Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On time and cleaned up afterwards. Looks good.”

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Posted 2 years ago

“Great service from start to finish would highly recommend!”

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Posted 2 years ago

“The engineer was extremely competent, quick and careful. No mess or hassle, and he even discovered a small leak in my lounge fire. He made the fire safe and my central heating engineer very soon repaired it. I cannot fault any stage of the fitting”

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Posted 2 years ago

“The electrician who fitted out Pod Point Charger was fantastic. The office for communication and organisation was very very poor Total lack of communication from the office and could not grasp our 3 seperate orders Very disappointed in the office”

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Posted 2 years ago

“Excellent friendly installer (Steve),neat installation, extremely tidy workman, looks good, all that's left is to get the car that can use it!”

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Posted 2 years ago

“Well organised appointment. Engineer from EDF (Mark) was really helpful and delivered an excellent installation.”

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Posted 2 years ago

“Jacob was professional smart and efficient. Super respectful of our home and explained everything he was doing every step of the way.”

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Posted 2 years ago

“Shame original date was missed but hey !”

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Posted 2 years ago

“POD point has been 1 of the easiest things I’ve had to sort out, very organised making it stress free. Nice guy came to fit the socket causing no issues , just fitted the socket, showed us how to use it then left with no mess or problems”

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Posted 2 years ago

“Booking process was straightforward, installation engineer was very good and informative”

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Posted 2 years ago

“Smooth and no trouble installation.”

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Posted 2 years ago

“Our charger was installed within 3 days of making the enquiry - the installation & explanation of how to use the charger was professional & smooth”

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Posted 2 years ago

“Sam was great, couldn't have asked for a better guy and did a great job of my installation.”

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Posted 2 years ago

“The first engineer, Nial was professional and installed the first SOLO 3 POD from the commercial side as my installer phoned sick but could not complete the job due to technical /parts difficulty. The second engineer Dennis was excellent and returned after contacting POD POINT customer service, who were very responsive and gave fantastic customer service. This new POD works perfectly and I am delighted with the quality and POD Point app to allow charging for my Tesla at home.”

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Posted 2 years ago

“Great services, kept in touch during order. Fitting very professionally done. One happy customer.”

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Posted 2 years ago

“Great experience, friendly, fast and effcicient”

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Posted 2 years ago

“The installation was problematic. A date was fixed for the instal and when the installer arrived he had not been fully briefed and was unable to undertake the work. After much communication Bob at head office kindly resceheduled for the following day. On that day the instal was completed smoothly although afterwards it took a lot of time to get the app to work and programme the podpoint. I was charged £77 for an extra metre of plastic trunking which was exorbitant. In fact the additional trunking was not used and so I have requested repayment of this sum.Overall the whole process was stressful and could have been much better organised.”

Helpful Report

Posted 2 years ago

“The process was acceptable overall. The explanation of what would happen could have been clearer, especially regarding installation options. The installation is a bit untidy with cables crossing other cables/pipes. This was not discussed with me before installing as I was expecting no additional cables on display going to the pod point charger.”

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Posted 2 years ago

“The engineer was brilliant, and although there were a few snags, he dealt with them all and did a very neat job.”

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Posted 2 years ago

“Installation went well, installer was great- however, the podpoint won’t charge at 7kw on a schedule charge on my Q4 E-tron. Been on some forums and apparently this is a well known issue to podpoint- and should possibly solved with a firmware update and upgraded printed circuit board, but clearly even though podpoint know the make and model of my vehicle they decided to just install it as is without letting me know that there might be problems. Now I either have to spend ages charging slow, let them try to sort the problem (who knows how long that will take) or exercise my right to cancel in the 30 day cooling off period and get a charger that will work!! Likely going for the latter. Morale of the story- don’t get a podpoint if you’ve got/are getting a Q4 E-tron”

Helpful Report

Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews