“The parking location was very good and a reasonable amount of free spaces.
The bus drivers were efficient and friendly despite there only being 2 drop off/pick off points which are not enough provision for the size of the car park.
The real issue however was upon our return the car park barriers were all up, the driver advised they had been up for some time. Hardly suitable security for entrusting a company to look after your car!!!”
“barrier never came up on arrival even when we had pre booked and also on way out only two bus stops in carpark we walked ages to get to a bus pick up point”
“Sat nav had difficulty in finding parking. In general good parking although marking lanes would be helpful when leaving information about where to pick up the car”
“I have used plane parking many times and was always satisfied. This time a bush at the rear of my car has been blowing around and scratched the paintwork on my rear car bumper. It has made me annoyed because I look after my car. My car was parked backed up to the fence. I took photos at the time prior to leaving.”
“Overall no issues except for when I tried to leave, using the card given to me on entry, it tried to charge me £205. I had already paid for the stay online prior to parking.
When I pressed the button to call staff, I explained I was being charged and asked why - the staff said absolutely nothing and just opened the barrier.
It felt like a scam on those who will just blindly pay.
Apart from that, I had no issues and would recommend. If the staff memeber had bothered to explain what had happened then I'd also have no problem with a mistaken charge.”
“My car was safe and cost was reasonable except I put in the wrong date for return flight, holiday ended on 02/07 and was due home at 1:00am on 03/07 and I selected 02/07 1:00am and that cost an extra £45, I only paid £63 for the week… I feel the extra cost was a bit much for an extra day”
“I have used this parking so many times because it is so handy but the last time... I lost my car, ooohhh and it started raining there was no obvious markers, as we had dropped off in the dark 🤦🏼♀️ after walking up and down for ages, eventually found it. 😁”
“Parking was easy and using the free shuttle bus was easy BUT the price had almost double compared to last year. Last year was in the height of the summer holidays whereas this was during term time. Shocking price!!!”
“I paid for parking, but the parking system wouldn't let me out. The message displayed said I hadn't paid and had to pay 250% of the amount. Fortunately, the staff checked and lifted the barrier.”
“Very busy on arrival. Got a space to what looks like an added part of the parking area. The carpark is massive and the down side is only 2 bus stops. Challenging getting through spaces with cases to get to the bus stop. Definitely needs more bus stops for pick up and drop off.”
“Have used plane parking multiple times, so inconvient when checking out to be told by ticket machine that you owe £245.this has happened a few times on different visits.”
“Good value. Easy to find.
Arrived at allotted time. No ticket produced by machine but barrier did go up.
Although all ok in the end it would have saved us standing around barrier in cold and dark at 1am on our return if we had been issued with the ticket as advised on booking.”
“On both entering and exiting the car park i had to press the assistance button. Once the person checked for my booking i was then allowed to enter/exit. When trying to exit the message came up on the sign saying i was due £150! This was a bit of a worry but resolved upon speaking to someone on the assistance button. Unfortunately it was not as smooth as i had hope it would be however things were quickly resolved.”
“I had parking booked for 7 days. Two days before my planned arrival, I had to change my car, so I updated everything on the website. Everything seemed fine.
When I arrived at the parking, the ticket didn’t come out automatically. I called the intercom, and the man said there was no such reservation in their system. He gave me the reservation number, but it still didn’t work. After waiting about 15 minutes, he told me to manually press the button to issue the ticket.
On the way back from vacation, I also had to prove that I had a reservation. Luckily, the attendant let me out without charging me for the parking spot.”
“When leaving the car park, I put my ticket in and the display said I had to pay £184, I spoke to the guy on the intercom and he sorted it out! At 2:30am this is not what I was needing!
Thank you to the really helpful Guy on the other end of the intercom!”
