend.”

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Posted 3 years ago

“The installation on the day was very quick and easy and the engineer was friendly and polite, the actual Pod Point works well. We had to do some groundworks ourselves before the installation which can make things a little awkward, we paid for an extra 5m cable upfront which was quite expensive and I would prefer to pay by the meter on the day, the cable was sent through before the installation day and we pulled the cable through and laid it from point to point, I was told that if the installation took less than 3 hours we may be refunded some of the cost of the extra cable, the installation took around 2 hours but haven’t received anything yet. Over all though it is a good service and product.”

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Posted 3 years ago

“Installation was scheduled from 11:00 - 16:00hrs although The installer turn up at the property at 8:30 am. Installation was planned and done well . Installer was kind enough to explained the instructions on the usage and Wi-Fi.”

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Posted 3 years ago

“The contact that I've had with all podpoint employees cannot be faulted. Polite, courteous and knowledgeable. I was surprised how quick it was from the time of booking to installation.”

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Posted 3 years ago

“Like was polite helpful and did a great job. Explained my options and did an excellent tidy job. A credit to you.”

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Posted 3 years ago

“Our installer, Tony was first class. Precise, careful, neat with a real attention to detail. Very well done. We are very happy.”

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Posted 3 years ago

“Service was quick and the engineer was friendly and polite. The area was left clean. Operation was explained clearly before leaving.”

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Posted 3 years ago

“Fantastic service. Quick appointment, professional and very neat installation. The fitter was neat, courteous and very knowledgeable. Note that the dodgy brick filling seen in the photograph was from cavity wall installation, NOT the Podpoint installer. The Podpoint installer ran the cable straight into the back. A really neat job.”

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Posted 3 years ago

“The Pod Point was installed on Friday 18th August and so far hasn't worked even though i paid in full upfront. The emergency support does not get answered over the weekend or outside of business hours and I have also called and eventually spoken a number of times and not received any answers or real support. Only been told they are running remote diagnostics and will call me back. I have not received any calls and now wonder if I should demand a refund or get EDF to chase as they recommended PodPoint.”

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Posted 3 years ago

“engineer arrived on schedule, very quick install”

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Posted 3 years ago

Pod is rated 4.6 based on 36,144 reviews