Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,557 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thankyou to Lucy at the Ealing Common Pines and Needles branch who helped us choose a Christmas tree, sawed off the end to make it fresh and put it in our car, very knowledgable, helpful and gave us good advice. Good prices for the Nordmann Fir trees. Jane N.”

Helpful Report

Posted 4 years ago

“Great customer service from Harry today in Bushy Park.”

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Posted 4 years ago

“Excellent service from Ben at Ealing Broadway site”

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Posted 4 years ago

“Efficient delivery, in time slot, and A SIMPLY BEAUTIFUL, FRESH TREE.”

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Posted 4 years ago

“I bought my Christmas tree this evening form Pines & Needles in Ealing Broadway - embarrassed to say I’ve walked past the pop up store for last 2 Christmases 🤦🏻 - it has such a nice selection of trees. Very happy with my pick, with the assistance of Ben, his customer service and attentiveness was first class, even being the only guy working this evening. Ben was so helpful, restocking some empty spaces with the size I was looking at - the quality of tree is very good I will defo be buying again next year!!! Many thanks Ben @ Pines and Needles Richard @ DY”

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Posted 4 years ago

“Thank you very much to the Pines and Needles team at Battersea Park. Gus was very helpful, being most informative, not to mention patient while I made a choice from the extensive collection. Kyan was most helpful and friendly with delivery. Both of these chaps are great ambassadors for your company and deserve a lot of credit. The tree now standing in the lounge looks wonderful!”

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Posted 4 years ago

“We had a great experience. Myles knows his stuff and is good fun. couldn't recommend them highly enough.”

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Posted 4 years ago

“We've just got a great Christmas Tree like every year from Pines and Needles in Ealing, on top of that we got a great deal for the lights as well and Ben was assisting us with great enthusiasm and passion! Well done!”

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Posted 4 years ago

“Ealing Broadway site - Ben & Valerie very helpful and patient while I remained fussy and boring - bottom of 7' tree was shaved to fit an old cast iron stand - Mo (area mngr) also helped before opening time on Sunday December 12 Definitely would highly recommend”

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Posted 4 years ago

“Pines and Needles Chiswick - super friendly and helpful staff. They even carried the tree out to my car! Thank you all.”

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Posted 4 years ago

“great service from a lady called Melody on finding the right tree”

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Posted 4 years ago

“Leon at Wimbledon Park was extremely helpful showing us various trees, then trimming our chosen tree and taking it to our car. We have been getting our trees from Pines and Needles for a few years now and will definitely be back again.”

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Posted 4 years ago

“Best Christmas trees you can buy! Year after year the trees are superb - they are full bodied, remain a beautful green and the needles stay on for the duration. Awesome.”

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Posted 4 years ago

“Maisy at the battersea branch helped me and my mum out a bunch!! we got an amazing tree!!!”

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Posted 4 years ago

“maisy at the streatham store was extremely helpful when me and my mum were looking - we got an amazing tree!!!”

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Posted 4 years ago

“Excellent. Beautiful tree”

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Posted 4 years ago

“Joseph at the Ealing store was lovely and helped us find our perfect tree. He took the time to shape it for us and even offered to carry it to the car.”

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Posted 4 years ago

“Sam and Luke were extremely helpful with choosing my tree, and helped carry it to my car!!!! Would definitely recommend the Maida Vale site.”

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Posted 4 years ago

“Joseph was very helpful, even took tree to car park! thank you!”

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Posted 4 years ago

“I bought the most beautiful Christmas tree while at pines and needles all thanks to the help of kelvin he was an absolute star and really went above and beyond for me. Thank you kelvin !!!”

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Posted 4 years ago

Pines and Needles is rated 4.2 based on 2,557 reviews