Plane Parking Reviews

Name: Plane Parking
Rating: 4.45

4.5 Rating 15,018 Reviews

89 %

of reviewers recommend Plane Parking

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh
EH12 9DN

Plane Parking 5 star review on 1st June 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Holiday was cancelled contacted yourself to cancel our trip and was told a refund would be given or a credit I explained credit was no good was told that refund would be paid out. To this day nothing has happened. Dates 17/05/20–28/05/20. Still waiting if you can find the time to send out this review paper work (email) then you return our refund”

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Posted 5 years ago

“Cannot comment on service yet as my holiday was cancelled due to covid19, according to Web sight my booking is valid till same time next year(may 2021) so it will depend if I feel safe to travel by air by then whether I will get to use the Edinburgh facility otherwise I will loose my booking”

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Posted 5 years ago

“No reply to my request for refund following cancellation of my flights. Customer care? No care more like!!”

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Posted 5 years ago

“TRIP CANCELLED DUE TO COVID19, AND DIDNT GET MONEY BACK..COULD HAVE IF PAID ANOTHER £10,,POOR SHOW SO I AM OUT OF POCKET!!”

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Posted 5 years ago

“This is a bit ironic......we had our holiday cancelled due to Covid19, So we no longer needed to use the facilities. I emailed twice and also phoned to see about a refund but as of today 24th May I Have had no response from you......?? I wasn’t even bothered about a refund I was happy with a credit to use next year... My next step is to go to the credit card and demand a refund.... 😡”

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Posted 5 years ago

“Booking was no problem ,quick and easy but through Pandemic now one was available to provide advise. Still await reply to emails”

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Posted 5 years ago

“Due to corona virus i never got to use the car park i tried to phone and cancel to no avail and emailed and got no reply”

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Posted 5 years ago

“I had to cancel my booking due to my cancelled holiday because of the Coronavirus. I thought the company would maybe have some decency to fully refund all of their customers with bookings during this time. However, when I contacted them, they advised me I would not get a refund because it is non-refundable - even in these circumstances. However I could change the date to any time within 12 months. If airlines are giving people refunds because of cancelled flights due to the coronovirus, then so should the car parks.”

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Posted 5 years ago

“I never parked my car here due to my holiday being cancelled. I was never contacted about the situation or how it would effect me getting my money back”

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Posted 5 years ago

“The parking is great; reasonable price, normally plenty of space and a good shuttle bus to the terminal. We have used this company many times before.... This time I have rated the parking as poor because (unlike all other travel related companies), there was no refund allowed due to Covid-19 cancelling our planed flights. Given that even Ryanair were refunding the tickets and that rail companies were refunding advance tickets, which are normally non refundable. It was a poor show that Plane Parking kept our money, even though we were, through no fault of own, could not use the parking.”

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Posted 5 years ago

“I couldn't use this facility as my flight was cancelled due to Covid9. I tried to call without success to see if I could get a refund....”

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Posted 5 years ago

“Asked for a refund due to the covid 19 as flights cancelled information from company very poor and not interested they said no refund and I explained that flight companies were given open voucher for travel for the next 12 months then told to email and I may get parking within the next 12 months but would not confirm”

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Posted 5 years ago

“Our holiday was cancelled due to Covid 19 but Plane Parking did not refund our parking. Understandable but disappointing.”

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Posted 5 years ago

“I’d used Plane Parking when it was first introduced. It was previously right beside the long stay parking. Now, it’s a very long drive to a new location and not that well signed. And I only saw one bus operating at 5.30am for an early flight, not what you want if you are in anyway short of time (which I wasn’t). Would I use it again? I’m not sure the small saving justifies the extended travel time to what to all intents could be classed as an off site location as it’s so far away. So probably not, not unless it was significantly cheaper to justify it.”

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Posted 5 years ago

“When we got our ticket from the machine at the entrance our car registration was not on it and I immediately thought we would have problems when we were leaving when we returned 7 days later, I wasn't disappointed the machine I formed us we were due £176, so we pressed the buzzer and got it sorted, not the thing you want after a long day travelling, it may just be teething problems with the new location and I look forward to it being rectified on future visits.”

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Posted 5 years ago

“have booked quite a few times with plane parking and have never had any issues- wasn't aware the carpark had moved to much further out and it only has 2 bus-stops. When arrived back went to barrier and it didn't lift took around 5 mins to get through to someone to let us out ! We had prepaid it was all a bit inconvenient and not too sure if I would use it again”

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Posted 5 years ago

“Thought the 16.50 extra I was billed was extortionate. It was more than the 3 day parking I originally paid. This was due to British airways incompetence.”

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Posted 5 years ago

“Got charged for parking longer in the car park even though our flight was delayed..”

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Posted 5 years ago

“I usually really rate PP. But I tried to enter PP and it was blocked off, I followed alternative signs further round the car parks to the other annexe end (I didn't know existed) only to be told go back to where I was originally for a "Long stay" upgrade, as this one was full. When the bus arrived after 10 minutes, it was jam-packed. So every stop was almost 5 minutes of people shuffling on and off the bus as it only has one door. It also did a pick up at the annexe extension which lengthened the shuttle. All in, took us about 40 minutes to get to the terminal from our initial arrival. As mentioned, usually really rate this service which normally is under 10 minutes. But this seemed to be a peak time which I was not made aware of prior and made it VERY tight to get luggage dropped and through to the gate.”

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Posted 5 years ago

“Regular user of plane parking fund it very expensive and regularly stopped at barrier despite having pre-paid as NPR doesn’t work very well”

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Posted 5 years ago

Plane Parking is rated 4.5 based on 15,018 reviews