Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Plane Parking Reviews

4.4 Rating 13,884 Reviews

89 %

of reviewers recommend Plane Parking

Company Reviews

Visit Website

Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh
EH12 9DN

Plane Parking 5 star review on 24th October 2023

Abderrahim Jebbari

Plane Parking 5 star review on 13th October 2023

Plane Parking 5 star review on 13th August 2023

Plane Parking 5 star review on 26th June 2023

Plane Parking 5 star review on 27th March 2023

Plane Parking 5 star review on 20th March 2023

Plane Parking 5 star review on 20th March 2023

19

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never done airport parking before as thought it was to expensive but when checking this out found it very reasonable for 6 nights we were park. The bus arrived after 5 minutes to take us to the terminal. As everything went really easy I honestly thought something was going to go wrong and I would be charged for the parking again or something but got back to my car loaded up and drove out. I would have no hesitation in using this service again if flying from Edinburgh again..”

Posted 8 months ago

“The guys were super no problems at all. They were there every step of the way.”

Posted 8 months ago

“Car reg not recognised on entry. They tried to hit with a £180 charge on my return.”

Posted 10 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind Regards, Customer Support Team

Posted 10 months ago

“I paid for 10 days parking. Got the reference number. My flights got cancelled and rearranged for + 48 hours later. On exiting the car park I was made to pay £300 for 13 days!! I had already paid for the 10 days! I want someone from this company to get back to me and give me my money back!!!!”

Posted 10 months ago

Thank you for your review. I can see that our team has replied to your contact form and has processed the refund for the additional charge. Kind regards, Customer Support Team

Posted 10 months ago

“Hi, my only issue with plane parking is the frequency of being asked for payment for a pre-booking.”

Posted 10 months ago

“Still having trouble getting out had to call for help”

Posted 10 months ago

“Straightforward on arrival but on trying to exit on our return I was told I had to pay £160. Eventually speaking to staff member it was recognised that my booking was in order and this was cancelled. Nevertheless not a happy experience when tired and just wanting to get home quickly.”

Posted 10 months ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 10 months ago

“No Parking places had to park on the road with double Yellow lines if you over book this is what happens ? not good”

Posted 10 months ago

Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 10 months ago

“Great going on holiday but return middle of night with young kids no help whatsoever”

Posted 10 months ago

“Sadly the ticket i received on entry didn`t scan my number plate and on exiting i was being requested to pay £180 . This was resolved by speaking via the link on the ticket machine and when I offered up my booking ref number i was able to leave the car park”

Posted 10 months ago

“I am 77 years old and was making a journey to join family on holiday. I require assistance because of reduced mobility. I tried to book long stay at Edinburgh. Once I parked my car and contacted assistance I was told that there was no bus service to the terminal. No suggestion was made as to how to get round this issue but eventually a chair was sent. On my return journey I was charged £190 to exit. It has transpired that I had parked in the wrong area. I feel that the information available prior to booking was inadequate.”

Posted 10 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 10 months ago

“I’ve always used Plane Parking when flying from Edinburgh, but the parking area is now much further out , right on the airport perimeter, although still served by regular shuttle buses. I would only use it again if flying during daylight hours. The parking area feels too isolated to use in darkness. I was disappointed to discover that the cost of 4 days parking in June that I paid was only £10 less than a family member paid to park in the multi storey. Will check price more carefully in future!”

Posted 10 months ago

Thank you for your review. Our pricing is dynamic and can change due to multiple factors however it is always cheaper by pre-booking compared to our non-booked rates. Kind regards, Customer Support Team

Posted 10 months ago

“We arrived back at Edinburgh airport. There was a huge queue in the rain for the shuttle bus which didnt arrive for 25 minutes. My understanding was that Plane Parking knew all the flight numbers and should know if there are lots of people waiting. This experience makes it unlikely I would use this service again.”

Posted 10 months ago

Thank you for your review. Our shuttle bus does usually run every 12 minutes 24 hours per day however delays can occur if there are issues during it's journey between the car park and bus stop. Kind regards, Customer Support Team

Posted 10 months ago

“The machine did not recognise my car registration , on entering which meant on leaving I was asked to pay a further £332 to exit.The gentleman I spoke to at the control office was very helpful and we were only delayed 5 mins.”

Posted 10 months ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 10 months ago

“On both booking in & checking out, the IT let the company down. That said at both in & out the staff were fantastic at getting round the issues created by the IT failures.”

Posted 10 months ago

Thank you for your review. From what you have described it sounds like our ANPR system didn't detect you on entry/exit but I'm glad you managed to speak to someone to get it sorted at the time. Kind regards, Customer Support Team

Posted 10 months ago

“On arrival the scanner did not work to access the car park, there were big queues building up. Had to push for a ticket to access and when we went to depart, the machine wanted £160, had to request assistance and explained we had prepaid the parking, barrier went up without explanation!!”

Posted 10 months ago

Thank you for your review. It sounds like our ANPR system didn't detect you when you entered the car park. This doesn't happen often but I can understand the frustration that is caused when you are charged the roll-up rates in error, however, I am glad you managed to speak to someone at the time to get this resolved. Kind regards, Customer Support Team

Posted 10 months ago

“Unable to change entry/exit times due to flight change without cancelling and having to rebook parking at over 3 times the price! Ended up cancelling!”

Posted 10 months ago

Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind Regards, Customer Support Team

Posted 10 months ago

“Car was not parked in the bay that was recorded on the ticket, the personnel on duty struggled to locate the car”

Posted 10 months ago

Thank you for your review. I'm sorry to hear you had difficulty locating your car in our FastPark service but I am glad you managed to get this sorted at the time. Kind regards, Customer Support Team

Posted 10 months ago

“1 star for the parking area rather than the site. I chose the long stay near the airport. I've used it before and it's pretty bad - potholes, huge speed bumps, poor signage, no trolleys. You're a fair way from the airport and there is no bus. On the plus side, there are normally plenty of spaces if you go far enough away from the route through to the airport. Having not used it for a few months, I thought it could have got better. Hmm, no, the usual problems together with cars abandoned everywhere. I'm not surprised - I went as far away from the airport as you could go and there were still only a few odd spaces. I believe it is owned by the airport which rather says it all - profits over service.”

Posted 10 months ago

Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations. Kind regards, Customer Support Team

Posted 10 months ago

“Nearly had a heart attack put ticket in barrier when leaving came up saying I owed £180 but I had prepaid online need to buck up your ideas”

Posted 10 months ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind Regards, Customer Support Team

Posted 10 months ago

«
1
2
3
4
»

Plane Parking is rated 4.4 based on 13,884 reviews