Plane Parking Reviews

Name: Plane Parking
Rating: 4.44

4.4 Rating 13,863 Reviews

89 %

of reviewers recommend Plane Parking

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Visit Website

Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh
EH12 9DN

Plane Parking 5 star review on 24th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to get out of car park using ticket trouble contacting office to open barrier”

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Posted 3 years ago

“Unfortunately due to covid we were unable to travel as our flight was cancelled, I tried to find a refund but the website was not clear and was unable to claim anything back, for future travels maybe a good idea”

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Posted 3 years ago

“As our flights were cancelled by British Airways we did NOT use Plane Parking. I did send an e-mail notifying this but did not receive any response! At time of booking it did state Non-Refundable but I thought because of current times we might have been given a refund or at least a reply to my e-mail!”

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Posted 3 years ago

“Price was cheap but I was not able to use this space because of coronavirus. However customer service was very poor. I have tried to contact them regarding coronavirus travel restrictions many times via phone and email and I am yet to receive a reply. While I understand it was strange time and most people were at home however lockdown is lifted many weeks ago and I am still waiting for their reply.”

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Posted 3 years ago

“Arrived in Edinburgh and the car park location was moved and I wasn't advised. We were moved to the main airport terminal. I didn't receive an email advising this. We were worried that it would cost a fortune leaving our car there as didn't have 100% confidence as we had no email conformation. When we arrived home from holiday we exited the car park when we put the ticket in the bill showed £270. Luckily they sorted it out for us and didn't need to pay. It was just a little unorganised and information not very clear.”

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Posted 3 years ago

“My car has been at the airport since March. I have relentlessly tried to call and send emails to ensure my car is ok without an answer. Due to Covid I am only returning next month. I have continuously updated, extended and paid for my parking. No one answers the phone or replies to my emails. Very disappointing. This has left me continuously worrying about my car.”

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Posted 3 years ago

“Impossible to actually contact/speak to anyone. Surely, even during Coronavirus, the telephones can be manned from home? I spent far too long sending off emails, then chasing up on them for a response. Considering it cost me more to park my car than fly to Spain, you should provide better service. IMHO, is just sheer greed that stops you from providing a decent service. When will businesses with internet booking sites realise that FAQ does not answer all queries?”

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Posted 3 years ago

“Dear Sirs We were not able to use the Plane Parking booking as our flights had been cancelled. We have used Plane Parks in the past and have been very satisfied with the arrangements. However on this occasion we have been disappointed with regards to obtaining a refund. The contact details were very confusing and we sent to several e-mail addresses with our request for a refund. To date we have not had one reply or acknowledgement of the e-mails sent. Regards Andrew Brown”

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Posted 3 years ago

“Ok to book,very poor to contact when there is a problem, or refund. Still mo resolve on my issue”

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Posted 3 years ago

“I booked parking and Aspire lounge with Plane Parking, along came lockdown and parking and lounge were off limits. E mailed requesting refund for Aspire lounge,parking was non refundable.but still waiting on a reply. As several friends have said,why fly from Edinburgh when Glasgows smiles better”

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Posted 3 years ago

“In these times of everything being cancelled at short notice, this was the only element of our holiday that was greeted with a flat "no" when it came to a refund.”

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Posted 3 years ago

“Company wouldn't offer refund even though flight wasn't running.”

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Posted 3 years ago

“Holiday cancelled due to crisis messaged parking no reply as did not use and no refund”

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Posted 3 years ago

“Wasn’t able to use the service due to the airport being closed. However no contact made regarding a refund and emails have been sent but no response received.”

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Posted 3 years ago

“Have used then in the past without problems, but then nothing ever went wrong. This time my holiday was cancelled due to Coronavirus, but as I had booked non-refundable parking, I lost my money. Other places have been more flexible, even with non-refundable bookings, for example the airport hotel I had booked gave me a voucher to use later. Would have been nice to have such a gesture from PlaneParking, but website didn't even mention Coronavirus. Bit disappointing, really.”

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Posted 3 years ago

“Holiday was cancelled contacted yourself to cancel our trip and was told a refund would be given or a credit I explained credit was no good was told that refund would be paid out. To this day nothing has happened. Dates 17/05/20–28/05/20. Still waiting if you can find the time to send out this review paper work (email) then you return our refund”

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Posted 3 years ago

“Cannot comment on service yet as my holiday was cancelled due to covid19, according to Web sight my booking is valid till same time next year(may 2021) so it will depend if I feel safe to travel by air by then whether I will get to use the Edinburgh facility otherwise I will loose my booking”

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Posted 3 years ago

“No reply to my request for refund following cancellation of my flights. Customer care? No care more like!!”

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Posted 3 years ago

“TRIP CANCELLED DUE TO COVID19, AND DIDNT GET MONEY BACK..COULD HAVE IF PAID ANOTHER £10,,POOR SHOW SO I AM OUT OF POCKET!!”

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Posted 3 years ago

“This is a bit ironic......we had our holiday cancelled due to Covid19, So we no longer needed to use the facilities. I emailed twice and also phoned to see about a refund but as of today 24th May I Have had no response from you......?? I wasn’t even bothered about a refund I was happy with a credit to use next year... My next step is to go to the credit card and demand a refund.... 😡”

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Posted 3 years ago

Plane Parking is rated 4.4 based on 13,863 reviews