I have used Plane Parking many times and found them to be very good. However on this occasion I was let down badly. We arrived at the airport in the dark to find the car park to be closed and to use Terminal car park. No directions no instructions given. On trying to get into the car park I went into the lane for drop off and was charged £4 to get out. I would have appreciated an email with the change of plans. We are in our eighties and this experience was quite upsetting. A reply would be good. Helen Imrie REG. E7LMA booking ref 4646171. I tried to phone & email you before 7th to correct the make of car you had me down for me but nothing was answerd. Not a happy customer.