Plane Parking Reviews

Name: Plane Parking
Rating: 4.45

4.5 Rating 14,996 Reviews

89 %

of reviewers recommend Plane Parking

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh
EH12 9DN

Plane Parking 5 star review on 1st June 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Followed instructions, but no ANPR evidence. No printed car registration on ticket. On departure exit machine tried to charge another £146. Sorted by pressing button and speedy action by a staff member. Apart from that, excellent booking. Regards”

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Posted 2 years ago

“8 Minute walk to the Airport was not too bad, but when we returned it was a downpour and the water does not drain away so had to drag the cases through loads of large puddles as well as getting soaked! Not good driving home with wet clothes. It was also not clear what Car Park I was supposed to use as I had booked 'Plane Parking' but when I went there I was told I should be at the 'Long Stay Car Park' So all in all I'd say 'Plane Parking' are a bit rubbish.”

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Posted 2 years ago

“Dreadful signage”

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Posted 2 years ago

“My wife had an accident abroad and I wanted another week. my phone didnt allow premium numbers the email to 2 different addresses ended up in Spain, so god knows what extra charges I face.”

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Posted 2 years ago

“The parking was ok but I feel the price is very expensive. My car was was also very filthy on return. There was no sign from airport terminal to go up a ramp to the left so we got lost. I would suggest you put a clear signpost near the trams and the ramp on the left”

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Posted 2 years ago

“Text to update booking before trip no response from yourselves then was charged £120 extra , no attendant to talk to. Again no response when texting you a second time. No customer care No reply to texts Very bad service”

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Posted 2 years ago

“We unfortunately caught covid and couldn’t fly to London. We were hoping that we could be given a refund and use the service another day. Regards Eric”

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Posted 2 years ago

“Booked for 2 weeks and paid upfront. Hold up on way back from Palma and also luggage issue from a third party at Edinburgh making us later back than expected. Charged another £7!!!! Not happy. Have sent complaint into Edinburgh Airport parking as no contact number for Plane parking!!!”

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Posted 2 years ago

“car park was over booked took me 45 minutes and still no spaces had to park on a pavement or i would have missed my flight”

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Posted 3 years ago

“No bus provided now Walked to terminal in pouring rain, splashing through puddles. Pedestrian route to terminal unclear. On return, barrier machine would not accept ticket”

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Posted 3 years ago

“I was so disappointed when I arrived back and needed help to find my car !! Also due to delays when we arrived back I then had to pay another £15 as I was over my time. Not happy that I had to be penalised due. To bad organisation with the airport . So I am hoping that someone will see that in good faith you return the £15 please. I would also like someone to contact me 07847643417. Thanks”

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Posted 3 years ago

“Make sure you don't get delayed, Flight 2 hours late, 1 hour wait for my bag and a £16.50 extra fee on the parking. Thanks a lot! First time I have ever been charged for a late flight. Good work. Enjoy deleting my review.”

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Posted 3 years ago

“disapointed that no buses are being used. asking people to walk to the departure lounge in pouring rain and maybe on the return as well. until busses are reinstated we will no longer use plane parking and wil lfind an alternative arrangement.”

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Posted 3 years ago

“There was no sign, to say that I was in the plane parking carpark.. when I called for info.. the man hung up on me. & Also I was overcharged £16.50 extra.. because there was no baggage handlers to unload our luggage, til 3 hours later I'm not happy about being charged extra, especially when it wasn't my fault !!”

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Posted 3 years ago

“My booking was given a "long stay upgrade". When leaving the car park and putting the ticket in the machine at the barrier it said I owed £176. Thankfully the attendant was able to sort it for me and said I was the second car in a matter of minutes with the same problem. Not what you want at 1 am”

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Posted 3 years ago

“Need to get in contact with someone regarding a charge upon exit to one of the 3 cars I booked with you early June, very hard to find nay contact information”

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Posted 3 years ago

“we had to stay for an extra day and I was charged £60 which is more than the daily rate. As flights become more unpredictable this is seems an excessive charge”

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Posted 3 years ago

“Prepaid but had to call to gain entrance. Spent ages finding my car as the signs were not obvious for the row I was in. The two cars in front took ages to get out and both had to call for help. Fortunately my ticket worked”

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Posted 3 years ago

“on arrival had a problem finding a space people had parked up on kerbs all over the place found a proper space after a lot of searching you need to have staff on-site to police this also looked like there was to many cars for available spaces I will not be using plane parking again”

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Posted 3 years ago

Hi there, Thanks for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Thanks, Customer Support Team

Posted 3 years ago

“Great distance from the terminal, but to find a parking space was not easy to find. At one point we thought we were not going to get a space. I thought about phoning Plane parking, but I could not find a contact number to call. The experience could have been better.”

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Posted 3 years ago

Plane Parking is rated 4.5 based on 14,996 reviews