Plane Parking Reviews

Name: Plane Parking
Rating: 4.44

4.4 Rating 14,817 Reviews

89 %

of reviewers recommend Plane Parking

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh
EH12 9DN

Plane Parking 5 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked the service online however I had a few major issues on my return to the UK with the service where I believe improvements could be made. 1. On return to UK, I had difficulty finding the location where the bus collected persons from the airport terminal. It would be useful when you book the service if you were provided with this information on a map for example. Having failed to locate the collection point I am not sure if there was a telephone number I could have called for assistance. I would recommend if there is a telephone number then it should be specified on the barrier exit ticket that you are provided with. I ended up walking to the car park! 2. On collecting my car from the car park I drove to the exit barrier and inserted the barrier exit ticket and to my shock the barrier did not open and stated I had to pay £176. Fortunately the courtesy bus arrived in the car park and the driver advised me to use the lefthand barrier which did let me out.”

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Posted 2 years ago

“Too expensive for us at £60 for 10 days. Location is good as is the minibus transfer.”

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Posted 2 years ago

“Check in was great and finding it was good but when you see that your car has an extra 3 miles in the clock is disappointing also how came it to have why looks like mud in the roof of my car? Very very disappointing. Don’t know how it can be like this when it’s a concrete car park?”

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Posted 2 years ago

“When I left the car park, I was asked to pay £264,for parking, and trying to explain to your operator was difficult to say the least, after about 10 minutes he let us out.”

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Posted 2 years ago

“sorry to say I didn't have a good experience..... checked the plane parking website for directions, and I set my sat nav to the point to find it was way farther down the road with little to ...no signage, was hard to find, bus service was great and couldn't complain..... but when I picked up my car and went to the barrier it was asking for a further £120 ..... it looked like other people were having issues also so don't think it was isolated .... is plane parking trying this on to see if people pay it or ?? who knows... I did speak to someone who let me through when I gave the registration of my car ...... not what you want after a nice holiday...”

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Posted 2 years ago

“Followed post code on email confirmation Parked car and didn’t realise until return we were in wrong car park. Additional £95 charged to exit car park”

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Posted 2 years ago

“Found it hard to find also never got ticket with my registration on it had to wait all weekend worrying if I was going be charged another £95 then when arrived back had to talk to concierge to get this rectified before barrier lifted.”

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Posted 2 years ago

“I have used Plane Parking before, one time after arriving late at night in torrential rain. There are only 2 bus stops, so the walk back to the car meant we got soaked. On exit the ticket machine wouldn't accept the ticket and lead to a stressful delay, holding up other customers from exiting. The ticket was soaking wet and the voive at the other end of the intercom eventually allowed us to exit. The most recent time, after paying much more (£55) for a 4 day park, the automated gate would not allow us to exit. The barrier was asking for a payment of £140.00. Yes, 140 quid. A total of £195.00 for 4 days. I wasn't going to pay it. After many attempts to contact a human being, the bus arribed behind me. The driver thankfully showed me where the miniscule button was to speak to a human and eventually we could exit. A good car park, conveniently located but with prices and glitches like that I will think twice before using them again. Get something done with those dreadful machines. And add another stop or two.”

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Posted 2 years ago

“Could not find bus stance for pick up at airport on our return. Also, I called website tel. No. to discover it invalid. Very angry and decided to walk. Will use our regular parking in future where all their drop-off and pick-up stances are well known.”

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Posted 2 years ago

“arriving fromAthens at midnight it was very difficult to find coach to car park due to lack of signs”

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Posted 2 years ago

“Too far away from the airport. And the bus stop was too far away too. Only two bus stops and it was a huge area. Although the bus driver was incredibly good at asking what area to drop you off. But in the middle of the night. Nooo”

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Posted 2 years ago

“On screen ask for over £650 for parking when I had already paid the full amount. This is not the first time. Delayed my getting out carpark. Car next to me was asked for over £900?”

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Posted 2 years ago

“Was very disappointed trying to leave the airport. The parking was pre-paid but producing the exit ticket the machine said I owed £270(1 week).We then had to park up and try and find someone to help which I eventually did after 30 minutes. We had been on the move for 12 hours which is stressful with 2 young children. Having said this, the location of parking for the terminal is ideal so will definitely book again but will get someone to check my ticket first.”

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Posted 2 years ago

“I did everything online and paid my money When I got to exit I could not get out as they said I was due £130 . It was sorted out by the office as it was a mistake Caused unnecessary stress”

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Posted 2 years ago

“On return we could not find bus stop. It was not signposted with other buses. We asked various airport staff who directed us to wrong areas and it took us an hour in pouring rain before we found it. No directions for return were on booking confirmation. There as no way to contact Plane parking by telephone or internet.”

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Posted 2 years ago

“Easy to book online and clear markings on road to direct me towards the multi storey car park. One downside is that I wasn’t clear that when leaving I didn’t have to put my ticket into the pay machine to have it validated. As a result of doing this, I was charged £66 for parking, which was in addition to the £28.99 I had paid online. The approach to leaving the multi storey car park and not incurring additional cost wasn’t clear to me and the parking has now cost me almost £100 in total.”

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Posted 2 years ago

“Followed instructions, but no ANPR evidence. No printed car registration on ticket. On departure exit machine tried to charge another £146. Sorted by pressing button and speedy action by a staff member. Apart from that, excellent booking. Regards”

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Posted 2 years ago

“8 Minute walk to the Airport was not too bad, but when we returned it was a downpour and the water does not drain away so had to drag the cases through loads of large puddles as well as getting soaked! Not good driving home with wet clothes. It was also not clear what Car Park I was supposed to use as I had booked 'Plane Parking' but when I went there I was told I should be at the 'Long Stay Car Park' So all in all I'd say 'Plane Parking' are a bit rubbish.”

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Posted 2 years ago

“Dreadful signage”

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Posted 2 years ago

“My wife had an accident abroad and I wanted another week. my phone didnt allow premium numbers the email to 2 different addresses ended up in Spain, so god knows what extra charges I face.”

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Posted 2 years ago

Plane Parking is rated 4.4 based on 14,817 reviews