Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,522 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've just got a great Christmas Tree like every year from Pines and Needles in Ealing, on top of that we got a great deal for the lights as well and Ben was assisting us with great enthusiasm and passion! Well done!”

Helpful Report

Posted 3 years ago

“Ealing Broadway site - Ben & Valerie very helpful and patient while I remained fussy and boring - bottom of 7' tree was shaved to fit an old cast iron stand - Mo (area mngr) also helped before opening time on Sunday December 12 Definitely would highly recommend”

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Posted 3 years ago

“Pines and Needles Chiswick - super friendly and helpful staff. They even carried the tree out to my car! Thank you all.”

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Posted 3 years ago

“great service from a lady called Melody on finding the right tree”

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Posted 3 years ago

“Leon at Wimbledon Park was extremely helpful showing us various trees, then trimming our chosen tree and taking it to our car. We have been getting our trees from Pines and Needles for a few years now and will definitely be back again.”

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Posted 3 years ago

“Best Christmas trees you can buy! Year after year the trees are superb - they are full bodied, remain a beautful green and the needles stay on for the duration. Awesome.”

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Posted 3 years ago

“Maisy at the battersea branch helped me and my mum out a bunch!! we got an amazing tree!!!”

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Posted 3 years ago

“maisy at the streatham store was extremely helpful when me and my mum were looking - we got an amazing tree!!!”

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Posted 3 years ago

“Excellent. Beautiful tree”

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Posted 3 years ago

“Joseph at the Ealing store was lovely and helped us find our perfect tree. He took the time to shape it for us and even offered to carry it to the car.”

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Posted 3 years ago

“Sam and Luke were extremely helpful with choosing my tree, and helped carry it to my car!!!! Would definitely recommend the Maida Vale site.”

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Posted 3 years ago

“Joseph was very helpful, even took tree to car park! thank you!”

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Posted 3 years ago

“I bought the most beautiful Christmas tree while at pines and needles all thanks to the help of kelvin he was an absolute star and really went above and beyond for me. Thank you kelvin !!!”

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Posted 3 years ago

“I walked past them in Ealing broadway and the place looked amazing, had that real festive energy and smell. I vowed to get a small tree on my way back. I came, asked the price and the girls (Sandrine and Valerie) were friendly helpful and i walked away a happy lady jn 5 minutes tops. Made me feel very festive and cheered me up :) thanks ladies!”

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Posted 3 years ago

“I LOVE my Christmas tree from pines and needles. Best that I have ever bought and for such a great price. My kids love it and its so low maintenance. Pines and needles Greenwich had great customer service and really helped me find my perfect tree. A special thanks to Reece who helped us- lovely guy, so friendly and helpful. Will definitely be going back next year!”

Helpful Report

Posted 3 years ago

“Ealing Branch: Lucy was the best - she spent quite some time with our chosen tree, packing it and trying it on the stand to make sure chosen 5ft tree fit our stand for 6-8ft trees. Her colleagues Ben and Valerie were helpful too. Very cheery team! Trees are perfect this year.”

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Posted 3 years ago

“Myles was very helpful. We found a very nice tree because of him. Thanks very much!”

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Posted 3 years ago

“Perfectly 100% happy”

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Posted 3 years ago

“Fantastic service at the Ealing Location, many thanks to Lucy, Valerie & Ben help choosing our 8ft tree, and helping get it to the car, it looks beautiful now dressed!”

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Posted 3 years ago

“Bobby was super helpful at the Greenwich Park site! Great customer service!!!!! Catherine”

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Posted 3 years ago

Pines and Needles is rated 4.2 based on 2,522 reviews