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Plane Parking Reviews

4.4 Rating 13,847 Reviews

89 %

of reviewers recommend Plane Parking

Company Reviews

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh
EH12 9DN

Plane Parking 5 star review on 24th October 2023

Abderrahim Jebbari

Plane Parking 5 star review on 13th October 2023

Plane Parking 5 star review on 13th August 2023

Plane Parking 5 star review on 26th June 2023

Plane Parking 5 star review on 27th March 2023

Plane Parking 5 star review on 20th March 2023

Plane Parking 5 star review on 20th March 2023

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Entry into the car park was easy enough . When I tried to get out the car park the barrier would not open . I put my ticket in the slot to open the barrier but it would not open . Tried all different ways with the ticket in the slot . It took about 30 attempts . Very annoying at 2am in the morning .”

Posted 13 hours ago

“Ticket that was supplied on entry did not work when we tried to exit the car park at around 0115 in the morning. Not ideal after a long flight. This also held up the line of cars behind us. Your exit machine could not read the card. Thankfully the operator opened the gate for us.”

Posted 3 days ago

Hello, We sincerely apologize for the inconvenience you experienced when the ticket provided upon entry did not work during your exit from the car park, especially after a long flight. We understand how frustrating this must have been, especially with a line of cars waiting behind you. We appreciate your understanding and patience in this situation. Rest assured, we will investigate the issue with our exit machines to ensure smoother experiences for our customers in the future. We are glad to hear that our operator was able to assist by opening the gate for you promptly. Your feedback is valuable to us, and we apologize for any inconvenience caused. We hope to provide you with a better experience should you choose to use our services again in the future. Kind Regards, Customer Support Team

Posted 2 days ago

“Pickup time was very long on return home. Much longer than advised online. Price was competitive though.”

Posted 4 days ago

“I Have booked into this car park many times,twice this year already, and the vehicle recognition camera seldom works even if car is prepaid and booked in, so upon exit tried to charge you again. My friends and family have all had the same problem. Some money needs spent on upgrading the system. If this was fixed it would be ideal place to park.”

Posted 6 days ago

“Parking was fine but only one entry barrier as the other had no tickets. The ticket had hardly any ink so the bar code was poor. On my exit I was asked for £180. Fortunately you can contact someone who checked my details and opened the barrier. It would be easier to install number plate recognition. Apart from the above issues it was fine.”

Posted 1 week ago

“I parked my car and when I got back after my holiday it said I owed £180 pound had to use the intercom to allow us out of the car park and sort out that I already paid the car park fee”

Posted 1 week ago

Hi there, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 week ago

“1st time using this service. Simple enough to leave the car. Not sure why the car had done 4 miles since we left it or why there was mud on the floor mat on the passenger side. Draw your own conclusions.”

Posted 2 weeks ago

Thank you for your review. When using our FastPark service the vehicle is driven to an off-site secure parking location which is located approximately 2 miles away from the FastPark reception area. Kind regards, Customer Support Team

Posted 1 week ago

“When leaving and this has happened before i could not get out as machine rejexted my card. Pressed the intercom to talk to someone who was a grumpy sod. Eventually got out even though i had payed in advance and was in my time limit. Last time the machine said i owed £130 even though inpaid in advance.. Just really annoying.”

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“When we went to go out car park put the ticket in the barrier and it said I owed £320 I had such a scare had to press buzzer and tell that I had booked my car in the week before the man checked and lifted the barrier but it really was a scare”

Posted 1 month ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 1 month ago

“There are works ongoing which makes entering and leaving the car park difficult. In particular the signage is wrong or useless.”

