Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,522 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Casey was extremely helpful with our purchase - lovely trees and great staff.”

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Posted 3 years ago

“Great selection of healthy looking trees at the Putney Pines and Needles; quick and helpful service from Ash who took my tree across the busy road to my car: many thanks.”

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Posted 3 years ago

“Bought a tree and stand from the Notting hill location. Very friendly and great tree, we love it!”

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Posted 3 years ago

“Pines & Needles Maida vale : Joe was just great - Super friendly and helpful ! And beautiful Christmas tree ! Merry Christmas !”

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Posted 3 years ago

“ealing common team esteban, jacob, karl, ollie, mohammed, ludo, karolina, pon- great service thank you”

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Posted 3 years ago

“Sandrine, Valerie and Lucy were super helpful at the Ealing Broadway site, helping my boy and I pick out the perfect Christmas tree for our home. Thank you!”

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Posted 3 years ago

“Lee at the Bournemouth site made everything super easy - rocked up on my motorbike, “I need your biggest tree!” Delivered it the same night - Kids think I’m a hero, Wife thinks I’m Clark. W. Griswald Perfect. Merry Christmas.”

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Posted 3 years ago

“I buy my Christmas tree from you every year, with the knowledge it will be a beautiful tree and will last until New Year”

Pines and Needles 5 star review on 2nd December 2021

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Posted 3 years ago

“Beautiful tree and great service by Patrick at the Clapham location”

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Posted 3 years ago

“I bought a Christmas tree for our office today under peer pressure. I had strictly said that Christmas music and decoration did not start till December 1, at the earliest. But I went to the Barnes Pines and Needles and met THE ACTUAL spirit of Christmas - he is called Miles and he undoubtedly works for the big man himself up in the North Pole (I imagine he is also feeding into the nice / naughty list so take note.). He not only pushed me to aim higher, literally and figuratively by suggesting a bigger tree, but he also advised on lights, wreaths and general Christmas cheer. HIGHLY RECOMMEND you go and visit Miles, this man knows his way around a Christmas tree”

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Posted 3 years ago

“Mackenzie at the Notting Hill store was great!! He was very helpful and polite. Will be coming back next year for sure! One happy customer.”

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Posted 3 years ago

“Great tree - we usually buy from Pines and Needles most here. The comms around delivery were not great (and could not contact customer service due to them being too busy). But we did end up getting out tree in the allotted time slot and very pleased with the quality and size.”

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Posted 3 years ago

“I had to cancel my order and it was dealt with swiftly and professionally. I will use this company next year!”

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Posted 3 years ago

“Helpers Eva and Josh gave us a fantastic friendly service and helped carry the tree to the car. Thank you so much”

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Posted 3 years ago

“Thanks Max,Max & Seb at Richmond Pools on the Park for helping me with my Christmas trees.”

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Posted 3 years ago

“I went to Fulham Pines and Needles (North End Road) and Gus was very helpful. He knew exactly where to locate the perfect tree after I told him my requirements. Lovely guy and great smile too!”

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Posted 3 years ago

“Bought 2 trees at Richmond Pines and Needles. Josh was so helpful, helped give tree advice showed us plenty to choose from, carried them, chopped the bottom off without being asked. All round great experience. Thanks Josh, we’ll be back next year!”

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Posted 3 years ago

“Fantastic Service from Ryu at Pines & Needles Putney”

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Posted 3 years ago

“Ash and Ella were amazing and incredibly helpful. They made our experience picking out a tree fantastic! We will definitely be back next year. Our tree is beautiful and Ash gave great advice in helping us pick out the right tree for our house. Excellent service! 5 stars all around!!!”

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Posted 3 years ago

“Very happy, thankyou”

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Posted 3 years ago

Pines and Needles is rated 4.2 based on 2,522 reviews