Date for installation scheduled some weeks in advance and on the date due for the installation no engineer arrived. When I contacted Pod point why did not engineer attend was advised the allocated engineer had left the organisation. Why did no one check that engineers schedule to rearrange or contact the customer no proactive approach. Requested a manager to call me was advised he would call next day still waiting for this call some 3 days after this should happen. Not a good initial experience. I would give it only one star but the person I spoke to managed to pull it out the bag and get an engineer to install my charging POD the next day the same day my electric car arrived so it least I had means of charging the car within a few hours of it arriving.