Name: Plane Parking
Rating: 4.45

“Due to been a loyal user Was shocked when I was charged £90 of 24 hour packing Very disappointed sorry customer”

Posted 1 day ago

“Very disappointed, tried to message you but it failed, I was delayed by 13 hours due to a cyber attack/ fuel fumes in the plane cabin, depending who you believe. So after a 13 hour delay, arriving at midnight at Edinburgh Airport only to then be charged £45 to get my car out. I can’t believe you charged me £45 for a delay , not my fault. I will be sure to pad this information on to others who intend to use this service. This really has left a dreadful taste of your customer service/ experience, a nice touch at midnight. Norman Cockburn”

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Posted 2 days ago

“The automated barrier did not work and we ended up having to but I new ticket to exit which cost £200 for 3 days! No one available to assist we had to pay or not exit at all”

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Posted 3 weeks ago

“I had to pick up a cousin who whilst not fully disabled, could only walk a short distance. I used the web site and found the different car parks confusing and had to pay £30 for 90 minutes parking. Absolutely extortionate.”

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Posted 1 month ago

“When booking this it doesn’t confirm an address to where the car park is, it is not easy to find. On the way out, it also told me I owed £226? Eventually I got it.”

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Posted 2 months ago

“I will never use Edinburgh airport again. Almost an hour and a half to leave airport once I (we) were off plane. Parking is far too expensive.”

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Posted 2 months ago

“The barrier would open tried saying we where due £244. Had 2 get assistance”

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Posted 3 months ago

“Had to pay a substantial amount in addition to my booking fee to exit the multi storey car park in Edinburgh. There is no way of communicating with bookings. AirportX.com. Will never use them again.”

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Posted 4 months ago

“very poor service arrived back in edinburgh pick up car which had a puncture no body interested i would not recommend”

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Posted 8 months ago

“Flight was cancelled months ago , tried contacting you to cancel parking but got nowhere . Didn’t use the parking”

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Posted 9 months ago

“Absolute shocking service. Tried to charge for £45 extra and said my booking was for 10am when i booked for 10pm on my return”

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Posted 11 months ago

“As we always booked with fast park I don't think we will be booking again, When it takes almost 2hours to retrieve your car from 2.15 am to 4 am having just arrived off a 4& a half hour flight a disgrace.”

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Posted 11 months ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 11 months ago

“Wouldn’t use them,thought I was dealing direct”

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Posted 11 months ago

“Arrived back to collect car and barrier would not open screen said we owed £180 when we pressed the intercom the chap said he would sort it out which granted he did but no explanation what had happened, don’t need this stress after a flight”

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Posted 11 months ago

“We’ve used fastpark several times and it’s been great. On this occasion, however, we turned up as usual to be told ‘we’re full’ and we were directed to a ticket barrier and told to take a ticket and enter the terminal car park and find somewhere to park. It took us 15 mins to find a remote parking spot and we were worried that we might be in a reserved spot. Spent the holiday worrying about whether we’d find a wheel clamp when we got back. Returned from holiday to discover barrier wouldn’t let us out with q of cars behind. Eventually managed to talk to someone over barrier phone who reluctantly let us out. We booked the parking 4m in advance; not impressed. Now means we have to arrive half an hour earlier just in case fastpark full in future….”

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Posted 11 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 11 months ago

“Was directed to the wrong car park from an attendant and ended up paying nearly £300 for my week's parking. Won't be flying from Edinburgh ever again. Nightmare”

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Posted 1 year ago

Thank you for your review, If you think you have been charged incorrectly, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“Waited for barrier lifting and had to be manually done , when yv had a long flight you just want out and home .”

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Posted 1 year ago

Thank you for your review, When approaching the exit barrier you must enter your ticket and the barrier will raise for your exit. I'm sorry to hear that you had issues when exiting the car park however I'm pleased to hear that our team assisted you. Kind regards, Customer Support Team

Posted 1 year ago

“I am disabled in a wheelchair and was informed my car would be parked beside the collection point upon our return from vacation. When I returned, my car was parked in bay B48, two spaces away from the top of the hill and less than half a doors opening width to the next vehicle parked. Upon exiting the car park and receiving a ticket to get out of the car park, the machine wouldn’t raise before I paid another £6 on top of the £110 already paid. Unable to call for assistance I paid the charge but the service was really poor and I wasn’t expecting to pay another £6 to get out of the car park.”

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Posted 1 year ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“We booked for 10 days 12 August till 22 August but I was I day out as I got the date wrong tried to mend it on line but couldn't. We arrived back 2am Friday morning instead of the 22nd the guy on the buzzer said we had to pay £45 cause that's what every car park charges for the day wrong I went on line to look to park for a day £ it was £19.99 very disappointed as we have used this parking on numerous occasions dissatisfied with your service”

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Posted 1 year ago

Thank you for you review, As advised in our terms and conditions, if you exit outwith the grace period you will be subject to the drive up and park charges as the overstayed time was not pre-booked. Kind regards, Customer Support Team

Posted 1 year ago

“Getting out of car park nightmare ticket would not work”

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Posted 1 year ago

Thank you for your review, I'm sorry to hear that you had issues with your ticket upon exit. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

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