Name: Plane Parking
Rating: 4.44

“Had to wait about 25 minutes for the bus at Glasgow airport at the end of the trip - would have been massively stressful if I'd had to wait that long going the other way”

Helpful Report

Posted 2 years ago

Hi Jeremy, Thanks for your review. I understand the frustration caused by a wait for a bus - especially after a flight. The Citylink AIR Glasgow 900 service timetable is decided by Citylink themselves and I encourage you to direct your feedback at them. Thanks, Customer Support Team

Posted 2 years ago

“Every time I leave the ticket barrier demands more money way more than I PAID UPFRONT AND UP TO 5 TIMES AS MUCH. aFTERS PEAKING WITH THE OPERATOR VIA THE KIOSK BUTTON i AM LET THROUGH WITH NO FURTHER CHARGE. tHIS HAS NOW HAPPENED 3 TIMES. i CAUSES A QUE IN THE MID STAY AS THERE IS ONLY ONE EXIT BARRIER.”

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Posted 2 years ago

Hi There, Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind Regards, Customer Support Team

Posted 2 years ago

“There were no spaces left when we arrived to park our car. We had to leave it along with many other customers on double yellow lines and on raised kerbed areas. The carpark was clearly overbooked.”

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Posted 2 years ago

Hi, I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 2 years ago

“The directions provided to the parking area are dire to non-existent. The signage is also dire to non-existent. It turned out that the Long-Stay carpark at Edinburgh is also the carpark paid for via Plane Parking - nothing to indicate that this was the case until we walked back to the office in the multi-storey carpark and asked the attendant how the matter of exiting the Long-Stay carpark without paying extra was to be resolved. All in all, stressful, albeit cost effective in cthe end.”

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Posted 2 years ago

“Turned up to plane parking and was told it was closed and was now a covid test facility tried staff parking and was told I had a booking in another parking. Booking seemed to work in Long stay car park but infomation before the date would have been useful”

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Posted 2 years ago

“We were upgraded to Long Stay Parking without notice - would have been helpful to have known this in advance. Signage for the pedestrian route from Long Stay parking to the terminal was very poor. We ended up having to walk along the road and across the tramlines.”

Helpful Report

Posted 2 years ago

Hi Gillian, Your booking confirmation should have contained information regarding the upgrade and I'm sorry if this didn't happen. Thank you for your feedback regarding our wayfinding, I'll make sure it's fed back to the right teams. Customer Support Team Edinburgh Airport

Posted 2 years ago

“We booked Mid Stay and fast track security for a 10 day holiday. On arrival and a long search at the airport we eventually were told that Plane Parking wasn’t operating and found that we had been ‘upgraded’ to the airport long-stay by chance. No text email to let us know the change !! On our arrival at 2:00am 10 days later our ticket was rejected telling us we’d £245 outstanding to pay! Another discussion over the help radio we were eventually allowed through. Come on Plane Parking get your act together. Customer service should be paramount and the pandemic shouldn’t be used as an excuse for poor service. And oh the fast track security wasn’t in operation therefore you owe us a refund. You should be making customers more aware and constantly updating your website to give the most uptodate information.”

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Posted 2 years ago

“Especially when I dropped the car off, I felt the customer service was very poor. The length of time waiting to be picked up was also excessive”

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Posted 2 years ago

“I had to park my car at 4am so in compete darkness. The signage for plane parking took me to an empty car park at the far end of the airport estate, several miles from the main building. There was no entry and no evidence of any other cars. I worked eventually out that despite the signage, the email I was sent was directing me to the long stay car park which was closer to the main airport building. I drove back and eventually found it. There was virtually no signage for the walk to the main building. I had to find my way in the dark. It took a good 15 minutes. On my return I tried in vain to retrace my steps. Again no signage whatseover, It took my 30 minutes to find the car park. I will not be using this service again.”

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Posted 2 years ago

“I have used your parking a number of times over the years and most times there is the same fault. You are stopped at the gate and asked to pay the full price. This time I had to wait at the gate almost 15 minutes before it was sorted. Very Very Poor show”

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Posted 2 years ago

“The description on where to park wasn't very clear and nothing was mentioned about getting a ticket at barrier and using it when we leave as a pre paid ticket. The car park wasn't labelled with the plane parking brand. Just a stressful experience.”

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Posted 2 years ago

“Signage is terrible! Signs for plane parking lead you on a wild goose chase. It should be called Long Stay. I nearly missed my flight! After that everything was fine!”

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Posted 2 years ago

“Parked easily but on return I was most upset at the exit barrier to be told by the machine that I owed £140. I spent around 10/15 minutes trying to resolve this. Eventually someone spoke to me and gave my name and car reg. Not a pleasant experience at that time of night ( 23.00 ) must do better ! Ron Moodie”

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Posted 2 years ago

“I have used Plane Parking many times and found them to be very good. However on this occasion I was let down badly. We arrived at the airport in the dark to find the car park to be closed and to use Terminal car park. No directions no instructions given. On trying to get into the car park I went into the lane for drop off and was charged £4 to get out. I would have appreciated an email with the change of plans. We are in our eighties and this experience was quite upsetting. A reply would be good. Helen Imrie REG. E7LMA booking ref 4646171. I tried to phone & email you before 7th to correct the make of car you had me down for me but nothing was answerd. Not a happy customer.”

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Posted 2 years ago

“Throughout this pandemic almost every company, where their clients were affected, offered some form of incentive to stay as a customer, whether is was a reduced renewal price or free months added to your contract, although planeparking made substantial savings by laying off all of their staff as they no longer had to collect or deliver cars, they offered nothing and simply insisted that you pay your renewal on time or be in breach of contract. Abysmal customer satisfaction or concern.”

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Posted 2 years ago

“Book for long stay car park. Arrive at 4.30am to be told long stay is closed. We had been upgraded to mid stay.Parked in Mid stay and walked through pouring rain for at least 7 mins through temp walkways to terminal buildings. Keep longstay open and use the bus service plane parking your mid stay is definitely not an upgrade!!”

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Posted 3 years ago

“We would have gave you 5 stars but we needed to extend our parking by one week and unfortunately after trying all Forms of contact were unable to get a response. We phoned are were told to leave a message and someone would get back to us. Still waiting. You need to allow your customers to be able to contact you and not ignore them. Our problem was solved by a member of our party. This lets you down.”

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Posted 3 years ago

“I tried to cancel my booking but kept being diverted to another department, I tried phoning but to no avail, this was tried early june as I have been in hospital.”

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Posted 3 years ago

“booked parking then a couple months later bought a new car and called them to change reg no. upgraded us to terminal parking which was great. however no one told us that we would just leave car (last time someone comes and takes photos ect then takes it away). after 40 mins managed to speak to someone who explained new system and when leaving just put ticket in a barrier would lift. Came off a half one flight in morning put ticket in to be charged £620. Pressed intercom and explained but they hadn't updated our reg. guy behind us is honking his horn and shouting at us to get a move on.. not a pleasant experience”

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Posted 3 years ago

“Have never used this before feel like more information is needed on confirmation email to make parking experience clearer, Had no idea what to expect or where to go when at airport and even went back out the carpark as thought I was in wrong place which resulted in an extra £15 charge (we had 2 cars) overall a stressful experience”

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Posted 3 years ago

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