All pre-install processes went very well and quickly. The installer arrived and was very surly about how the wiring would be done. We had sent pictures of the route inside the garage and made it clear we wanted the wiring inside. He refused and said the entire wall of shelving would have to be cleared. (This was not pointed out in the pre-install photo process). This was impossible (shelving is fixed to wall). We suggested he could run the wire along the top where it was clear, he refused saying he would have to lean a ladder about 18 inches to get that high. He insisted the cabling be done on the outside of the house (unsightly). He left debris at every point (wire fragments, sawdust, brick dust, and nothing was cleared up. He asked if he could leave the cardboard box and packing in our recycling bin. I agreed. He then asked me to separate and bin it for him. All in all a most unfriendly and unhelpful experience. He forgot to leave me the POD ID until I reminded him. He gave us a booklet and talked us through nothing else.