Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,144 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,144 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When the installation was completed. The installer didn’t tidy the surrounding area and the finished job inside the electrical meter was very untidy”

Helpful Report

Posted 2 years ago

“My experience was good. Jamie the electrician, fully understood what I as the customer wanted, and had paid out for. Jamie kept asking us at various stages as to whether we were happy as he went along and everything went smoothly. He did a very good job of the installation.”

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Posted 2 years ago

“The installer was wonderful - polite - friendly and good in communication. Sadly for the main HQ you spend many hours on the phone chasing and they take your payment up front and do not follow responding to emails within 48 hours as per their notification.”

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Posted 2 years ago

“The worst after sales service ever. My Character stopped working 12 days ago. I phoned the helpline who made me go out in the rain to check that the circuit breaker is switched on and the lights on the charger is on. I told the person that there is no power on the charger and to send an engineer to please fix it. Cut a long story short. after 7 calls later and talking to a different person every time to give my details and go through the same test again. I eventually got through to Robert who asked me to take a video and send it to him. A new person emailed me and asked to show test the breaker again. When I replied to his email adding a video to prove that that the charger does not get any power the email referred me to the help app and start the whole process again for the 8th time. I think of asking Pod Point to remove the charger and install an opposition product.”

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Posted 2 years ago

“Friendly installer, very thorough and ensured everywhere was tidy.”

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Posted 2 years ago

“Easy to order, nice compact unit. Fitter Frank was excellent.”

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Posted 2 years ago

“Nik the installer was punctual and completed the job quickly and efficiently. He explained what he was going to do and how long it would take and answered all the questions I had. He left everything clean and tidy. Extremely happy with the installation. Have completed my first full charge and all seems to work as expected.”

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Posted 2 years ago

“Very lucky to get a cancellation. Installation survey not fantastically easy and was not comfortable with doing a diy survey. However, all went well.”

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Posted 2 years ago

“Survey was quick followed the next day by very competent installation.”

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Posted 2 years ago

“The installation was very successful and went smoothly as planned. Prakash was a professional technician, knows what and how to do, give very useful suggestions and done a great installation. Thanks to Pod Point team for a friendly and quick appointment.”

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Posted 2 years ago

“product was installed yesterday, technician didn't test it on my car, it's defective, I complained yesterday and today no one resolved anything. Terrible after service! Terrible customer service for an extremely expensive product.”

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Posted 2 years ago

“Excellent service - professional, thorough and friendly. Outstanding.”

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Posted 2 years ago

“Excellent service, delivery and installation.”

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Posted 2 years ago

“Excellent communication and fitted without any problems .”

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Posted 2 years ago

“Completed paperwork and charger was fitted the following day due to a cancellation. Great communication with them and quick easy installation.”

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Posted 2 years ago

“Peter, the installer, was excellent. He reviewed the proposed installation route and advised us on alternatives that would create less visual disruption in our home. He took the time to explore the two options before settling for the one that suited us best. His work was very neat, efficient and we have the best praise for the job he did.”

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Posted 2 years ago

“Arrived on time, work completed in time frame, no mess. Good job, great engineer.”

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Posted 2 years ago

“Very efficient and helpful service.”

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Posted 2 years ago

“Amazing bloke very informative, extremely productive, a pleasure to have dealt with. A real talent to the company”

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Posted 2 years ago

“A very good service provided by an excellent employee! Installation was completed without any inconvenience by a very professional and polite and pleasant representative of the company”

Helpful Report

Posted 2 years ago

Pod is rated 4.6 based on 36,144 reviews