“Normally love it, but when there's no notice on the website that the car charging points are practically all broken it's quite a hassle and very destructive to schedules to have to charge elsewhere on the way home from the airport. Also very hard to extend the car parking if the flight is missed or your travel plans change, and customer services can take 8 working days to respond to requests.”
“So annoying!! The scanner no longer seems to look at your reg and let you out...last 2 times we have had to hit help and be let out manually. This takes up time when you just want home and holds up those behind you. Used to be much slicker.”
“Hi another customer had my keys to my car,which was luck they seen me having problems looking for my car keys. Plus have 2 parking dents on o/s rear door because cars were parked to close.”
“The process was easy to follow and seemed to be great, however, upon exiting the parking I was charged an additional £170 after already preparing £60 for parking. This unfortunately put a damper on the holiday I just got back from and I will think twice before using this service again.”
“For the second year in a row the entry barrier did not recognise my registration plate which caused problems and delays exiting the car park. I assumed last year had been a glitch, but yet again I had to wait at the barrier and explain the situation through the intercom. The cars behind were not happy at this. I had prebooked and paid for my parking.”
“The actual parking was easy, position, cost was good and simple , my main issue with the parking was my return flight was cancelled so i was 24 hours delayed, so I had a £70 charge for the extended stay. My issues are two fold Firstly when i got charged the $70 at the meter when exiting the machine would just spit out my ticket so i didn't/couldn't get a receipt to claim back this money and there is no trying to find someone to contact through the website is not easy and straight forward, Secondly I am sure in this day of technology it would be possible for ( Edinburgh Airport/planeparking) to automatically email customers who's flight has been delayed/cancelled to purchase additonal time so they could pay the cost at a reasonable rate, rather that an extortionate inflated prices especially when the problem was not one of their making and no fault of their own”
“The pickup at the car park to the airport was completely fine but there was a MASSIVE queue for the bus back to the car park at the end of our holiday so we had to walk it as i estimated it would be a 2 hour wait with the number of people already in the queue before us and other travellers did the same so I wouldnt use Plane Parking again on account of this unexpected delay and having to walk 30 minutes back to my car already tired, in the rain, with three suitcases.”
“Undertook the longish drive past mid parking, and long stay parking, and got to Plane parking, due 4 full laps of areas but didn't know an additional area has been added near stand C , only found this out after finally getting a tight space. Think more signs in the additional added area should occur. Coming back , due to traffic issues took about 25/30 minutes for bus back to parking. So disappointed 😔 in overall experience.”
“We have used Plane Parking a couple times and had an ok experience however last night our flight was delayed and we were 1.5hr later getting back to the car. Bearing in mind online they advertise "parking from £2.69 Per Day" I expected there to be a charge, however did not expect it to be £45 - almost half the cost of the total amount for parking for 10 days.”
“Normally a great service. On this occasion we turned up to Edinburgh long stay and there was clearly not enough parking spaces for everyone. Cars parked at the end of parking lines on the main roads. People were clearly stressed about potentially missing their flight.”
“Entry gate did not recognise my registration number and did not open. Took a ticket, but this led to a delay on exit. Sorted over the intercom but could have done without the drama.”
“Everything was fine except bus driver would only let us off at designated stops - it's not as if there was a lot of traffic that would bhe inconvenienced. Also, at the ticket barrier I was told there was a charge of £288 to get out; despite me having pre-paid. Your agent sorted it but it was a bit of a heart-stopper after an overninight flight.”
Thank you for your review. Due to health and safety regulations the shuttle bus drivers are only permitted to pick up and drop off passengers at the designated bus stops within the car parks. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review,
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Your bus driver wasn’t pleasant at all. My daughter & I sat on the disabled seats which Iam disabled but he didn’t know if the both of us was. He said in a very unpleasant way one of you need to get up. His manners was atrocious. Never use again.”
Hi there,
Thank you for your review.
I'm sorry to hear a member of staff operating within the airport was rude when you were travelling through recently.
We expect every visitor to Edinburgh to be treated with respect. This means all staff operating on campus being professional, helpful, and polite at all times. The airport can often be a very busy and hectic environment; that being said, this does not excuse the behaviour you described and for this I apologise.
Kind regards,
Customer Support Team
“Booked and paid online. Arrived and no problems. Arrived back @2.30am and put ticket to exit barrier in the machine. Would not register initially and had to go to another barrier. Ticket was accepted but stated we had an outstanding payment of £180. No call button on machine to ask for help. Disappointed and put of pocket.”
Thank you for your review.
If you haven't already, please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
