Plane Parking Reviews

Name: Plane Parking
Rating: 4.44

4.4 Rating 14,818 Reviews

89 %

of reviewers recommend Plane Parking

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh
EH12 9DN

Plane Parking 5 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“several exit barriers stopped working causing queue's and delays”

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Posted 7 years ago

“Had trouble finding our car due to lack of lights on signs. Didn’t know where to get off bus for returning to car. Booked and paid on line when inserting our ticket told we were due £65.00 had to call for assistance, needed ref numbers and the info was in suitcase in boot. Could have done without that hassle. The meter seems incompatible with online sales. Hopefully rectified before we use the service again.”

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Posted 7 years ago

“because off the weather we were unable toi take up our parking that had already been booked .we were unable to inform you off our situation as we could not get throughto you .we asked if we could get a voucher to be used next time as we use your parking facilities a lot .there was no reply from you yours sincerely albert thonson.”

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Posted 7 years ago

“For the second time for some reason when we inserted our ticket on our return, the machine indicated we were due £60, although we had already paid a much smaller amount in advance. We had to wait for assistance to get out the car park. Not great when getting off a delayed flight.”

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Posted 7 years ago

“Pre-booked, but machine tried to charge £170 just to get out of a car park. UN necessary stress.”

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Posted 7 years ago

“Parking was booked and prepaid online. Typical of many online booking platforms, this is where the service ended. At the time of booking, many flights were being cancelled due to bad weather, a message appeared on the website stating that parking payments would be refunded if affected. No sooner had I booked and paid and my flight was cancelled. I emailed plane parking and asked for a refund of the lost day, still waiting on a response. On arrival at the car park, there was no bus service to the terminal. A sign indicated to walk to the neighbouring car park for their bus, on return we were dropped in the next door car park and had to walk. When I reached the exit barrier, the machine indicated an overdue payment of £140, for what? Now had to wait on the call centre confirming we had paid before being allowed to leave the car park, and the operator totally ignored my comment regarding the non response to my request for refund of the lost day. Service with a smile, no. Functional, yes. True to their word, not yet, as in two weeks later and still waiting.”

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Posted 7 years ago

“Always use Plane Parking,usually with no problems whatsoever,however on return yesterday,after inserting card at exit barrier was asked for £330.00 odds despite pre payment. Quickly sorted via intercom.”

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Posted 7 years ago

“No problem with the parking but the return driver did not lay us of at our stop number and we had to track all the way across the car park in torrential rain We were not impressed The driver was more interested in chatting up some passengers”

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Posted 7 years ago

“Barrier didnt go up when I'd taken my ticket, had to contact assistant, reverse and take another ticket. On leaving barrier didn't go up on exiting, had to contact assistant with booking reference number.”

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Posted 7 years ago

“Made a mistake in my booking, put in 10am instead of 10pm. My mistake Paid £37 for 10 days parking and £20 for the extra 12 hours! Will use someone else next time”

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Posted 7 years ago

“Due to the bad weather our flight from Gatwick was delayed by 36 hours. On returning to the plane parking in Edinburgh we had to pay an extra £35 to get out of the car park. I emailed the company to ask if they thought this was a fair way to treat customers but did not even get the courtesy of a reply”

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Posted 7 years ago

“In the middle of all the extreme snow problems, we were stressed and facing being stranded in Spain but were actually lucky enough to get a return flight back from Malaga, albeit 3 hours behind schedule. After freeing our car from the snow in the car park, the barrier would not lift, as apparently the delay meant we had incurred £5 extra charges. This meant we had to reverse from the barrier and find a pay-station to pay the additional £5 charge to Allow us to exit the car park. What would have happened if out flight was cancelled and rescheduled for another day? I would dread to think of the additional charges”

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Posted 7 years ago

“taken too long to find a space, after return to Edinburgh airport from Madrid got the car picked up my family, on going to the barrier was asked to pay £4 extra and would have paid it but called through and was asked for our booking ref, the guy on the intercom was not very pleasant after giving the ref was allowed to go through the barrier, what happened to once getting to the barrier the registration would be recognised and the barrier would lift.”

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Posted 7 years ago

“Poor bus travel arrangements - bus stop in adjacent carpark therefore too far to walk in rain”

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Posted 7 years ago

“parked at bus stop6 waited 1/2 hour for bus only to be told bus does not go there had to wait in freezing cold”

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Posted 7 years ago

“At the end of our trip when collecting our vehicle I was charged an additional £60 at the ticket machine? Having already prepaid when booking the parking I was very disappointed to be incurring further cost. I have been assured that the money will be refunded but the experience has left a very sour taste.”

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Posted 7 years ago

“My review would have been a very good but for one really annoying thing. We have used Plane Parking for our last three flights from Edinburgh. On each occasion as we have been leaving our ticket has not been recognised. Yesterday the machine said I owed £220. I had to speak to the operator and dig out the booking reference from an email. This was at 7am after being 24 hours in transit from Bangkok. I have concluded after 3 in a row that this will always happen. So I will look elsewhere.”

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Posted 7 years ago

“Disappointed to be charged a fee after our flight was delayed. Is this normal practice?”

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Posted 7 years ago

“On arrival at Edinburgh Airport there was no camera to recognise my car number plate and I had to push the button to receive a ticket to enter the car park. This left ne unclear on how I would exit without a validated ticket. I had to go to the enquiries desk to resolve. Poor service.”

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Posted 7 years ago

“Got back to airport after travelling 20 hours. Car wouldn’t start. Called staff and guy mumbled something. I said ‘is this plane parking?’. He said no. I checked phone number and called back. He said oh sorry it is plane parking. Told him about breakdown and he said he couldn’t help me. So called break down cover and sat in car for an hour freezing as nowhere else to sit onsite. Terrible.”

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Posted 7 years ago

Plane Parking is rated 4.4 based on 14,818 reviews