Plane Parking Reviews

Name: Plane Parking
Rating: 4.44

4.4 Rating 14,817 Reviews

89 %

of reviewers recommend Plane Parking

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh
EH12 9DN

Plane Parking 5 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very confusing when we returned to locate our car as it had been moved to another part of the long term car park with no details to us. Through trial and error and dragging cases ( I am 80) asking staff we eventually were directed to car. Since we had been travelling for hours to get to carpark this was something we could have done without.”

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Posted 6 years ago

“No space in carpark even though booked online!! Thankfully was allowed to park in the NCP long stay. Get it sorted and take care of your pre booked customers!! First and last time I'll use this car park.”

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Posted 6 years ago

“Held up by 30 mins on runway and had to pay an extra 9.80 to get out carpark as was late! On top of the £44 already for 4 days think this was excessive. Booked again next week for another 4 days - wish I wasn’t!!”

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Posted 6 years ago

“Tried to get out of Edinburgh airport and was prompted to pay £110! The teller said that my travel agent booked me into the long stay so i was in the wrong car park. Erm, no I wasn't, I had my headed paper plane parking receipt and reference number and I booked it myself. He insisted i was even after giving him my reference number. Eventually he let me through but don't need the hassle after a long journey”

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Posted 6 years ago

“When we arrived at the 'express' long stay car park there were nose to tail cars over a number of lanes, mostly with no drivers and so clearly left by customers and not moved on yet. Nobody directed us as to where to go, nobody approached us and a number of staff were all dealing with just one vehicle. There was certainly no express factor and no offer of help or guidance. We squeezed ourselves into one space and had to go ask if this was ok. On arrival back we got the keys quickly and the car was parked close by, however, everything in the car had been adjusted..seat, mirrors, radio, lights settings, fans etc. Some of these should not have been adjusted just to park the car within the same car park. Why take my lights off the automatic setting for example? All in all, the bus was frequent and easy to access, we got the keys and car back quickly but dropping off was slow and disorganised with no guidance offered and i don't feel that everything in a car should be adjusted just to let someone park it in a space.”

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Posted 6 years ago

“There were no spaces in the car park, we had to use the long stay. Thankfully the long stay staff allowed this.”

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Posted 6 years ago

“Long Stay Express new for 2018 - is anything but express! A total shambles at checkin. Staff doing a stoic job but completely overwhelmed by demand. Badly let down by management not having properly anticipated demand. Still crazy a week later on our return with management still not having a grip of the problems”

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Posted 6 years ago

“It is not clear on your booking details that you have a car park and are also a BOOKING AGENT for long stay parking. I drove to the plane parking car park only to be told to go to the long stay EDI airport parking car park despite having a plane parking booking ref and booked through you. This was not my experience when I first used your services a couple of years back, it was much easier.”

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Posted 6 years ago

“Arrived in plenty of time for flight and found that Plane Parking was full despite having booked months before! Whilst they did "upgrade me" to parking much closer to the terminal, due to traffic congestion and the fact that the alternative parking area was almost full (we had to drive round the parking multiple times till a space became available) it make the whole experiance an unnecessarily stressful.”

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Posted 6 years ago

“Severe lack of spaces upon arrival-people were parking anywhere on yellow lines and kerbs. It was chaotic due to rows of spaces blocked off for work being done. We eventually found a space after about 20 mins but others were much longer. Not acceptable!”

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Posted 6 years ago

“Most of the car park has been cordoned off so only about a quarter of the original car park is available. I really struggled to get a decent space to park my SUV. Disapointed”

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Posted 6 years ago

“All was perfect until an emergency incident happened with the tram and bus. On arriving at the bus stance in the wind and rain there was no bus service to the car park. Walking with no obvious route to the car park leaves you guessing the route in the dark. An alternative bus route should be in place incase of emergencies like this. After picking up my car and getting the convoy away from he airport I got a bit lost as at the junction at the end of the convoy route and went the wrong way. A couple of simple diversion signs in the right location would have been an obvious part of a diversion,”

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Posted 6 years ago

“Overpriced! Poor use and utilisation of available parking with and lots of empty spaces in more expensive zones! You've gotten this wrong Edinburgh Airport and are not customer focussed!”

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Posted 6 years ago

“arrived as instructed only to find that car park is full, looked for an other entry no good, went back to original entry point, called for help told I was in wrong car park to go to another one nearer airport. at 3.30am in pouring rain you just go with the flow. worried all holiday if I was in wrong car park, on returning I was told at barrier that i was due to pay £114 plus, called for help, by giving ref nos they let me out. NOT GOOD MUCH STRESS”

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Posted 6 years ago

“Plane parking - nothing plane about the price. Rip off prices every time I use them. Also their number plate recognition system only works some of the time. When it doesn't you have to call to get out. The response is slow and begrudging, while the queue builds up behind you. On this occasion the car park was closed, I have to use an even more expensive car park close to the terminal. The car parks are good, well lit and manned 24/7. But they also cost more than your flight will.”

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Posted 6 years ago

“We were not told until we found the gate barred, that the Plane Park was closed for repairs and that we would be relocated to the Long Stay park next door. On entering the Long Stay, there were no places to be had and we joined other cars circulating, looking for a newly vacated spot. Cars were double-parked, parked on corners and on access roads. More than 1 hour passed before I managed to squeeze into a place, which caused me to worry all through the holiday, that my paintwork might be damaged by the other cars, when they left. If we hadn't arrived early, we might have missed our flight. Not good enough.”

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Posted 6 years ago

“THE POST CODE AND RECEIPT SENT US TO THE WRONG CAR PARK”

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Posted 6 years ago

“We booked last May for Meet and Greet at Edinburgh airport and were impressed so this year we decided to book again. Couldn't find Meet and Greet so booked Terminal Surface parking. No clear signage to take you into correct area, staff on voice call at barrier were less than helpful. Eventually found a space but was in separate area furthest away from airport terminal, we actually walked past the off site airport parking buses to get there - this might have been a quicker and cheaper alternative. All in all don't think we would use this service again.”

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Posted 6 years ago

“Due to road/building works we were unable to access the car park, barrier would not open. All cars had to reverse into the middle of the road to turn, no staff there to give help or advice. Cars were entering via the car park next to yours. On our return from holiday we were asked for a payment of £170 when we tried to exit. Car park attendant was very helpful and cancelled the payment.”

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Posted 6 years ago

“The car park was full.went to the office and told to park at another part.tjat was full too.spent 40 minutes driving around getting very stressed before we were told to park in a drop off zone.pre booked car and found out there's not a space .not a pleasant experience.”

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Posted 6 years ago

Plane Parking is rated 4.4 based on 14,817 reviews