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Pod Point Limited Reviews

4.6 Rating 39,701 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

4.6

Based on 39,701 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 24th April 2024

Bradley Forrest

Pod Point Limited 5 star review on 21st April 2024

Pod Point Limited 5 star review on 21st April 2024

Pod Point Limited 5 star review on 10th April 2024

Pod Point Limited 5 star review on 25th March 2024

Pod Point Limited 5 star review on 15th March 2024

Pod Point Limited 5 star review on 14th March 2024

1328

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All pre-install processes went very well and quickly. The installer arrived and was very surly about how the wiring would be done. We had sent pictures of the route inside the garage and made it clear we wanted the wiring inside. He refused and said the entire wall of shelving would have to be cleared. (This was not pointed out in the pre-install photo process). This was impossible (shelving is fixed to wall). We suggested he could run the wire along the top where it was clear, he refused saying he would have to lean a ladder about 18 inches to get that high. He insisted the cabling be done on the outside of the house (unsightly). He left debris at every point (wire fragments, sawdust, brick dust, and nothing was cleared up. He asked if he could leave the cardboard box and packing in our recycling bin. I agreed. He then asked me to separate and bin it for him. All in all a most unfriendly and unhelpful experience. He forgot to leave me the POD ID until I reminded him. He gave us a booklet and talked us through nothing else.”

Posted 1 year ago

“The installation preparatory process after payment is longwinded and complex. A great deal of detail and photos /videos are required to be uploaded onto an online form that does not allow the user to save in draft form part way through . This needs changing ! Was finally allowed to email my detail through a series of emails instead . I felt uncomfortable being asked to make decisions as to where to best mount position for the pod unit should be without really understanding technical considerations . A site visit was then requisitioned , which reported I would need to spend +£1000 to have the unit installed where I had envisioned . Beware . The Engineer and I came up with an alternative location for the Pod unit , one which was covered in costs already paid . (Would have saved time and money if someone at Pod had reviewed the many photos/video sent of the outside of my home/electric box location and suggested this final instal location. ) Needed to wait another week to get the engineer back to do the installation . The engineer was friendly and efficient but left without fully testing the unit on my car , as this required a 10m cable . Didn't realise that the cable had been delivered to my neighbours home whilst I was away on holidays .. there should be an email from pod when the cables are despatched so they can be tracked (I assumed the engineer would bring with him at installation). I have since had so many issues with my home Pod Point . Initially not charging above 1kw/hr (should be 6kw) and/or portable cable not unlocking from car . Really stressful . Now takes a few attempts to get the car to recognise the cable when plugged in to car but now, once charged , the cable does not unlock from the pod wall unit . So many phone calls to the helpline , but hampered by limited hours the help team operate (ie:largely business hours only??? ). After many system reboots and hard resets by pod , finally getting an engineer back out to find out what the real issue is . Helpline team have always been very helpful , just taking far tooo much time and effort to resolve my issues . Shouldn’t be this hard .”

Posted 1 year ago

“Customer service ends at the moment of payment. We sent many emails since the complicated form to fill in sent an error message every time we finished; it happened several times. From the first time we sent an email, no reply whatsoever to that email, nor to the others that we sent. When they came to install it, they said they couldn’t install it because we had two brands in the electricity fuse box , and also that we need it to ask an electrician to install a sole socket for the car charger. What? Wasn’t that included in the installation?? At the end, we ended up paying a lot more than any other car charger company…. Totally unhappy!”

Posted 1 year ago

“Nothing was explained - only an email asking me to do my own survey - take pics etc. These were not reviewed as if they were you would have seen my main service cable into the property is old & shared with a neighbour The engineer only picked up on this after installing all and trying to connect to electric unit. We have both raised the issue with the podpoint team & had no response . The equivalent of a plug socket charger is not what i signed up for, is not fit for purpose and if it doesnt get resolved i will need to cancel my order for an electric vehicle.”

Posted 1 year ago

“The guy was very nice. The response was very quick and all done very well. My disappointment is that even asking at the point of order and asking the installer too. The ivy I have grown over the last 3 years has now been destroyed as the branches were all cut, for which there was no need. I am very upset with this. I would really like to know what Pod Point is going to do about it?”

Posted 1 year ago

“Survey procedure was very unsatisfactory”

Posted 1 year ago

“Cannot seem to get past the Survey Assessment, has been a very slow process all-round. Started back on the 11 June '22 and still awaiting their assessment as of today 17 Aug 22. No pro-active comms' from podPoint in any way. Up to 2weeks for replies to e-mail chases. Aggravated by repeated dropped or no-answer calls to Customer Services.”

