Name: Plane Parking
Rating: 4.45

“I had to wait 1/2h for the bus shuttle from the car park to the terminal to arrive at stop no 2. It then took another 20min for the bus to reach the terminal due to a traffic jam. I could have walked the distance on foot in a shorter time, had I known in advace. I then had to run through bag droff of and security and in the end did catch the plane. It did not help that it was raining cats-and-dogs. In such a situation (heavy traffic) the company should put several busses into service, so at least the wait is shortened. I could see a second bus idle parked. I had another long wait on the return trip to get to the car part from the terminal although it was 2am and no traffic at all. Second, the automatic number plate reader did not work which meant that to exit I needed to explain the situation to the friendly gate attendant. All was fine in the end, except that was another unnecessary delay at 2:30am.”

Helpful Report

Posted 1 year ago

Thank you for your review, I'm sorry to hear that you waited longer than anticipated for the Plane Parking shuttle bus. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“Pre paid for parking and when I put the ticket in the machine to leave the car park it said I had to pay £180 !! I contacted supervisor on site and it got sorted but very stressful”

Helpful Report

Posted 1 year ago

Hello Steve, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. Kind regards, Customer Support Team

Posted 1 year ago

“Bus driver abandoned the bus and left passengers waiting for him to remember we were there”

Helpful Report

Posted 1 year ago

Hello, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“Booked and paid in advance and tried to charge me £100 on exit. No explanation/apology.”

Helpful Report

Posted 1 year ago

Hello Wendy, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“The reason I scored 2 stars pick up and drop off perfect, however I noticed when I looked at the ticket the barcode wasn’t very clear and when I tried it in the ticket reader it didn’t work on the first gate so while on route to the second gate my front bumper clipped the high kerb in the dark and raining wasn’t that obvious, pressed the help button and guy opened barrier for me, this is the second time this has happened to me trying to get out, so while plane parking might appear cheaper I’m now having to put car in to get a paint job costing me probably more if I’d been getting the most expensive parking at airport.”

Helpful Report

Posted 1 year ago

Hello Stuart, I’m sorry to hear that you didn’t have a pleasant experience. We strive to deliver a seamless journey for our customers and it’s disappointing to hear when this doesn’t happen. I'm glad to hear that our team was able to assist you at the barrier, and I appreciate your feedback on the issue with the ticket barcode. Unfortunately, it seems that the poor visibility of the barcode led to a frustrating experience at the gate. Kind regards, Customer Support Team

Posted 1 year ago

“Difficult to find bus pick up on departure better signage needed, when prepaid ticket entered into machine to leave it stated a fee of £180 was due , this was resolved but frankly the whole issue of trying to find the bus pickup and the ticket added an extra 40 minutes to me leaving the car park Not what I needed. Will not use again”

Helpful Report

Posted 1 year ago

Hello Antony, We apologies for the inconvenience you experienced in locating the bus pick-up point and the issue with the prepaid ticket upon exiting the car park. We understand that this added an extra 40 minutes to your departure time, which is not the level of service we strive to provide. Your feedback is valuable, and we will work on improving signage for better navigation in the future. We regret that you had a negative experience and hope you will consider giving us another chance in the future. Kind Regards, Customer Support Team

Posted 1 year ago

“From car park was reasonably good. Returning we had to wait 25 mins for the bus then problems getting out. When I put in my ticket the screen said I owed £180. The gentleman on the buzzer did sort it out but not what you're needing at 2am after a long flight.”

Helpful Report

Posted 1 year ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“Once again After Paying in advance, you tried to charge me again when trying to exit. This has happened on at least 3 previous occasion”

Helpful Report

Posted 1 year ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“Despite booking and paying upfront the ticket showed £190 to pay when i was leaving. I called for assistance and the person on the other side was impolite. They first could not find the booking and ince they did they just hanged up with out saying anything. I’ll be avoiding this long stay parking in the future.”

