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Plane Parking Reviews

4.4 Rating 13,765 Reviews

89 %

of reviewers recommend Plane Parking

Company Reviews

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh
EH12 9DN

Plane Parking 5 star review on 24th October 2023

Abderrahim Jebbari

Plane Parking 5 star review on 13th October 2023

Plane Parking 5 star review on 13th August 2023

Plane Parking 5 star review on 26th June 2023

Plane Parking 5 star review on 27th March 2023

Plane Parking 5 star review on 20th March 2023

Plane Parking 5 star review on 20th March 2023

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked with my flight time and when I arrived I was charged another £25. Please reply why this happened to me 🤬🤬🤬🤬”

Posted 2 weeks ago

Hi there, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 2 weeks ago

“The plane parking website was appalling It never explained it was Fast Parking Should have stated FAST PARKING at top of printed off tickets NOT Plane Parking !!Extremely confusing Please change it to say FAST PARKING! Fast parking was BRILLIANT once we realised where to actually park !”

Posted 1 month ago

Thank you for your review, Plane Parking is a booking channel where when you input your dates and times you will be shown numerous options and I can see that you selected FastPark. You are them prompted to confirm your car parking selection before paying for your product. You are then sent a booking confirmation which confirms your car park of choice (FastPark) and also includes the directions to your chosen car park. Kind regards, Customer Support Team

Posted 1 month ago

“No explanation on where the car would be spent 45 mins looking for it at minus 1. A large sign above each key collection point. Showing layouts and exit route required. Went to the wrong exit and had to pay £6 to leave. The car park.”

Posted 1 month ago

Thank you for your review, Its sounds like you have been charged in error when leaving the car park. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 month ago

“I had a pannck attack the day before departure so had to just abort my travel plans. However I found it impossible to contact plane parking to ask for refund so won't be using them again or maybe. Their site doesn't have a contact number that actually works and they just act as a middle man to send you to different car parks at airport. No contact number that works and no email but they're quick enough to take your money”

Posted 1 month ago

“The car park was closed and I ended up parking in another car park, according to one of the attendants it had been closed since before Christmas. Then the hassle of getting out of the other car park when I got home”

Posted 1 month ago

Thank you for your review, I can see that you booked into the Long Stay car park which is operational however it sounds like you are referring to Plane Parking which closes during the winter season however you were not booked into Plane Parking therefore it sounds like you have tried to enter the wrong car park. Kind regards, Customer Support Team

Posted 1 month ago

“Was easy to book from uk. Had to try and extend my stay by 2 days and tried email all phone numbers and even Facebook but no one bothered to contact me back and phone numbers didn’t work abroad!!”

Posted 2 months ago

Thank you for your review, All information on how to extend your booking can be found in your booking confirmation and on our website. We are unable to extend your booking on your behalf. Kind regards, Customer Support Team

Posted 2 months ago

“If I could give Zero stars I would. Arrived at the airport early morning, having selected the valet service. The provided map led me to a closed 'Plane Parking' car park, and with no instructions provided, could not find the appropriate car park. No contact details, or any one site meant that I had to park in a different area, and therefore didn't utilise the paid for service. I would recommend not using this service, unless you can determine how they operate in advance.”

Posted 2 months ago

Thank you for your review, I can see that you booked FastPark and the dirction on your booking confirmation are for FastPark. I can see that you booked through the Plane Parking website, this may be been where the confusion was however I can confirm that it is stated on your booking confirmation that you booked FastPark. Kind regards, Customer Support Team

Posted 2 months ago

“NO courtesy transport to and from terminal. Half mile walk to long stay carpark with suitcases. Very poor for Scotland's capital airport.”

Posted 2 months ago

Thank you for your review. Our Long Stay car park is not marketed as having a shuttle bus to/from the terminal building and this made clear on the website when booking as well as in the confirmation e-mail that you receive after booking. Kind regards, Customer Support Team

Posted 2 months ago

“Garbage! Wouldn’t use yous again! Car booked in at 2am nobody was about to tell us where to go. No phone numbers to contact anyone!! Ever up driving about till we found someone that could help us! Next time al just stick to ncp”

Posted 3 months ago

Thank you for your review, I’m sorry to hear you found our wayfinding confusing. For future reference, you can also find the directions to the car park on your booking confirmation. All our barriers are also manned 24 hours per day therefore the option to speak to someone is possible if you require assistance. Kind regards, Customer Support Team

Posted 3 months ago

“Absolutely shocking We arrived at edinburgh airport at 6:30am at the parking inly to Find it was closed and conned off ( our flight was leaving in 90 mins) NO signs advising what to do, we tried calling the phone number provided and it just rang out, tried calling over n over with no answer By now it was extremely stressful, it was by pure chance that we managed to get parked at one of the other car parks and had to sprint to Make our flight Horrific experience”

Posted 3 months ago

Thank you for your review, I can confirm that the Mid Stay car park was open and operational on the dates of your booking therefore it sounds like you may have attempted to enter the wrong car park. Kind regards, Customer Support Team

Posted 3 months ago

“When we arrived back from a long trip, with the kids and the luggage, late in the evening, we had to wait long time, almost an hour, to have the car ready to go. The staff could only tell us sorry and that they were short of staff. There were more customers waiting there with the same issue.”

Posted 3 months ago

Thank you for your review, I can see you have been in contact with our team who will respond to your query directly. Kind regards, Customer Support Team

Posted 3 months ago

“Get the train”

Posted 4 months ago

“I paid for covered parking but was left with the roof - I might as well have stayed on the hard standing for less. Additionally the number display on the car park was wrong and it took me around the whole place to find non-existent spaces. Not very happy on balance! Not enough clear exit signs when you leave they are insignificantly small. Several othe people found the same!”

Posted 4 months ago

Thank you for your review. We do not advertise the Multi-Storey car park as "covered parking" and it is marketed as the closest option to the terminal that also comes with complimentary FastTrack Security as it is our premium parking option. We do also offer open air car parks that may be more cost effective for you. Kind regards, Customer Support Team

Posted 4 months ago

“I wasn't informed that the car park was actually closed until I got there.”

Posted 4 months ago

“Plane Parking showed very little empathy and flexibility when I fractured my leg last summer and was unable to get the car out of the parking within my original booking timelines”

Posted 5 months ago

“Wouldn’t use again,impossible to contact”

Posted 5 months ago

“No bus transfer.When departing come on screen I had to pay 190£ had to contact intercom to rectify this and no transfer again very poor for the money”

Posted 5 months ago

Thank you for your review. I can see that you parked in the wrong car park which meant that the ANPR system would not have been expecting you to arrive at the barriers for the car park that you did enter. As you used the wrong car park then there would be no bus transfer service as this only operates to/from the Plane Parking car park. Kind regards, Customer Support Team

Posted 5 months ago

“I drove into the wrong car park ,partly my fault also the fault of the map supplied,glad to say I got out OK thanks to an understanding attendant.Should be an idiot proof system in place on car park entrance”

Posted 5 months ago

“No spaces left in the car park had to park on a island like most cars ! No buses now either and I payed my parking before and on leaving was charged £190 to get out won’t park her again”

Posted 6 months ago

Thank you for your review. I can see that you have been in touch with us already. Your refund should reach you within the next few days. Kind regards, Customer Support Team

Posted 6 months ago

“Wasn't able to travel due too feeling so unwell from testing positive from. The morning of my flight. Unfortunately as this was the day of travel your department wouldn't make am exception and refund or credit me for another stay. Very disappointing as the cost of carparking was actually more than my flight.”

Posted 6 months ago

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Plane Parking is rated 4.4 based on 13,765 reviews