Posted 1 month ago

Hi there, Thank you for your review. We currently have ongoing improvement works in some of our car parks which have been planned for quieter months to cause as little disruption as possible and I’m sorry to hear that these works have impacted you. These works will improve the car parks for our passengers and include new signage, better traffic flow and easier access to departures. Kind regards, Customer Support Team

Posted 1 month ago

“Great experience on dropping off the car but we had to pay £100 to leave even though we were with in out time. No signs to say what to do if this happened and right at the bottom of the email to press buzzer which we couldn’t see and no clear sign of where it was . Waiting to see if this will be refunded”

Posted 1 month ago

Thank you for your review, I can see that our team has been in contact with you to arrange your refund for charge paid on exit. Kind regards, Customer Support Team

Posted 1 month ago

“I have no idea when the car park was laid out but the spaces are ridiculously small for today's cars. The original Mini was 1.41mtrs wide - the current one is 1.76 mtrs wide - there has also been a huge shift to SUV's which are larger in every dimension. I don't want my car marked because someone is careless when opening their car door. It's a pity that you fall down in this critical aspect because apart from that it is an excellent service if somewhat pricey.”

Posted 2 months ago

Thank you for your review. I can confirm our car parking spaces within our car parks are as standard and are the same as parking spaces within a shopping centres car park or a supermarket. Kind regards, Customer Support Team

Posted 2 months ago

“I had the fright of my life when leaving - I put my ticket in the barrier & it then asked me for £180.00 saying it was outstanding! I called assistance & they took my number plate then the barrier went up - no apology given or anything said so I assumed it was ok to leave. Not sure if I’ll get a demand through the post now - very unnerving especially after such a long day travelling!”

Posted 2 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 2 months ago

“Parking was easy to find and park, however when I picked up my ticket, it didn't acknowledge my vehicle. When leaving, I dropped the ticket into the machine to be told I still needed to pay another £170 before I could leave. I managed to speak to someone via the link on the pillar who opened the barrier.”

Posted 3 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 3 months ago

“Did not have my key in a box on my return? Had to wait 30 minutes for my car. Staff were helpful and courteous throughout. It was New Years Eve so I forgive them for the delay.”

Posted 4 months ago

Thank you for your review. I'm sorry to hear that you had a wait for your keys when you returned. On the day that you returned FastPark was extremely busy which resulted in longer wait times than we would have expected. I hope it didn't cause you too much inconvenience. Kind regards, Customer Support Team

Posted 3 months ago

“Please update your system so it won't ask for reviews when the parking never actually took place.”

Posted 4 months ago

Thank you for your review, I can see that you had a valid booking from 22/12/23 - 27/12/23 therefore the request for a review was sent after this. Regards, Customer Support Team

Posted 4 months ago

“love the way you can park so close to the terminal,My only complaint is we have parked twice in the last 12 weeks and informed that my wife is disabled and told the car will be parked in a disabled bay .when we arrive back the car the car is at the top off the car park and we have to wait for it to be driven done to us . Frustrating.also being asked to pay at exit gate so there are some blips in the system.”

Posted 4 months ago

Thank you for your review. I am sorry to see that your vehicle was not left in a blue badge space as requested however I am glad to see that the team were able to move your vehicle to allow you easier access. Kind regards, Customer Support Team

Posted 4 months ago

“I had fast track plane parking last week. And it was a shambles from start to finish! It’s absolutely terrible. From booking to onsite service to check in to recovery and pick up of the car! Happy to have a chat with someone who cares and wants to improve the shambles that is fast parking!!!”

Posted 4 months ago

Thank you for your review. If you would like to chat to a member of the team please reach out to us on the link below: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 4 months ago

“Better signage to the airport terminal would have been appreciated but cost and exit signage were fine.”

Posted 5 months ago

Thank you for your review. We have recently commenced works that will improve the signage and walking route to the terminal from the Long Stay car park and we hope that these works will be completed in time for the summer season next year. Kind regards, Customer Support Team

Posted 5 months ago

“Arrived in the dark and rain. Lighting and signage is very poor, but that goes for the whole airport area.”

Posted 5 months ago

Thank you for your review, Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required. Kind regards, Customer Support Team

Posted 5 months ago

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Plane Parking is rated 4.4 based on 13,847 reviews