Helpful Report

Posted 1 year ago

Thank you for your review. It sounds like the ANPR system didn't correctly read your vehicle registration when entering which has resulted in you being presented with an incorrect charge when exiting. I am glad you managed to speak to someone at the time to get the issue resolved and I apologise for any inconvenience caused. Kind regards, Customer Support Team

Posted 1 year ago

“Flight was delayed and trued to charge me £150 EXTRA”

Helpful Report

Posted 1 year ago

Thank you for your review. If you have overstayed your car parking booking you will be subject to pay the non pre booked rate for your overstay. Kind regards, Customer Support Team

Posted 1 year ago

“Quite a long wait for a bus in the car park- we didn’t time it but we were all getting anxious about how long it took. The bus was very small- only 3 of the waiting families could get on board. 3 other families had to wait for the next bus. All ran smoothly on the return journey.”

Helpful Report

Posted 1 year ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“Very little parking space available and no indication where any space was available. I tried to contact you without success as I seem to somehow have made a double booking, one of which has to be refunded:- 8E50JM8SH and ONTA5BA19. Alastair Salvesen registration ST12CJJ.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“First of all the road leading in to the car park is atrocious. It's full of potholes. Secondly is that just having two bus stops is a nightmare. You could have quite a distance to walk to and from these to your car. Will think twice about booking here again due to these issues. Also had to wait a lot longer than the advertised 12 minutes for a bus.”

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Posted 1 year ago

“Entry was seamless, leaving was not. Machine asked for £160 although I had paid online. We did get to the car park 35 minutes early, no traffic at 2.39am. we were leaving 35 minutes before scheduled time. Your terms allow for 2 hour flexible times flights and traffic don't go to plan. You need to make sure the machines know this. There was NO bus service although your website says they are every 10 minutes. Not everyone can walk. Either to or from terminal arrival or departure.”

Helpful Report

Posted 1 year ago

Thank you for your review. The shuttle bus for Plane Parking does operate 24 hours per day on average every 10-12 minutes. Kind regards, Customer Support Team

Posted 1 year ago

“I pre book my parking regularly at Edinburgh airport . I book in terminal parking, mid stay and long stay depending on whether I’m travelling with work or for private . Each time I pre book I have to contact the service using the button to exit the car park as it doesn’t appear to recognise my registration and booking. It’ adds time to my exit every time and is quite frustrating . I would suggest the system is flawed and needs looking at.”

Helpful Report

Posted 1 year ago

“Had to overstay my parking time due to storm. Was a lovely treat on return to find I had been charged £65 for the inconvenience my car caused to the car park”

Helpful Report

Posted 1 year ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“My cat was parked in the right place when I arrived. Had to find someone to get it. Then because our flight was delayed we were 1 hour late and charged £6.90 extra. Not a happy customer.”

Helpful Report

Posted 1 year ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“There used to be a bus between the car park and the airport but this has been stopped so you now have to walk (about 10-15 minutes, depending on where you get to park). Whilst this was OK for me, it was really difficult for my 87 year old father, especially as it was pouring with rain that day.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review. Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations. Kind regards, Customer Support Team

Posted 1 year ago

“Should have been a simple process. Booked and paid in advance, to experience an issue upon exit from the car park, resulting a 15 minute wait with no customer update as to what was happening.”

Helpful Report

Posted 1 year ago

Thank you for your review. It does sound like our ANPR system hasn't registered you on entry which has resulted in you being charged the non-booked rate on exit by mistake. I'm sorry that you had a wait before being able to speak to a member of the car parking team however I am glad you did manage to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 year ago

“Overall was ok but excessive 20min wait for bus at 2am to collect car”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear of your wait for the free shuttle bus to Plane Parking. Our shuttle bus does run on average every 12 minutes however this may be longer if the bus is held up for any reason between the car park and the bus stop. Kind regards, Customer Support Team

Posted 1 year ago

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