Posted 1 year ago

“My Pod Point is still not linked to my Pod Point App so I am unable to schedule recharges or see how much it is costing me.”

Posted 1 year ago

“Paid for in the first weeks of December. Installed in August after lots of emails and phone calls. Installer drilled through the wrong wall!!! leaving a big hole on a wall we had got professionally refurbished 3 weeks previously. Looks awful. Second guy had a go at filling it. Still looks terrible, he didnt even try to flatten the filler so its all bumpy and set. Need decorator in to fix it.8 mths wait is too long.”

Posted 1 year ago

“Very difficult booking process. Had to send photos and videos at least 4 times. Nobody explained that the cable couldn't be passes through our PVC porch. Installer arrived without necessary circuit breaker and I had to drive 20 miles to buy one. Very poor at making good after the installation and I had to spend over and hour cleaning up afterwards. All in all, not very good.”

Posted 1 year ago

“Endless 'enabling works' required when 2 x independent electricians said there was no problem. When I expressed my frustration, miraculously all was okay to go ahead. 7kW charger installed yesterday and scheduled charge overnight failed after 40 mins. Tried again this morning. Further failures and power to carry only 2kW (slower than the mains charger i have). Phoned the helpline today and they changed some settings remotely. Still no better. Should have stuck with a mains charger! Frustrating.”

Posted 1 year ago

“Dealing with Podpoint has been a nightmare they are so disorganized, they lost e-mails, they sent e-mails to me at the wrong address. Scheduling my installation was delayed by months because they could not get their act together!!! They are non technical and are just order takers. They sub out the instalation to a third party, which is where the experience changed. The instalation engineer was prompt, efficient and very profesional.”

Posted 1 year ago

“Installation was ok, eventually. But it's very unreliable, often refuses to charge the car, needs resetting frequently and often remotely by Podpoint when I can't sort it.”

Posted 1 year ago

“Dreadful difficulty getting the installation ordered. Poor communication and systems and emails often lost in your system. Hard to speak to you on the phone. Wrong advice given about electrical set up, which would have cost us a great deal if our electrician had not pointed out a much cheaper way of proceeding”

Posted 1 year ago

“Not a good experience. The engineer didn't arrive for the first appointment as I work away from home I had travelled especially for the installation. Rearranged another visit and installation was then fine. However, the charger developed a fault before it has been used and now awaiting a rectification which has been scheduled for 3 weeks after the fault is notified. Let's hope it is sorted out next week”

Posted 1 year ago

“My overall experience was awful. The chap that came to actually fit the unit was fantastic. The chap who looked after our case before the actual install, a chap called Jesus, was absolutely terrible. Total lack of communication, total disregard for customer experience, we lost out on the government grant due to him not passing the information in to us is unacceptable.”

Posted 1 year ago

“Date for installation scheduled some weeks in advance and on the date due for the installation no engineer arrived. When I contacted Pod point why did not engineer attend was advised the allocated engineer had left the organisation. Why did no one check that engineers schedule to rearrange or contact the customer no proactive approach. Requested a manager to call me was advised he would call next day still waiting for this call some 3 days after this should happen. Not a good initial experience. I would give it only one star but the person I spoke to managed to pull it out the bag and get an engineer to install my charging POD the next day the same day my electric car arrived so it least I had means of charging the car within a few hours of it arriving.”

Posted 1 year ago

“i don't understand why i had to complete my own survey, i had to send pictures try to do a video and then a small drawing”

Posted 1 year ago

“The subcontractors for groundworks and install were great. Communication with customer service was very slow, easily taking 2-4 days to be replied to and many calls were needed with long waits in queues. A site survey for us would have saved 3-4 weeks out of the process but one was not offered.”

Posted 1 year ago

“Arranging the logistical side the set-up was good as could be expected. If like me you count project management as a skill I possess then being on everyone's case is normal. But for anyone else, I can only imagine it's bewildering. On the day of installation, the tech support was not great and many assumptions were made by the installer. The instruction manual is confusing verging on not fit for purpose, as was the whole handover experience. The App itself is buggy and frustrating to use. But we got there, in the end. But it was not an optimal experience.”

Posted 1 year ago

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Pod Point Limited is rated 4.6 based on 39,701 reviews