Name: Plane Parking
Rating: 4.44

“Normally a great service. On this occasion we turned up to Edinburgh long stay and there was clearly not enough parking spaces for everyone. Cars parked at the end of parking lines on the main roads. People were clearly stressed about potentially missing their flight.”

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Posted 2 months ago

“Wholly unacceptable.”

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Posted 6 months ago

“Entry gate did not recognise my registration number and did not open. Took a ticket, but this led to a delay on exit. Sorted over the intercom but could have done without the drama.”

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Posted 7 months ago

“Thank god it wasn’t raining some walk from drop off there and back I thought we would be dropped of outside the terminal”

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Posted 7 months ago

“Everything was fine except bus driver would only let us off at designated stops - it's not as if there was a lot of traffic that would bhe inconvenienced. Also, at the ticket barrier I was told there was a charge of £288 to get out; despite me having pre-paid. Your agent sorted it but it was a bit of a heart-stopper after an overninight flight.”

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Posted 7 months ago

Thank you for your review. Due to health and safety regulations the shuttle bus drivers are only permitted to pick up and drop off passengers at the designated bus stops within the car parks. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 7 months ago

“The only issue was that I had to pay additional £6 at the barrier even though I was still within time booked.”

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Posted 7 months ago

Thank you for your review, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 7 months ago

“Your bus driver wasn’t pleasant at all. My daughter & I sat on the disabled seats which Iam disabled but he didn’t know if the both of us was. He said in a very unpleasant way one of you need to get up. His manners was atrocious. Never use again.”

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Posted 7 months ago

Hi there, Thank you for your review. I'm sorry to hear a member of staff operating within the airport was rude when you were travelling through recently. We expect every visitor to Edinburgh to be treated with respect. This means all staff operating on campus being professional, helpful, and polite at all times. The airport can often be a very busy and hectic environment; that being said, this does not excuse the behaviour you described and for this I apologise. Kind regards, Customer Support Team

Posted 7 months ago

“Booked and paid online. Arrived and no problems. Arrived back @2.30am and put ticket to exit barrier in the machine. Would not register initially and had to go to another barrier. Ticket was accepted but stated we had an outstanding payment of £180. No call button on machine to ask for help. Disappointed and put of pocket.”

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Posted 8 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 8 months ago

“When I returned to Edinburgh transport to the car park was fine and I collected my car. However, when I got to the exit the barrier swallowed my ticket and told me I owed £45. I had anticipated there might be a problem, as this has happened once before, so I had bought paper proof of my payment and timings - I was due out of the car park at 14.00 that day and it was 12.00. I spent over 5 minutes buzzing the intercom, which eventually answered. I explained the situation and that I had aall my booking and payment information. I provided my reg number and the advisor opened the barrier and my ticket was returned by the machine. Rather than exxplaining what had happened and apologising, they said I must have booked to end my parking the previous day - which was clearly false. The previous time this happened the assitant explained there were glitches in the system. I will always carry paperwork to Airparks as I do not believe the IT system is robust and there is a serious risk of running into problems, with your vehicle the wrong side of their barrier. An irritated and cautious parker.”

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Posted 8 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 8 months ago

“Wanted to charge me 150 pounds even though I had already paid”

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Posted 8 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 8 months ago

“We left the car park with barriers and ticket machines not working. Returning to a reduced bus service fom airport to carpark. The driver of the bus was very impolite and rude . Had to use intercom to get barrief lifted as had no ticket.”

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Posted 8 months ago

“When I booked a space back in April for the period 9th/19th July I was charged £49.49. Because of flight cancellations etc my return was delayed by a day and whjile I ful;ly expected to pay extra for that time, I was astonished to find that I had to pay another £45 to get out of your car park at Edinburgh. "Rip-off" is probably the best description. Despite having used Plane Parking in the past it goes without saying that I will in future vote wirh my feet/wheels and find other parking companies.”

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Posted 9 months ago

Thank you for your review. As was advised on our social media platforms and website we waived overstay fees for those customers affected by flight cancellations caused by the global IT issues. If you can please fill in our contact form we will be able to look into this for you. https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 8 months ago

“No issues arriving. On our return £310 requested to exit car park. Allowed to exit. A bit unconcerting!”

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Posted 9 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 9 months ago

“The registration number wasn't captured on the way in and on exit it showed a charge of £180, not what you want to see when you know you booked correctly and followed the instructions. Thankfully your staff member quickly sorted as he found my booking and allowed me through the exit”

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Posted 10 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 10 months ago

“I was not aware that my car would be driven off site for 2 miles and then returned after another 2 miles. I think that 4 miles driven by a stranger is not acceptable. A couple of hundred yards on site would have been acceptable. I have used this parking twice this year . The first time I did not notice the extra miles on my car. I will be looking elsewhere next time I require parking.”

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Posted 10 months ago

Hello Jim, Thanks for your review. The FastPark parking you chose is a great product which is convenient for our passengers, as stated in or T&Cs we do move cars to our block parking which is situated a short distance away however, I am sorry for any frustration caused. Kind regards, Customer Support Team

Posted 9 months ago

“Disappointed as when I went to leave, it came up with £100 to pay - contacted help and they sorted it, but not what I needed at 01.10 after a delayed flight!”

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Posted 10 months ago

Thank you for your review, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 10 months ago

“I had to wait 1/2h for the bus shuttle from the car park to the terminal to arrive at stop no 2. It then took another 20min for the bus to reach the terminal due to a traffic jam. I could have walked the distance on foot in a shorter time, had I known in advace. I then had to run through bag droff of and security and in the end did catch the plane. It did not help that it was raining cats-and-dogs. In such a situation (heavy traffic) the company should put several busses into service, so at least the wait is shortened. I could see a second bus idle parked. I had another long wait on the return trip to get to the car part from the terminal although it was 2am and no traffic at all. Second, the automatic number plate reader did not work which meant that to exit I needed to explain the situation to the friendly gate attendant. All was fine in the end, except that was another unnecessary delay at 2:30am.”

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Posted 10 months ago

Thank you for your review, I'm sorry to hear that you waited longer than anticipated for the Plane Parking shuttle bus. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 10 months ago

“Pre paid for parking and when I put the ticket in the machine to leave the car park it said I had to pay £180 !! I contacted supervisor on site and it got sorted but very stressful”

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Posted 10 months ago

Hello Steve, It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. Kind regards, Customer Support Team

Posted 10 months ago

“Bus driver abandoned the bus and left passengers waiting for him to remember we were there”

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Posted 10 months ago

Hello, If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 10 months ago

“Booked and paid in advance and tried to charge me £100 on exit. No explanation/apology.”

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Posted 11 months ago

Hello Wendy, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 10 months ago

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