Plane Parking Reviews

4.4 Rating 14,818 Reviews

89 %

of reviewers recommend Plane Parking

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh
EH12 9DN

Plane Parking 5 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When we arrived car park was full .... albeit we were upgraded to the long stay but it was the annoyance that we had paid for a space and there wasn't one”

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Posted 6 years ago

“Hello, I feel I should provide you with feedback on my experience with terminal surface parking from 9th May to the 17th . I arrived in plenty of time to park my car in any of the terminal surface carparks as informed, however I spent 30 minutes driving around trying to find a space. I cannot see how I had paid for a space and failed to find one available. I in the end had to park on white chevron marked area. Is there any other way you can allocate a space and ensure it is available, as a customer you expect a service and \i feel let down on this occasion. Regards Joe Andrews”

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Posted 6 years ago

“Please make the shuttle pick up point signs clearer at the terminal.”

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Posted 6 years ago

“Arrived to park car and car pack was full,sent to another car park and went round 4times before getting space.”

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Posted 6 years ago

“Booked car park closed to us, sent to mid term car park which had a very long walk to terminal, should have been a bus ride, but got wet as it started to rain, Not what I paid for.”

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Posted 6 years ago

“Every time we use this parking something changes- pick up point at the airport, which car park you are in, exits, always have to speak to someone to be let out-this time they'd put up new fencing/layout within the "overspill" car park we were put in 2 weeks prior, and finding our way out into the "main" car park and on to the exit was a nightmare because nobody could be bothered putting up signage through this maze of new works....it may be cheap but you need your wits about you to get IN AND OUT !”

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Posted 6 years ago

“I use Plane Parking a lot. Usually it's very good, but as I was asked to rate a specific exerience I have to judge on that. On arrival the Plane Parking car park was closed, there was no notice with what we were to do as an alternative. The boy on the intercom said to go to long stay, which we did, but the faffing was quite stressful given we were already running a bit late for our flight. Of course when we left the long stay the barrier wouldn't open because we weren't booked in and again the fella on the intercom was helpful, took our booking reference and let us out, but it was a faff. We had to wait a terribly long time for the bus back to the car park too, roughly 20 minutes, which seems excessive. Imagine if we'd had to wait that long to get from the car park to the airport, we'd have been later still. As I say, usually Plane Parking is excellent, but on this occasion we were let down.”

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Posted 7 years ago

“Bus did not turn up for about 25mins on our return When I submitted my previously paid for ticket, the machine would not let me through barrier and asked for payment of £80. I had to contact your offices to exit car park”

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Posted 7 years ago

“Instructions to parking unclear.I followed signage "plane parking as per booking e mail and ended up on opposite side of airway at K2 slot.after lengthy queries and £4parking fee was directed to the multi storey which has no signage with "plane parking"nor did the barrier auto lift or recognise my car. Therefore forced to take a ticket which on return showed £225 fortunately the multi info employees understood my problem and lifted the barrier. Strongly recommend you revisit the instructions and clarify .finally I arrived 5mins beyond boarding and required to pay for a later flight with a different airline £118 plus a wait of 8 hours.”

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Posted 7 years ago

“When I went to the barrier, I was asked to pay £65, when the statement says, book on line, and basically go to the barrier and drive away It was sorted after calling the help line, but kind of annoying”

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Posted 7 years ago

“Flight delayed went to get out of carpark and discovered i had lost ticket, so i pressed call assist and he looked up my car reg no. He then told me i was 24hrs late and said i had to pay another twenty pounds. I did explain i had my disabled daughter with me in the car and she was very tired this was at 2.30 in the morning. I did make a mistake on my online booking but he was very curt in his manner even if he had said to pay an extra ten pounds i think that would have been fair.I do not intend to use your service again due to your poor customer service,”

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Posted 7 years ago

“I booked and paid twice by mistake. On checking my account and found this error, i emailed them. 10 days now and still waiting for a reply.”

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Posted 7 years ago

“A long walk from PP to the long term bus. It might as well be part of the LT car park. Had trouble finding our way out, poor signage. Certainly would not use them again”

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Posted 7 years ago

“I always use this car park when ever I am going on holiday. I put down that I required 7 days parking although on the way home our flight was delayed and it took us into the next day. Once leaving I got charged an extra £20 which I found to be very over priced as I had already paid £31.00. £51 to park in a car park is shocking and I will not use again.”

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Posted 7 years ago

“We drove around for at least 10 minutes looking for an empty space and failed to find one. We eventually parked on a gravel area not designated for parking. Apart from that we liked the proximity to the main airport and low cost.”

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Posted 7 years ago

“Having pre booked and paid for my weeks parking was very disappointed to find that my ticket had incurred £280 charge which meant I had to go back to the ticket kiosk to get it sorted out causing a hold up not only for me but the cars behind me. Not good news after a long flight!”

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Posted 7 years ago

“Quite a walk in the pouring rain to find a bus stop where buses actually stopped and were not just payment shelters. We waited in bus stop 5 before eventually noticed a small sign saying this is not a pick up bus stop, with the nearest being a good bit away. On our return although machine had recognised our car on entry showed an £80 payment outstanding which had been prepaid. We were obviously not alone in having problems as the car in front of us were took a while to get through the barrier. Not a good experience on a wet night after a long journey.”

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Posted 7 years ago

“Have had problems on my last two visits, when trying to leave the park my ticket been refused and said there was an outstanding balance of £170, My booking was done online, This matter needs looking into as for a 64 year old woman on her on at that time off night (midnight), this can be very upsetting, my arrival was not a problem, but the exit was quite upsetting.”

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Posted 7 years ago

“Hard to find the way to go to parking ! The post code is for all the area , so is not easy ! Plus , no one persons is there to give you advice and dirijate you to Corect way !!! I was stress and nearly to lose my flight because I get lost 20 minutes 😴😴”

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Posted 7 years ago

“On return to car park went to the ticket machine, placed ticket in machine which processed the ticket and gave it back to me. Went to the barrier. Barrier wouldn't lift and message read "please try again" which I did various times but to no avail. Pressed the button for help, man on duty could find no record of my booking and advised to return to pay point and pay again. Returned to pay point (in another car park), placed ticket in machine, which said "no payment required ". Returned to barrier - low and behold the barrier raised on off I went to complete my journey. Very stressful at the time, lucky I was travelling with a friend as wouldn't like to be by myself at midnight in a dark car park. Not a happy customer.”

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Posted 7 years ago

Plane Parking is rated 4.4 based on 14,818 reviews