Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quickly and neatly installed”

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Posted 2 years ago

“Very professionally dealt with from start to finish. Well done Pod Point.”

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Posted 2 years ago

“Like was helpful and l am very pleased with the installation.”

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Posted 2 years ago

“Installation went fine and happy with everything. Thanks, Podpoint”

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Posted 2 years ago

“Tried to call to ascertain whether broadband was essential or desirable for the install. 14th in the queue. Tried again, big queue. Therefore cancelled online via the email I had. It said it was cancelled. Therefore did not go the house the following day. Podpoint was then installed without my knowledge. I did not get to specify where it went. Listed building, conservation area, multiple caveats on what goes where and the “street scene” etc. It now has a podpoint facing the road rather than hidden at the side. Why did the online thing say it was cancelled. Why would you not ask the homeowner exactly where they want it? Sent pics of the area and where power supply was but wanted to direct so it wasn’t facing the road.”

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Posted 2 years ago

“Great installation process, engineer turn up on time, was clear about what they were doing, the work was clean and tidy with minimal disruption”

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Posted 2 years ago

“Installed with minimum fuss arrived on time fitted unit neatly and cleaned up after. Explained everything to me, nice guy”

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Posted 2 years ago

“It took almost two months from ordering, but we got there in the end.”

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Posted 2 years ago

“efficient and polite. Good communication and arried at scheduled time”

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Posted 2 years ago

“The ordering process was straightforward with all the options available being explained. Because we were looped on our supply they need to confirm, via an application form completed by them on my behalf, with Northern Power Grid as to what had to be done before hand. National Power Grid responded saying no remedial works were needed so the installation could be booked. Jason arrived on time and installed the charging pod very neatly with the cable run being kept internal and going straight into the back of the pod on the outside wall. Set up the app and made sure all was running smoothly. A nice tidy installation.”

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Posted 2 years ago

“Helpful from order to installation. No trouble arranging a date and time that was convenient for me. The electrician who conducted the installation was super helpful. The electrician arrived early, explained everything clearly and then finished off by taking time to ensure that I understood how to use it. Very impressive.”

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Posted 2 years ago

“Very pleased with every step of getting a home charger for my car from podpoint. Cheaper total cost than others offering the same service.Thank you Podpoint. Oh and they gave me a five year warranty for free.”

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Posted 2 years ago

“Really good experience arranging the appointment and excellent professional service by the technical person that completed the instalation. Thanks.”

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Posted 2 years ago

“Craig our Installer was very good, and extremely patient. I was bombarding him with questions, and he dealt with all of them with a smile. We discussed the positioning of the Pod and he pointed out the best position for our needs.”

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Posted 2 years ago

“Our engineer Liam was very friendly and really helpful in explaining how to use the pod/app. He was really quick and the whole process was so smooth.”

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Posted 2 years ago

“When I ordered my Pod Point I expected a lead time of, at best, 2-3 weeks. I was therefore very pleasantly surprised to be offered an installation slot within 48 hrs. The online survey required pre-fitting was very straightforward and the installation technician messaged the day before the appointment. On arrival Ethan was polite and professional, with no aspect of the fit too much trouble. The work was completed within 3 hours and to a very high standard and I am delighted with the product.”

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Posted 2 years ago

“Tom was extremely friendly, efficient and courteous”

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Posted 2 years ago

“Prompt, efficient and very good work, well explained and all neatly finished.”

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Posted 2 years ago

“The actual installation was very smooth but the initial form filling was a bit of a nightmare to be honest!”

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Posted 2 years ago

“Very professional and efficient but over complicated pre-installation process requiring photos, etc and then I had to chase them to ensure they had received my details.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews